Hasan K.
Bad customer service. Unresolved issue
Purchased item
2025 Wallke X3 Max Folding 2800W Electric Bike
"Very disappointed with customer service. Clea..."
Wallke Ebike store reviewsSee product reviews
Brian S.
Easy fast transaction. I contacted them about the shipping and heard right back from them .
Purchased item
2025 Wallke H7 Step-Thru | 3200W Ebike 40/60Ah Battery
"The bike is very nice and very sturdy. I have..."
Jason W.
Good
Purchased item
Wallke Bike Helmet
"Thank you"
Scott F.
this is my second purchase from Wallke My first was a H7. I really enjoyed the bike. Unfortunately it took on 25 inches of water due to Hurricane Hellen. I lost everything including my bike. I did not want another E bike. because one caught on fire and burned my house badly. Ebikes burn they dont tell you that. Having said that. I still bought another. this time the H9. I was so looking forward to recieving the bike.
I live on a island in the Gulf coast. so ebikes are the best to get to work and parking anywhere is easy.
the bike came packaged well. assembly was straightforward. until I tried to turn it on. the key would not turn. the key number matched the lock. I tried till my fingers almost bled. I emailed and called. the phone numbers are absolutely useless. I left messages only to never get a call back.
as far as emails. not much better. the email from Walkee said to turn the key vigorously. WTF. seriously that's what customer service told me. it has been 10 days. still no call. I asked for a return label. no response at all.
I did get a email that for 50.00 I can replace the top of the battery. no part number. no instructions. just a 50.00 highlighted tab. WTF. it made no sense to me. the bike is literally brand new. like never even turned on new. because I cant turn the key to ON.
so I took the back rack off. seems to have to come off to get battery out. kinda dumb design in my opinion.
I took the battery out. the key turned fine.
the issue is the lock bolt was slightly lower than the receiver hole in bike.
I drilled out the hole bigger to accept the lock bolt. now it turns on. no thanks to Walkee.
I feel pretty screwed. there is no customer support. by email or phone.
so basically I bought a disposable ebike. what am I supposed to do if I have another issue. or need a part.
I strongly strongly recommend not buying from Walkee.
the bike is nice and rides well. it's being let down with no way to get parts or customer service.
if you do buy one. pray you never have a problem. or a drill with a big metal bit.
I am so sorry I bought this bike. I would gladly return it and save future headaches of not being able to receive tech support.
looks like I'm stuck with this one. I plan on posting this same review everywhere I can so that maybe I can save someone the hassle i went through.
god bless Wallkee. i forgive Wallkee. I definitely will warn others.
thank you for reading
Purchased item
Wallke H9 AWD | 3200W Folding Ebike 60/82Ah Battery
"this is my second purchase from Wallke My fir..."
Casey K.
Excellent service thus far.
Purchased item
Wallke H9 AWD | 3200W Folding Ebike 60/82Ah Battery
"So far so good. Can’t wait for additional ba..."
Orlando P.
Good
Purchased item
2024 Wallke H7 Step-thru Dual Motor Ebike
"I haven't had a chance to open the box, once..."
Vernon K.
Easy and fast
Purchased item
2024 Wallke H7 Step-thru Dual Motor Ebike
"So far it's a well built e bike, and we have..."
Joe B.
Easy peasy
Purchased item
2025 Wallke H7 Step-Thru | 3200W Ebike 40/60Ah Battery
"I have the h9 just purchased the h7 because..."
Kenneth P.
Great communication!
Purchased item
Wallke X3 22AH Front Battery
"Perfect fit. Great shipping/packing"
Richard P.
Easy, only took a couple weeks to receive.
Purchased item
2025 Wallke X3 Max Folding 2800W Electric Bike
"Assembly was simple. There were missing parts..."
Great customer service
Purchased item
2025 Wallke H7 Step-Thru | 3200W Ebike 40/60Ah Battery
"So far so good. As a new first time e-bike o..."
Julie L.
Perfect
Purchased item
Wallke H9/H7 Rear Battery
"Very good service as always
Good customer s..."
Don B.
Excellent
Purchased item
Wallke adjustable aluminium alloy kickstand
"All good. Love the bike"
Rolando G.
Excellent.
Purchased item
Wallke H9 AWD | 3200W Folding Ebike 60/82Ah Battery
"I am still waiting for the free extra battery..."
Rommel L.
Amazing
Purchased item
Wallke H9 AWD | 3200W Folding Ebike 60/82Ah Battery
"This Bike Is AWESOME 👌"
Richard P.
I know you guys do your best and are probably swamped with emails, calls, text , etc I just wish replies to questions and inquiries was a little faster. Julia is alot of help.
Purchased item
2025 Wallke H7 Step-Thru | 3200W Ebike 40/60Ah Battery
"Love my H7 so far. Still new to me but it ha..."
Jack H.
See my review of the bike itsrlf
Purchased item
2025 Wallke H7 Step-Thru | 3200W Ebike 40/60Ah Battery
"A piece of the battery where the key lock pin..."
