Elizabeth G.Verified
I wish I never ordered it!
Purchased item
Painless Hair Removal Cream
"I doesn't work after applying it two times over 3 days"
LUUMA store reviewsSee product reviews
Carol M.Verified
Not renewing until
I see it works
Purchased item
Painless Facial Hair Removal Cream
"I’ve used it twice and saw no difference.
I left it on 10 minutes.
Will k..."
Mary H.Verified
Shopping was ok but the product is not as described.
Purchased item
Painless Body Hair Removal Cream
"Does not work at all and it burns your skin."
Andrea Z.Verified
The order was never delivered, no notifications about it ever came, and when I requested a cancellation and refund, it took a long time for the request to be honored. Do not recommend.
Purchased item
Gua Sha Set
"The products might be fine. I will never know, because they were never deli..."
Barbara A.Verified
Did not work as advertised particularly on stiff whisker-like facial hairs.
Purchased item
Painless Hair Removal Cream
"Unlike your advertised promises the product only worked on fine hairs and h..."
Kimberly B.Verified
Ordered and it arrived in a timely fashion !
Purchased item
Painless Facial Hair Removal Cream
"It didn’t work on fine hairs, or chin hair. Went by the directions twice to..."
Sandra D.Verified
Canned responses to inquiry.
Purchased item
Painless Hair Removal Cream
"Canned responses to inquiries following a misplaced shipment I received. N..."
Patricia M.Verified
Did not live up to expectations
Purchased item
Painless Facial Hair Removal Cream
"This product was not helpful in hair removal for me"
Marta F.Verified
Cumbersome to track. Delayed shipping.
Purchased item
Painless Hair Removal Cream
"Followed instructions. Removed only some hair. Harsh on skin. Gave it sev..."
Mary H.Verified
Just did not work
Purchased item
Painless Facial Hair Removal Cream
"Did not work at all :/"
Mandy C.Verified
fine if the product would work it does not work it didn't slow down my hair growth it didn't take away my peach fuzz it didn't do anything
Purchased item
Painless Hair Removal Cream
"it has not did nothing not remove no hair hair at all and I've used it just..."
Gail M.Verified
Took awhile to get the product.
Purchased item
Facial Hair Removal Cream
"I was amazed how easy it was and took it off in less than 10 minutes."
Mary L.Verified
Didn't remove facial hair, I also left it on for 12 minutes
Purchased item
Painless Hair Removal Cream
"Didn't work on facial hair! 😕"
Jacklynn B.Verified
I asked why the calming serum that is shown in every picture doesn’t come with the hair remover. THREE weeks ago I was told your company will look into it and no response to date. Poor customer service. I will not order from you again.
Purchased item
Painless Hair Removal Cream
"I’m not that impressed. It doesn’t work as indicated."
Nancy R.Verified
The product did not remove hair from my face.
Purchased item
Painless Hair Removal Cream
"The tubes were not full whan I received the shipment. They were only half f..."
Lorna M.Verified
Not the name on the box.
Purchased item
Painless Hair Removal Cream
"It didn't remove my facial hair. I have very coarse chin hair. I was really..."
Sharon H.Verified
Ordered 8/21/25; Received 9/2/25. I did not realize product was being shipped from outside of the US. My mistake for not doing more research.
Purchased item
Painless Hair Removal Cream
"Was skeptical when I opened product and packaging brand name was hoygi not..."
Kendra R.Verified
I did get the product fast.
Purchased item
Painless Hair Removal Cream
"This does not get rid of any of the hair on my face. It’s a waste of money...."
Janet B.Verified
It didn't help my chin hairs at all! I even kept it on longer than it said and it did nothing. I wouldn't recommend this to anyone. And, it's not cheap!
Purchased item
Painless Hair Removal Cream
"I tried your product a couple of times and even kept it on longer than advi..."
Miriam H.Verified
Even though the product took a while to arrive the company responded quickly to inquiries and kept me informed.
Purchased item
Painless Hair Removal Cream
"Easy to use and leaves my skin soft smooth and hairless!"
Bria P.Verified
No issues
Purchased item
Painless Hair Removal Cream
"The cream did not remove the hairs on the chin. After 10 mins I tried again..."
Adrienne D.Verified
Slow delivery of products.
Purchased item
Painless Hair Removal Cream
"I left it on for 8 minutes. ALL the hair was still there! I put on a thick..."
Teri P.Verified
Took long time to get product
Purchased item
Painless Hair Removal Cream
"Does not take all the hair off and irritated my skin. (Red, raised patches)"
Pattsi C.Verified
I found the add on Facebook. So it was easy.
Purchased item
Painless Hair Removal Cream
"It removes peach fuzz great. It left a few black hairs that I had to plug...."
Janet V.Verified
They screwed up my order so that I had to wait twice as long to get it.
Purchased item
Painless Facial Hair Removal Cream
"I’ve used the cream twice now. In neither case did it get even 50% of the h..."
Sandra N.Verified
Product worked
Purchased item
Painless Hair Removal Cream
"Love it so far except when my package arrive the soothing serum had leaked..."
Lori V.Verified
Took to long to receive
Purchased item
Painless Facial Hair Removal Cream
"It did not work"
Mary A.Verified
It was a Shopping experience no better or worse than others
Purchased item
Painless Hair Removal Cream
"Left it on 8 minutes and it did not remove any hair. Will try it again and..."
Heather G.Verified
Tried to return the product because it does not work and they won’t refund.
Purchased item
Painless Facial Hair Removal Cream
"Product does not work ! Please do not waste your money."
Jennifer S.Verified
Shipping took too long.
Purchased item
Painless Hair Removal Cream
"While it did leave my skin smoother, it did not remove any hair (Not on my..."
Melissa R.Verified
Shipping was delayed due to high demand.
Purchased item
Painless Hair Removal Cream
"Works great on fine hair, but not as well on coarse hair. Hopefully with f..."
Gerri P.Verified
Very easy using the website
Purchased item
Painless Hair Removal Cream
"It worked just like it said."
Catherine F.Verified
Took 10 days to get to me
Purchased item
Painless Facial Hair Removal Cream
"Did not work! I will continue with my razor,"
Kimberly P.Verified
It took forever to receive the product. When I emailed to request it be sent immediately or refund my money, I got a reply simply saying it would come soon but no other details about when it would come. That response made me feel like my concerns were disregarded.
Purchased item
Painless Hair Removal Cream
"I left the product on for 15-17 minutes, but ZERO HAIR was removed. Not ev..."
Debora R.Verified
Scam - they are not even selling the product you pay for
Purchased item
Painless Facial Hair Removal Cream
"I ordered Luuma and what I received is Hoygi - total scam and really unhapp..."
Michelle C.Verified
Never got the product
Purchased item
Painless Facial Hair Removal Cream
"Never received the product and they will not refund me said I have to dispu..."
Janene G.Verified
Didn't know it was shipped from China
Purchased item
Painless Hair Removal Cream
"Did not receive Luuma product and didn't remove any chin hairs white or dar..."
Kelly S.Verified
Took too long to receive the cream.
Purchased item
Painless Facial Hair Removal Cream
"Did not work. Didn't remove any hair. Very disappointed 😞"
Angel B.Verified
Was not give product order was give some off the names product
Purchased item
Painless Hair Removal Cream
"Product was some brand I have never heard of before. Took way too long to r..."
Toni M.Verified
No
Purchased item
Painless Facial Hair Removal Cream
"Doesn’t work"
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