The Fitzroy Store review | Loox

The Fitzroy store reviewsSee product reviews

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Rebecca C.
Loved the large selection and how it was organized. I was left to try on as many dresses as I wanted without any staff bothering me. The staff were great when I did ask for help. I thought it was priced fair.
Rowan Midi Dress by Bariano - RENTAL
Purchased item
Rowan Midi Dress by Bariano - RENTAL
"I could tell my husband loved it, and I was t..."
Eva R.
Easy and great experience
Bluebell Gown by Aidan Mattox - RENTAL
Purchased item
Bluebell Gown by Aidan Mattox - RENTAL
"Felt great in the dress - it has a beautiful..."
Negin B.
The dress fit perfectly and the sizing was accurate. It arrived clean and right on time. I highly recommend it 100% and will definitely order again! ⭐⭐⭐⭐⭐
Joelle Gown by Theia Couture - RENTAL
Purchased item
Joelle Gown by Theia Couture - RENTAL
"The dress fit perfectly and the sizing was ac..."
Latoya H.
Very friendly and helpful staff
Emmeline Gown by Hutch - RENTAL
Purchased item
Emmeline Gown by Hutch - RENTAL
"I loved the dress. Very comfortable and flatt..."
Kristine B.
So many styles and colours to choose from. Staff was very helpful with pulling dresses and bringing to the fitting room. A great touch is to ask the venue of your event so that nobody else shows up in your dress!
Isabella Dress by Hutch - RENTAL
Purchased item
Isabella Dress by Hutch - RENTAL
"First time renting, but won't be the last. A..."
Gwen Y.
I love the delivery options. Makes the experience super easy!
Megan Midi Dress by Bronx and Banco
Purchased item
Megan Midi Dress by Bronx and Banco
"Have rented this dress twice. It's flattering..."
Sharon J.
Easy to find a dress with the help of staff
Callie Satin Gown in Emerald by Sau Lee - RENTAL
Purchased item
Callie Satin Gown in Emerald by Sau Lee - RENTAL
"Dress fit perfectly. Got lots of compliments..."
Nhung N.
Great store, amazing selection of beautiful dresses that I would not be able to access otherwise. Great service.
Tulum Noir Sequin Gown by Bronx and Banco
Purchased item
Tulum Noir Sequin Gown by Bronx and Banco
"Loved the dress and received a lot of complim..."
Jess J.
Super helpful and responsive with great advice!
Augustine Beaded Mini Dress by Amanda Uprichard - RENTAL
Purchased item
Augustine Beaded Mini Dress by Amanda Uprichard - RENTAL
"This dress was AMAZING! I have never had so m..."
Hailey J.
Seamless experience start to finish. Easy to communicate with and lovely people to work with.
Barcelona Midi in Lilac by Mac Duggal - RENTAL
Purchased item
Barcelona Midi in Lilac by Mac Duggal - RENTAL
"This dress was stunning! I received so many c..."
Rose F.
Ladies were very helpful, dress arrived right on time.
Nicola Navy Jacquard Tea Length Dress by Bariano - RENTAL
Purchased item
Nicola Navy Jacquard Tea Length Dress by Bariano - RENTAL
"Beautiful dress! True to size"
Diana M.
So helpful, and made it easy to find something.
Lilana Gown in Green by Mac Duggal - RENTAL
Purchased item
Lilana Gown in Green by Mac Duggal - RENTAL
"Loved this dress, and received so many compli..."
Elizabeth B.
Such a wonderful experience. Easy, timely and money saving. The styles are so wide ranging and every dress is really beautiful and stylish.
Sloanne High Slit Maxi Dress by Bariano - RENTAL
Purchased item
Sloanne High Slit Maxi Dress by Bariano - RENTAL
"An absolutely seamless experience from start..."
Anisa P.
very easy and convenient
Moira Lace Gown in Sky Blue by Sau Lee - RENTAL
Purchased item
Moira Lace Gown in Sky Blue by Sau Lee - RENTAL
"I love the fit and the colour! Great experien..."