Frederic T.
Updates were timely and the bike was delivered earlier than expected.
Purchased item
Wallke H9 AWD | 3200W Folding Ebike 60/82Ah Battery
"Built to last, feels military grade. Wonderfu..."
Michael G.
Love your bikes and service !
Purchased item
Wallke Hub Motor
"Came in the mail in perfect condition great j..."
Josuelito W.
I purchased the Wallke H9 and the second 22 AH battery finally arrived today. The charger was ordered separately which arrived with not problems a week ago. I charged the new battery today and all work flawlessly.
Purchased item
Wallke Battery Charger
"The charger arrived two weeks before the 22 A..."
Dan B.
Easy to order
Purchased item
Wallke H9 AWD | 3200W Folding Ebike 60/82Ah Battery
"Great customer service, great bike!"
Derek F.
Shopping was easy.It arrived in 7 days..
Purchased item
Wallke H9 AWD | 3200W Folding Ebike 60/82Ah Battery
"So far I am very pleased with my h9.i have ab..."
Anthony D.
Very easy purchase
Purchased item
2025 Wallke X3 Max Folding 2800W Electric Bike
"A very nice bike did have some problems with..."
Gerry B.
Shopping directly from the Wallke website is smooth and very intuitive. Keep up the great work!
Purchased item
Wallke H9 AWD | 3200W Folding Ebike 60/82Ah Battery
"Wallke H9 AWD is an awesome eBike. The desig..."
David G.
Very fast, thank.
Purchased item
2025 Wallke X3 Max Folding 2800W Electric Bike
"This is the best bike I ever had, so believe..."
Ivan B.
Didn't tell me that the second battery needed a separate 100 dollar charger
Purchased item
Wallke H9 AWD | 3200W Folding Ebike 60/82Ah Battery
"First day I rode this bike the rear tire went..."
Robert B.
Easy to order and fast delivery
Purchased item
2025 Wallke H7 Step-Thru | 3200W Ebike 40/60Ah Battery
"This bike is a Beast! I love it !
The only th..."
Alex B.
The website is great it shows clearly what your buying and they include gifts which is nice overall a great e-bike company
Purchased item
2025 Wallke H7 Step-Thru | 3200W Ebike 40/60Ah Battery
"I bought the single motor h7 I absolutely lov..."
Erich S.
My shopping experience has been “AMAZING”! The customer service is the best in any company I have placed an online order. Very much attentive to detail and helpful. Keep Up The Excellent Work!
Purchased item
Wallke Rear Basket
"Basket very, very sturdy and heavy."
Toulee H.
Easy and fast to take my money but won't help with damages from shipping.
Purchased item
Wallke H9 AWD | 3200W Folding Ebike 60/82Ah Battery
"Bike was nice but during shipping the bike pe..."
Wallke's Friend M.
it is what it is.
Purchased item
Wallke H9/H7 Rear Battery
"It was the wrong size. Too Tall"
Lon K.
Fantastic service. After this experience I am confident my Wallke team is there for me every time!
Purchased item
Wallke Rear Basket
"Just as tough as my H9!"
Marc S.
Everything was great except that there is no way to attach the bag to the bike
Purchased item
Wallke H9 AWD | 3200W Folding Ebike 60/82Ah Battery
"Love the bike"
Peter V.
A few days after I bought my X3 Pro bike, Wallke EBike offered a "Black Friday" deal on a Dual Motor X3 Pro for the same price, $1299. I want a rebate on my single motor X3 Pro. I reported this offer to Wallke, and the marketing person lied and said there was no such offer. I have two emails from Wallke confirming this. Also, how/where can I buy a second battery pack for the X3 Pro?
Purchased item
Wallke Rear Basket
"1. The basket is too heavy. You should off..."
Bill H.
Customer service has been efficient and quick to respond. There was one representative who was very hard to understand due to heavy accent.
Purchased item
2025 Wallke H7 Step-Thru | 3200W Ebike 40/60Ah Battery
"The H7 is what was advertised and what I expe..."
Kim N.
The online purchase was smooth. Shipping was free.
Purchased item
Wallke H9 AWD | 3200W Folding Ebike 60/82Ah Battery
"I purchased the bike for my son, he loves eve..."
Jason D.
Fast shipping! Good communication!
Purchased item
Wallke H9 AWD | 3200W Folding Ebike 60/82Ah Battery
"So far it’s a joy to ride. Lots of power. It..."
Jefferson G.
Overall great experience
Purchased item
Wallke H9 AWD | 3200W Folding Ebike 60/82Ah Battery
"Great heavy duty bike"
Luke P.
Horrible
Purchased item
Shipping Cost
"I asked for a full throttle, received half tw..."
Paul B.
Only docking a point for the cost.
Purchased item
Wallke Ebike Display
"New screen works great! I will revisit this r..."
Wallke Ebike store reviewsVisit store