Keith G.
D
Purchased item
Grandfalls Retractable Pressure Washer - All Models
"Excellent customer service and communication...."
Giraffe Tools US store reviewsSee product reviews
Paul H.
Awesome experience
Purchased item
Retractable Garden Hose Reel-1/2in-100ft
"Hose reel is just what I needed. Very sturdy..."
Michael R.
Junk equipment
Purchased item
Grandfalls Retractable Pressure Washer Pro
"Cheap, no power, handle feels like it could f..."
Todd R.
Giraffe stands behind their equipment and make the process of purchasing easy as well if you may have a problem they are very responsive.
Purchased item
Grandfalls Retractable Pressure Washer Pro
"Great electric pressure washer that is highly..."
Keith B.
no return call
Purchased item
DIW-20 (Spotless Wash Station)
"by calling me back! broken hoses on unit and..."
Steven G.
Order placement was easy and shipping was quick. Warehouse was closer to my house than expected so delivery was pretty quick!
Purchased item
Retractable Garden Hose Reel-1/2in-100ft
"I bought these when they were on sale. I boug..."
Harold B.
X
Purchased item
Retractable Garden Hose Reel-1/2in-155ft
"I ordered the wrong size and I am trying to r..."
Wesley D.
Love it.
Purchased item
Grandfalls Retractable Pressure Washer Plus
"Excellent pressure washer. Works as advertise..."
Mariel P.
Easy and got a great deal!
Purchased item
Grandfalls Retractable Pressure Washer Essential
"Installing it today. Excited to use it!"
Tom A.
I am happy with the Giraffe Tools I’ve received but I’m still waiting for a hose that’s been back ordered for 2 months.
Purchased item
5/8" Hybrid Custom Hose 5ft-100ft
"Made with good quality product and doesn’t le..."
Allana O.
No complaints, finding what I need is easy ordering is easy, products have been great
Purchased item
Retractable Garden Hose Reel 62ft-155ft
"Bought one a couple years ago still working g..."
Ed K.
item is as advertized
Purchased item
Retractable Garden Hose Reel-5/8 in-115ft
"Just installed, so far so good."
Ray B.
Great
Purchased item
Grandstorm Retractable Vacuum Cleaner
"Bought this vac for my garage. Now its a lot..."
Jason C.
Improvement on the customer service side.
Purchased item
Wall-Mounted Brackets
"Product is good and sturdy. Much better than..."
Troy S.
Contacted customer service and send pics of scuffed up and scratched and no response
Purchased item
Retractable Garden Hose Reel-5/8 in-115ft
"One side is scuffed and one side is has a dis..."
Brent W.
Horrible, unresponsive customer service agent when attempting to return unopened item. Still have been unable to return. Will never use Giraffe brand again.
Purchased item
Grandstorm Retractable Vacuum Cleaner
"Total non-response from customer service agen..."
Emery W.
Upon first reading, it appeared I needed to buy the nozzle separately, but upon double-checking, I was wrong, and everything I needed was included in the first purchase! Upgrading to a metal bracket was also a must, and I am glad that option is presented and that they provide a template upon delivery.
Purchased item
Retractable Garden Hose Reel-1/2in-100ft
"We have had this item for less than a month,..."
Joe T.
Customer service got back to me after I received the item late.
Purchased item
Grandstorm Retractable Vacuum Cleaner
"A little disappointed.
Installing the produc..."
Anthony O.
Not a very good experience with customer support or service
Purchased item
Retractable Garden Hose Reel 62ft-155ft
"I bought two, a 1/2 inch retractable and a 5/..."
Katheen F.
Nothing to add
Purchased item
Hose Reel Cover
"It’s ok"
Esteban A.
No good bad company
Purchased item
Grandfalls Retractable Pressure Washer Plus
"Bad costumer service they no do it nothing I..."
David S.
Your return procedure is useless.
Purchased item
Retractable Garden Hose Reel-1/2in-100ft
"I cancelled this order and you shipped it any..."
William B.
