Giraffe Tools US Store review | Loox

Giraffe Tools US store reviewsSee product reviews

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Michael J.
It was easy to order, easy to keep track of the delivery process and it was delivered in a timely manner. Overall it was a positive experience.
Wall Mounted Hose Reel-Stainless Steel-Heavy Duty
Purchased item
Wall Mounted Hose Reel-Stainless Steel-Heavy Duty
"We love our stainless steel hose reel! We ha..."
Cody B.
Would not take the discount code that you sent me.
Retractable Garden Hose Reel 62ft-155ft
Purchased item
Retractable Garden Hose Reel 62ft-155ft
"It’s only like a 65’ hose. Not sure why you d..."
Ward S.
Great service and knowledge of what I needed
Grandfalls Pressure Washer Switch Shutdown
Purchased item
Grandfalls Pressure Washer Switch Shutdown
"Part was perfect, easy install and my pressur..."
Carol W.
The products arrived in very good order and promptly. They were well packed. The website is easy to use. The products are a very nice quality. I purchased a floor mounted reel hose. It is high quality.
Metal Water Hose Splitter
Purchased item
Metal Water Hose Splitter
"It is a very attractive faucet splitter, but..."
Paul P.
Too many emails, which I have hopefully stopped.
Gitryin Desktop Charging Station 12-in-1 (65W Combo)
Purchased item
Gitryin Desktop Charging Station 12-in-1 (65W Combo)
"Ordered in error as I had already ordered and..."
Michael V.
Shopping experience was ok in general. What’s in my cart could use some work.
Garden Hose Nozzle
Purchased item
Garden Hose Nozzle
"Bought a 115 ft hose reel & spray nozzle. The..."
Eric B.
READ LAST THING I WROTE
Worry-Free Purchase
Purchased item
Worry-Free Purchase
"YOU SENT ME A GARDEN HOSE INSTEAD OF THE AIR..."
Robert K.
See the comment that I made earlier.
Hose Reel Cover
Purchased item
Hose Reel Cover
"I ordered 2 covers and one was too small. I h..."
Ramon F.
Well done. Thanks
Grandfalls Retractable Pressure Washer Essential
Purchased item
Grandfalls Retractable Pressure Washer Essential
"Easy set up, very convenient wall mount. Hose..."
John D.
I respectfully request a return and refund for this order. The extent of the required maintenance was NOT disclosed at the time of the order and is a non-starter for me as I am not mechanically inclined and is far too complicated for me. What are the next steps for me? Please respond asap. I emailed you the day I received the product with this concern
Crossfalls Retractable Pressure Washer Ultra
Purchased item
Crossfalls Retractable Pressure Washer Ultra
"I respectfully request a return and refund fo..."
Teri M.
Love the hose. The nozzle leaks
Garden Hose Nozzle
Purchased item
Garden Hose Nozzle
"Nozzle has leak on the side."
Richard A.
The product broke on its first go so my experience wasn’t that great. They assured me it was a one time incident and sent me a new one. The replacement they sent me immediately broke on its first use and started leaking water all over the place. I will be requesting a refund. Do yourself a favor, actually look into what a quality detailing pressure washer setup like this costs (around $1000-$1500) and you’ll see that this pressure washer is just a hunk of junk with a absolutely fantastic social media marketing campaign where they give free ones to influencers in exchange for a raving review.
Grandfalls Retractable Pressure Washer - Spotless
Purchased item
Grandfalls Retractable Pressure Washer - Spotless
"I expected a better quality unit for the pric..."
Carol R.
No issues
Ground-Mounted Retractable Hose Reel 82ft-130ft
Purchased item
Ground-Mounted Retractable Hose Reel 82ft-130ft
"I like the idea of this and got it all set up..."
Susan J.
Did a web search for stainless steal hose reel to hold a min of 100' of hose. Ended up purchasing a Giraffe 85' hose as the old 100' rubber hose was beginning to break down. All in one shopping with Giraffe Tools.
GT Care (Giraffe Tools Care Plan)
Purchased item
GT Care (Giraffe Tools Care Plan)
"Recently assembled now we need to connect to..."
Denise C.
Easy to work with delivery was extremely timely. Packaged well.
Ground-Mounted Retractable Hose Reel 82ft-130ft
Purchased item
Ground-Mounted Retractable Hose Reel 82ft-130ft
"Works great wish I had gotten the larger hose..."
John B.
Fantastic tools.
GT Care (Giraffe Tools Care Plan)
Purchased item
GT Care (Giraffe Tools Care Plan)
"So easy to set up and use. Great tool to hav..."
Alex B.
Always dependable and fast shipping
Garden Hose Nozzle
Purchased item
Garden Hose Nozzle
"Our go-to for all our gardening needs."
Edward V.
horrible customer support
Retractable Garden Hose Reel-1/2in-130ft
Purchased item
Retractable Garden Hose Reel-1/2in-130ft
"when installed the hose, it is leaking from t..."
Beth T.
Easy, easy, easy.
GT Care (Giraffe Tools Care Plan)
Purchased item
GT Care (Giraffe Tools Care Plan)
"Love this retractable hose. Mounting it was v..."
Garett W.
HORRIBLE customer service
Grandstorm Retractable Vacuum Cleaner
Purchased item
Grandstorm Retractable Vacuum Cleaner
"I would like to return this product but custo..."