Andrea S.
The associate that helped me in store was very knowledgeable. The team is also very helpful to refine details on the dress shipment.
Martine Midi Dress by HELSI - RENTAL
Purchased item
Martine Midi Dress by HELSI - RENTAL
"Great dress, and as usual great service!"
Alicia B.
Excellent problem solving when rental needed to be sized up and shape-wear needed-managed to get both gown and shape-wear to me in a timely fashion after organizing with shipping-so grateful for their quick stick handling of the situation!
Knix Customizable Shaper High Rise Shorts *FINAL SALE*
Purchased item
Knix Customizable Shaper High Rise Shorts *FINAL SALE*
"Managed to be comfortable without overheating..."
Martina T.
It was super busy when I went. The person helping me was assisting at least 3 people and left me to browse through a mass of dresses that made me feel like I was in a Winners with formal wear. Dresses were jammed into the racks making it really hard to see what would look nice. I do think if you had special theme hours that people can sign up for (I.e. Tuesday at 10 am for one hour feature Mac Dougall dresses for up to 25 sign ups) you may get people who want elegant dresses without the crowds
Rayna One Shoulder Draped Dress in Blue by Theia Couture - RENTAL
Purchased item
Rayna One Shoulder Draped Dress in Blue by Theia Couture - RENTAL
"Good dress that can be dressed up or down. I..."
Gowthami S.
Amazing! Would recommend!
Saint Tropez Baguette Bag in Champagne by MELA - RENTAL
Purchased item
Saint Tropez Baguette Bag in Champagne by MELA - RENTAL
"I rented this bag along with a dress for my b..."
Krystal C.
Such a great experience- thank you !
Bouquet Maraya in Pastel Mini Dress by Bronx and Banco
Purchased item
Bouquet Maraya in Pastel Mini Dress by Bronx and Banco
"The whole process was flawless! This dress..."
Elise S.
I send all my clients especially MOB's and MOG's looking for a dress. Without fail they always find something elegant
Leslie Dress in Rose Pink by HELSI - RENTAL
Purchased item
Leslie Dress in Rose Pink by HELSI - RENTAL
"Beautiful color in-person! Fit's true to size..."
Sarena V.
So easy - what a brilliant business idea. Will be renting from Fitzroy again!
Banks Removable Cape Gown by Et Ochs - RENTAL
Purchased item
Banks Removable Cape Gown by Et Ochs - RENTAL
"A gorgeous, chic and elegant dress. I wore th..."
Kristin H.
Easy and fun!
Venus Sequin Gown by Sau Lee - RENTAL
Purchased item
Venus Sequin Gown by Sau Lee - RENTAL
"The entire experience of renting a dress was..."
Nadia W.
Delivery option was amazing for a busy week.
Almira Midi Dress by Black Halo - RENTAL
Purchased item
Almira Midi Dress by Black Halo - RENTAL
"Love, so many compliments!"
Rachel F.
Very attentive staff. Hard to shop for someone on the shorter side though
Arabella Bow Dress in Black by Bariano - RENTAL
Purchased item
Arabella Bow Dress in Black by Bariano - RENTAL
"The boning was poking into my body in two pla..."
Stephanie W.
Always helpful and prompt replies
Sloanne High Slit Maxi Dress by Bariano - RENTAL
Purchased item
Sloanne High Slit Maxi Dress by Bariano - RENTAL
"Beautiful dress, comfortable to wear without..."
Leanne B.
Fantastic experience and exceptional customer service.
Vale A-Line Dress by Bariano - RENTAL
Purchased item
Vale A-Line Dress by Bariano - RENTAL
"Beautiful dress and very comfortable to wear."
Jennifer K.
It was easy and I will do it again.
Afra Pleated Dress by AMUR - RENTAL
Purchased item
Afra Pleated Dress by AMUR - RENTAL
"Fit great. Didn’t wrinkle. Was very cool to w..."
Ann R.