Support group communication is poor, animated responses are a poor way to communicate
Purchased item
Retractable Garden Hose Reel-1/2in-130ft
"I have called and connected with support and..."
Fausto B.
Delivery was fast and install was a breeze!
Purchased item
Retractable Garden Hose Reel-5/8in-90ft
"Definitely a great purchase! Reel works great..."
Artem R.
I placed an order for two items, but only one was delivered - this air hose reel. The second item is out of stock, and they can’t provide any estimate on when it will be shipped.
As for this reel, it’s junk. The plastic mounting bracket won’t handle constant load during active use, and the overall build quality is poor.
If you’re looking for equipment for business use, look elsewhere.
Purchased item
Retractable Air Hose Reel-PP Housing-3/8in-50ft
"I placed an order for two items, but only one..."
Ricky V.
Fast and easy
Purchased item
Ground-Mounted Retractable Hose Reel-5/8in-92ft
"I docked a star because the pins left some pl..."
Don P.
The shopping experience was excellent from start to finish. The website was easy to navigate, product information was clear, and checkout was quick and straightforward. Order updates were timely, and everything arrived as expected. Overall, a smooth and hassle‑free experience—I would definitely shop here again.
Purchased item
Retractable Garden Hose Reel-5/8in-90ft
"I couldn’t be happier with the Giraffe Tools..."
Chris J.
Great
Purchased item
Retractable Pressure Hose Reel-1/4in
"Great purchase, I own a detail shop and this..."
John C.
Paid extra for expedited shipping and it still took almost 2 weeks to receive. I did contact customer service and they refunded the expedited shipping fee
Purchased item
GT Care (Giraffe Tools Care Plan)
"Suction not as powerful as I had hoped"
Dave C.
NA
Purchased item
Retractable Garden Hose Reel-1/2in-100ft
"Easy install ... Like the flexibility of reel"
Jeff M.
Ordering was really easy!
Purchased item
Wall Mounted Hose Reel-Stainless Steel-Heavy Duty
"Love the hose reel, but the included wall anc..."
Brent D.
THEY NEED TO DO WHAY THEY SAY THEY ARE GOING TO DO!
Purchased item
Crossfalls Retractable Pressure Washer Ultra
"PRODUCT COULD BE GOOD BUT WARRANTY DEPARTMENT..."
John G.
As mentioned above, every product is just outstanding. My frustration is that with EVERY order, every one of them, something was wrong with either a defective product, wrong model shipped or in this case the package opened and only one of the two items ordered remaining in the open package.
Purchased item
Gitryin Retractable Travel Adapter 5-in-1
"Wonderful product. My frustration is that th..."
Richard Z.
The ordering process was easy, but the customer service was extremely slow to respond, and the product is not worth the money paid!
Purchased item
Garden Hose Reel Cart-4 Wheels-Heavy Duty
"I received the package that was all beat up f..."
Ken S.
I was shipped an incorrect parts taking too long to resolve my issue
Purchased item
Retractable Garden Hose Reel-5/8in-90ft
"I never received my hose reel. I was shipped..."
Michael R.
easy to pay
Purchased item
Grandfalls Retractable Pressure Washer - All Models
"easy install
convenient
power of unit is less..."
Excell R.
Broke after 15 minutes, would not call back with a solution. Not a good experience.
Purchased item
Grandfalls Retractable Pressure Washer - Spotless
"The pressure washer died within the first 15..."
Joe W.
Shopping and shipping were flawless, product is of excellent quality.
Purchased item
Grandfalls Retractable Pressure Washer Pro
"I saw the website for this and knew that's wh..."
Robert H.
Part of my order was delayed so Giraffe Tools sent me a charging block gratis for my inconvience. Quite impressed will do business with them again
Purchased item
Gitryin Desktop Charging Station 12-in-1 (65W Combo)
"The product exceeds expectations. The number..."
Rickey B.
Always good experience
Purchased item
Retractable Garden Hose Reel-1/2in-100ft
"Best hisexreel i have used in a long time."
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