Wallke Ebike store reviewsSee product reviews

Smooth and Sweet. Will definitely recommend

Good

Done

Yo

I purchased mine through the Wallke Website. The bike was promptly shipped after a phone call verifying the shipping address and arrived within a week. Over all good shopping experience.

Yes Thanks again

Shipping was great.

Bueno

👍

Had a great experience.

Both when I initially bought the bike the discrepancy between what they say on the website and what actually happens in shipping is frustrating. Having the website say it's 2 to 5 days delivery and having to wait a month and a half for it to arrive is not a very good showing of customer service. In addition the bike originally arrived damaged and has had constant throttle issues of which I have still heard nothing back on.

Easy website to navigate

Anything less would be unfair to the young lady who followed up with me all away until the last day of the year when the sale ended

Not happy the ebike will not charge no one to help me with the issue i sent several video's no help

Great customer service from initiation of my order thru completion.

The website was so easy to use to purchase the bike. Customer service quickly answered questions about the order.

The shopping experience was fine nothing outstanding nothing poor. We had a little bit of a problem, ordering them online for Canada, but customer service helped and it was fine. If only I received the bikes.

good

Bad customer service. Unresolved issue

Easy fast transaction. I contacted them about the shipping and heard right back from them .

Good

this is my second purchase from Wallke My first was a H7. I really enjoyed the bike. Unfortunately it took on 25 inches of water due to Hurricane Hellen. I lost everything including my bike. I did not want another E bike. because one caught on fire and burned my house badly. Ebikes burn they dont tell you that. Having said that. I still bought another. this time the H9. I was so looking forward to recieving the bike. I live on a island in the Gulf coast. so ebikes are the best to get to work and parking anywhere is easy. the bike came packaged well. assembly was straightforward. until I tried to turn it on. the key would not turn. the key number matched the lock. I tried till my fingers almost bled. I emailed and called. the phone numbers are absolutely useless. I left messages only to never get a call back. as far as emails. not much better. the email from Walkee said to turn the key vigorously. WTF. seriously that's what customer service told me. it has been 10 days. still no call. I asked for a return label. no response at all. I did get a email that for 50.00 I can replace the top of the battery. no part number. no instructions. just a 50.00 highlighted tab. WTF. it made no sense to me. the bike is literally brand new. like never even turned on new. because I cant turn the key to ON. so I took the back rack off. seems to have to come off to get battery out. kinda dumb design in my opinion. I took the battery out. the key turned fine. the issue is the lock bolt was slightly lower than the receiver hole in bike. I drilled out the hole bigger to accept the lock bolt. now it turns on. no thanks to Walkee. I feel pretty screwed. there is no customer support. by email or phone. so basically I bought a disposable ebike. what am I supposed to do if I have another issue. or need a part. I strongly strongly recommend not buying from Walkee. the bike is nice and rides well. it's being let down with no way to get parts or customer service. if you do buy one. pray you never have a problem. or a drill with a big metal bit. I am so sorry I bought this bike. I would gladly return it and save future headaches of not being able to receive tech support. looks like I'm stuck with this one. I plan on posting this same review everywhere I can so that maybe I can save someone the hassle i went through. god bless Wallkee. i forgive Wallkee. I definitely will warn others. thank you for reading

Excellent service thus far.

Good

Easy and fast

Easy peasy

Great communication!

Easy, only took a couple weeks to receive.

Great customer service

Perfect

Excellent

Excellent.

Amazing

I know you guys do your best and are probably swamped with emails, calls, text , etc I just wish replies to questions and inquiries was a little faster. Julia is alot of help.

See my review of the bike itsrlf

Updates were timely and the bike was delivered earlier than expected.

Love your bikes and service !

I purchased the Wallke H9 and the second 22 AH battery finally arrived today. The charger was ordered separately which arrived with not problems a week ago. I charged the new battery today and all work flawlessly.

Easy to order

Shopping was easy.It arrived in 7 days..