Marlon C.
Great
Retractable Garden Hose Reel-5/8in-90ft
Purchased item
Retractable Garden Hose Reel-5/8in-90ft
"Loved the first one and bought another for th..."
Vianica N.
Haven't been able to use the products because we have a Detail wall that can't be constructed until we receive Pressure washer. First Shipment we received vacuum. We haven't received any of the additional items we ordered and customer service is driven by a Bot that falls short of terrible service and provides none. Not there yet. Add a Human and take care of your customers....
Grandfalls Retractable Pressure Washer Plus
Purchased item
Grandfalls Retractable Pressure Washer Plus
"The unit was refused by a neighboring tenant...."
Ferrin H.
Fine when they work!
Retractable Garden Hose Reel-5/8 in-115ft
Purchased item
Retractable Garden Hose Reel-5/8 in-115ft
"I bought two last year and I'm replacing one..."
Gerard R.
You folks get me every time with your products,you certainly make my life easier. I've purchased the wall mounted power washer,the cord reel,and the air hose reel. Along with the wall mounted vacuum.
Grandstorm Retractable Vacuum Cleaner
Purchased item
Grandstorm Retractable Vacuum Cleaner
"This unit is top of the line in my opinion.No..."
Randy M.
Nothing else to say
Grandfalls Retractable Pressure Washer Pro
Purchased item
Grandfalls Retractable Pressure Washer Pro
"Manual could provide better information and n..."
Andrew V.
When the website asked if I wanted to buy a cover, I selected yes. The website selected the cover. I received a cover for a smaller reel.
Hose Reel Cover
Purchased item
Hose Reel Cover
"The cover sent was for a smaller hose reel n..."
Douglas P.
Love your products. I’ve bought 6 lately. This pressure washer hose guide stuck in one position making reeling the hose in difficult. Ive been traveling with work and haven’t had time to address it. I’d appreciate a call and see how this might be resolved. Otherwise I’m loving the 3 garden hoses, 2 pressure washers and spot free rinse I’ve bought in the last couple months. 904-476-6120
Grandfalls Retractable Pressure Washer - Spotless
Purchased item
Grandfalls Retractable Pressure Washer - Spotless
"Update. I’ve tried for a couple days to reach..."
Bryan S.
Smooth and easy transaction. Quick shipping.
Retractable Garden Hose Reel-1/2in-100ft
Purchased item
Retractable Garden Hose Reel-1/2in-100ft
"Makes watering easy!"
Julienne H.
Again, NO customer support
Grandstorm Retractable Vacuum Cleaner
Purchased item
Grandstorm Retractable Vacuum Cleaner
"NO customer support. Will not recommend to an..."
Timothy F.
I’ve been eyeing this for quite some time easy to find good information to read. Knocked it out park
Wall Mounted Hose Reel-Stainless Steel-Heavy Duty
Purchased item
Wall Mounted Hose Reel-Stainless Steel-Heavy Duty
"Best money I’ve ever spent on the outside hos..."
Chris W.
Absolutely terrible warranty support
Retractable Garden Hose Reel-5/8 in-65ft
Purchased item
Retractable Garden Hose Reel-5/8 in-65ft
"You should 100% support your products! The AI..."
Brad C.
I had hopes that your company would be better, but unfortunately it has not been a pleasant experience. Return process is abysmal.
Retractable Pressure Hose Reel-1/4in
Purchased item
Retractable Pressure Hose Reel-1/4in
"The reel came damaged out of the box. The si..."
Brian M.
Poor customer service. Product not great either.
Retractable Garden Hose Reel 62ft-155ft
Purchased item
Retractable Garden Hose Reel 62ft-155ft
"Item arrived damaged and have only received 1..."
Jesse D.
Easy all around
Pressure Washer Turbo Nozzle
Purchased item
Pressure Washer Turbo Nozzle
"Im so excited to finally have a easy way to w..."
Brittan W.
See Review
GT Care (Giraffe Tools Care Plan)
Purchased item
GT Care (Giraffe Tools Care Plan)
"Where to begin…. Starting from, in my opinion..."
Arthur R.
No issues with the purchase order shipping received in prompt amount of time
Grandfalls Retractable Pressure Washer Plus
Purchased item
Grandfalls Retractable Pressure Washer Plus
"This piece of equipment is very easy to insta..."
Jordan W.
Top notch
GT Care (Giraffe Tools Care Plan)
Purchased item
GT Care (Giraffe Tools Care Plan)
"The pressure washer is amazing. Great power a..."
Ben F.
The sale and purchase went well.The product left a lot to be desired
Grandfalls Retractable Pressure Washer Pro
Purchased item
Grandfalls Retractable Pressure Washer Pro
"The pressure washer does not meet the flow an..."
Gary M.
Easy ordering quick delivery and fair price
Retractable Vacuum Extension Hose Reel-1-1/4in-30ft
Purchased item
Retractable Vacuum Extension Hose Reel-1-1/4in-30ft
"The plastic end caps at each end of the hose..."
Louis S.
Everything worked out greatly
Retractable Garden Hose Reel-1/2in-155ft
Purchased item
Retractable Garden Hose Reel-1/2in-155ft
"It works as advertised very happy. This is th..."
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