Experience was great just straps on dress kept falling out
Keira Strapless Maxi Dress by Bariano - RENTAL
Purchased item
Keira Strapless Maxi Dress by Bariano - RENTAL
"There were these straps that you use to hang..."
Kristin D.
Such a fun time picking that special dress
Mariah Long Sleeved Dress in Navy by Bariano - RENTAL
Purchased item
Mariah Long Sleeved Dress in Navy by Bariano - RENTAL
"So comfortable and easy to wear"
Alicia A.
Excellent service, selection and process! Love renting from them
Vivian Dress by MISA Los Angeles - RENTAL
Purchased item
Vivian Dress by MISA Los Angeles - RENTAL
"Seamless experience as always! Thank you"
Taylor M.
Great experience and easy
Frances Gown by Sau Lee - RENTAL
Purchased item
Frances Gown by Sau Lee - RENTAL
"Loved it! Everyone was complimenting the dres..."
Moneka A.
My order wasn’t steamed when I arrived, not were any of my notes implemented as notes disappeared when new system was implemented. I woulda expected to get a call or email to confirm my notes if the team knew the system deleted the notes. It ended up taking almost 2 hours of me waiting for the dress to be ready. Very disappointing. The team was nice & tried to remediate but it took up my whole morning.
At Last Clutch in Silver by Whiting and Davis - RENTAL
Purchased item
At Last Clutch in Silver by Whiting and Davis - RENTAL
"Was dirty & looked so run down"
Suzanne T.
Super helpful!
Daisy Ruffle Midi Dress by Mac Duggal - RENTAL
Purchased item
Daisy Ruffle Midi Dress by Mac Duggal - RENTAL
"I loved how this dress made me feel! I got to..."
Rebecca A.
This was my first time renting and certainly won't be my last. The process was easy and hassle free! Everyone who works at The Fitzroy was helpful and kind. Looking forward to the next time I need to dress up for an event!
Lilith One Shoulder Gown by Mac Duggal - RENTAL
Purchased item
Lilith One Shoulder Gown by Mac Duggal - RENTAL
"Gorgeous dress! The skirt of the dress flows..."
Robyn L.
Great selection. Great quality. The dress was in great condition. Pick-up and drop-off easy. Customer service was good.
Rayna One Shoulder Draped Dress in Blue by Theia Couture - RENTAL
Purchased item
Rayna One Shoulder Draped Dress in Blue by Theia Couture - RENTAL
"Very comfortable for walking around, sitting..."
Juliette L.
They were so accommodating! I had to change my dress the day of due to unforeseen circumstances and they helped me out so quickly either my issue!
Celine Midi Dress in Gold by HELSI - RENTAL
Purchased item
Celine Midi Dress in Gold by HELSI - RENTAL
"For me I had some gaping at the top of the dr..."
Barb D.
Love the self serve element to the Fitztroy experience. Staff is there if you need help but they are not pushy at all. Great customer service. Thank you!
Cosmo Gown by AMUR - RENTAL
Purchased item
Cosmo Gown by AMUR - RENTAL
"This was my first but definitely not my last..."
Mary W.
Lovely people who work there! Everyone was so helpful and friendly. They all really seem to enjoy their job which makes the whole experience so much better.
Soprano Strapless Tiered Ball Gown by Bariano - RENTAL
Purchased item
Soprano Strapless Tiered Ball Gown by Bariano - RENTAL
"Loved working with them. Dress fit amazing. I..."
Ana Maria S.
Staff wonderful. Experience great.
Rayna One Shoulder Draped Dress in Teal by Theia Couture - RENTAL
Purchased item
Rayna One Shoulder Draped Dress in Teal by Theia Couture - RENTAL
"Unfortunately I dont have a photo of me alone..."
Lindsay T.
I had an amazing experience here, the staff were so kind and responsive. Drop off and pickup were completely seamless. Thanks for helping the planet!
Gia Dress in Midnight Rose by Realisation Par - RENTAL
Purchased item
Gia Dress in Midnight Rose by Realisation Par - RENTAL
"Beautiful dress!"
The Fitzroy store reviewsVisit store