Mary L.Verified
Didn't remove facial hair, I also left it on for 12 minutes
Purchased item
Painless Hair Removal Cream
"Didn't work on facial hair! 😕"
LUUMA store reviewsSee product reviews
Jacklynn B.Verified
I asked why the calming serum that is shown in every picture doesn’t come with the hair remover. THREE weeks ago I was told your company will look into it and no response to date. Poor customer service. I will not order from you again.
Purchased item
Painless Hair Removal Cream
"I’m not that impressed. It doesn’t work as indicated."
Nancy R.Verified
The product did not remove hair from my face.
Purchased item
Painless Hair Removal Cream
"The tubes were not full whan I received the shipment. They were only half f..."
Lorna M.Verified
Not the name on the box.
Purchased item
Painless Hair Removal Cream
"It didn't remove my facial hair. I have very coarse chin hair. I was really..."
Sharon H.Verified
Ordered 8/21/25; Received 9/2/25. I did not realize product was being shipped from outside of the US. My mistake for not doing more research.
Purchased item
Painless Hair Removal Cream
"Was skeptical when I opened product and packaging brand name was hoygi not..."
Kendra R.Verified
I did get the product fast.
Purchased item
Painless Hair Removal Cream
"This does not get rid of any of the hair on my face. It’s a waste of money...."
Janet B.Verified
It didn't help my chin hairs at all! I even kept it on longer than it said and it did nothing. I wouldn't recommend this to anyone. And, it's not cheap!
Purchased item
Painless Hair Removal Cream
"I tried your product a couple of times and even kept it on longer than advi..."
Miriam H.Verified
Even though the product took a while to arrive the company responded quickly to inquiries and kept me informed.
Purchased item
Painless Hair Removal Cream
"Easy to use and leaves my skin soft smooth and hairless!"
Bria P.Verified
No issues
Purchased item
Painless Hair Removal Cream
"The cream did not remove the hairs on the chin. After 10 mins I tried again..."
Adrienne D.Verified
Slow delivery of products.
Purchased item
Painless Hair Removal Cream
"I left it on for 8 minutes. ALL the hair was still there! I put on a thick..."
Teri P.Verified
Took long time to get product
Purchased item
Painless Hair Removal Cream
"Does not take all the hair off and irritated my skin. (Red, raised patches)"
Pattsi C.Verified
I found the add on Facebook. So it was easy.
Purchased item
Painless Hair Removal Cream
"It removes peach fuzz great. It left a few black hairs that I had to plug...."
Janet V.Verified
They screwed up my order so that I had to wait twice as long to get it.
Purchased item
Painless Facial Hair Removal Cream
"I’ve used the cream twice now. In neither case did it get even 50% of the h..."
Sandra N.Verified
Product worked
Purchased item
Painless Hair Removal Cream
"Love it so far except when my package arrive the soothing serum had leaked..."
Lori V.Verified
Took to long to receive
Purchased item
Painless Facial Hair Removal Cream
"It did not work"
Mary A.Verified
It was a Shopping experience no better or worse than others
Purchased item
Painless Hair Removal Cream
"Left it on 8 minutes and it did not remove any hair. Will try it again and..."
Heather G.Verified
Tried to return the product because it does not work and they won’t refund.
Purchased item
Painless Facial Hair Removal Cream
"Product does not work ! Please do not waste your money."
Jennifer S.Verified
Shipping took too long.
Purchased item
Painless Hair Removal Cream
"While it did leave my skin smoother, it did not remove any hair (Not on my..."
Melissa R.Verified
Shipping was delayed due to high demand.
Purchased item
Painless Hair Removal Cream
"Works great on fine hair, but not as well on coarse hair. Hopefully with f..."
Gerri P.Verified
Very easy using the website
Purchased item
Painless Hair Removal Cream
"It worked just like it said."
Catherine F.Verified
Took 10 days to get to me
Purchased item
Painless Facial Hair Removal Cream
"Did not work! I will continue with my razor,"
Kimberly P.Verified
It took forever to receive the product. When I emailed to request it be sent immediately or refund my money, I got a reply simply saying it would come soon but no other details about when it would come. That response made me feel like my concerns were disregarded.
Purchased item
Painless Hair Removal Cream
"I left the product on for 15-17 minutes, but ZERO HAIR was removed. Not ev..."
Debora R.Verified
Scam - they are not even selling the product you pay for
Purchased item
Painless Facial Hair Removal Cream
"I ordered Luuma and what I received is Hoygi - total scam and really unhapp..."
Michelle C.Verified
Never got the product
Purchased item
Painless Facial Hair Removal Cream
"Never received the product and they will not refund me said I have to dispu..."
Janene G.Verified
Didn't know it was shipped from China
Purchased item
Painless Hair Removal Cream
"Did not receive Luuma product and didn't remove any chin hairs white or dar..."
Kelly S.Verified
Took too long to receive the cream.
Purchased item
Painless Facial Hair Removal Cream
"Did not work. Didn't remove any hair. Very disappointed 😞"
Angel B.Verified
Was not give product order was give some off the names product
Purchased item
Painless Hair Removal Cream
"Product was some brand I have never heard of before. Took way too long to r..."
Toni M.Verified
No
Purchased item
Painless Facial Hair Removal Cream
"Doesn’t work"
Victoria L.Verified
The messaging about delivery was somewhat confusing.
Purchased item
Painless Facial Hair Removal Cream
"It didn’t really work on the thicker chin hair"
Sandra T.Verified
Too expensive
Purchased item
Painless Hair Removal Cream
"Didn’t work."
Debra A.Verified
Took a long time to get here
Purchased item
Painless Facial Hair Removal Cream
"Did not work"
Joyce A.Verified
100% false advertisement
Purchased item
Painless Hair Removal Cream
"This shit didn’t work at all!!’nnn"
Jean S.Verified
Na
Purchased item
Painless Hair Removal Cream
"Applied 3 times no hair removal, will not be ordering again. Thanks"
Nancy B.Verified
Took too long for shipment to arrive. Too many names associated with the one product. Luuma, Hoygi etc.
Purchased item
Painless Hair Removal Cream
"Not only did it not remove the course hairs but it didn't remove the peach..."
Lee D.Verified
The name on it doesn’t say LUUMA and it doesn’t work
Purchased item
Painless Hair Removal Cream
"It doesn’t even work and it doesn’t even have to right label on it…"
Karen M.Verified
The product did not remove any hair.
Purchased item
Painless Hair Removal Cream
"It didn’t work. I want a refund."
Nicole D.Verified
China
Purchased item
Painless Hair Removal Cream
"Not what they claim and didn't even send the brand they said it was"
Sherry P.Verified
Easy to use
Purchased item
Painless Hair Removal Cream
"Works great 👍"
Trina M.Verified
Took a long time to receive product and there is no return/contact information when I am not satisfied with the product.
Purchased item
Painless Hair Removal Cream
"I used it twice and didn't see any difference. Will give the remaining tube..."
Carol M.Verified
It was fine. Product came in a timely manner. Was expensive for a.products that doesn't work.
Purchased item
Painless Hair Removal Cream
"Tried the product twice. Did not remove any hair. 2nd time caused irritat..."
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