"I can't compare it to other Ebikes because th..."
River G.
I'm thinking of pursuing legal action. Your customer service has been ruining my life. It has cost me sleep, I can't eat. Nothing short of emotional anguish. I want to speak with someone who can actually help me. NOW!
Purchased item
Wallke Rider's Kit
"Awful"
Cory L H.
Was not advised that my second battery would be delayed when making purchase. As of now I still don't have everything I purchased . . .
"The H7 is a lot more friendlier than the X3 P..."
Michael S.
Very easy shopping experience. The website was very easy to navigate.
Purchased item
2024 Wallke H7 Step-thru Dual Motor Ebike
"The bike came packed beautifully! Very minima..."
Timothy R.
Awesome
Purchased item
$100 Gift Card
"Awesome"
Darren C.
Shopping was easy online, only problem is when you have a question no one answers the phone it is all thru email. If you leave a message on the phone it takes a few days for a call back. Just be patient.
My H9 AWD bike is wonderful however I found it very difficult to put my second battery in operation because there were no instructions on how to do it and I am mostly upset because I have no charger to charge my 82Amp hour (secondary battery). I hope Wallke will send me one.
Great customer service. They will go out their way to make sure any issues or concerns are addressed immediately. A pleasure doing business with Wallke
"Well built bike...heavy though. Best bike for..."
Richard G.
Quick easy support I don't like complications because I like to ride spend most of my time on my bike but of course there's maintenance for the next beautiful experience you might want to choose a good team and I'm experiencing that they respond that's very quick and precise that's what I like can't go wrong Richard Goodwin
Purchased item
Wallke X3 Pro 14Ah Battery Pack
"I live in Maine there's a beautiful trails I'..."
"Very nice. After doing a ton of research, I c..."
Jose I.
Done
Purchased item
Wallke Battery Charger
"I received charger installed correctly and it..."
Ralston M.
Yo
Purchased item
Brake Pads
"Not Installed yet..."
Ben B.
I purchased mine through the Wallke Website. The bike was promptly shipped after a phone call verifying the shipping address and arrived within a week. Over all good shopping experience.
"The bike frame and wheels and brakes are grea..."
Alberto A.
Bueno
Purchased item
Wallke Ebike Controller
"Bueno"
Daniel R.
👍
Purchased item
Wallke adjustable aluminium alloy kickstand
"👍"
Jack D.
Had a great experience.
Purchased item
2025 Wallke X3 Max Folding 2800W Electric Bike
"Upon opening the shipping container I realize..."
Matthew K.
Both when I initially bought the bike the discrepancy between what they say on the website and what actually happens in shipping is frustrating. Having the website say it's 2 to 5 days delivery and having to wait a month and a half for it to arrive is not a very good showing of customer service. In addition the bike originally arrived damaged and has had constant throttle issues of which I have still heard nothing back on.
Purchased item
Wallke H9/H7 Rear Battery
"First off the battery has the wrong connector..."
"I purchased the ebike for my husband. It didn..."
Paul W.
The shopping experience was fine nothing outstanding nothing poor. We had a little bit of a problem, ordering them online for Canada, but customer service helped and it was fine. If only I received the bikes.
Purchased item
Wallke H9 AWD Ebike (Canada Only)
"I would rate the bikes higher because I’m sur..."