Jerome B.
currently have it all set up and working fine
Purchased item
Metal Water Hose Splitter
"easy install, well made product"
Giraffe Tools US store reviewsSee product reviews
David B.
Never received my shipment and no response on emails sent looking for answers.
Purchased item
Pressure Washer Pump Head Replacement
"Never received my order. I have sent several..."
Steven B.
đź‘Ť
Purchased item
GT Care (Giraffe Tools Care Plan)
"đź‘Ť"
Adam D.
Site was easy to navigate and even better was being able to purchase exactly what I was looking for.
Purchased item
5/8" Hybrid Custom Hose 5ft-100ft
"I purchased this 15 foot hose to be the leade..."
Norma I.
The ordering and delivery event smoothly.
Purchased item
Ground-Mounted Retractable Hose Reel 82ft-130ft
"We like the size and look of it, but not too..."
William B.
Shipped quickly. Packaged well.
Purchased item
Retractable Vacuum Extension Hose Reel-1-1/4in-30ft
"I find the retractor stiff and difficult to p..."
Jennifer B.
Customer service has not returned my emails and I’m unhappy with the water pressure coming from my hose
Purchased item
Ground-Mounted Retractable Hose Reel 82ft-130ft
"I am very disappointed in the water pressure..."
Brian W.
Parts for broker unit takes too long to get.
Purchased item
Grandfalls Retractable Pressure Washer - All Models
"I purchased 3 and they delivered as promised...."
Lance W.
Easy to Order, arrived on time, easy install and functions amazing.
Purchased item
Retractable Garden Hose Reel-5/8 in-115ft
"Great product. My yard no longer has a hose..."
Michele S.
Very good.
Purchased item
Retractable Garden Hose Reel 62ft-155ft
"Fantastic product. Highly recommended."
Andrew M.
Part never came . No communication
Purchased item
Pressure Washer Pump Head Replacement
"It never showed up, no communication. Trackin..."
Sandy B.
our order came very quickly and is easy to put together and ready to use.
Purchased item
Ground-Mounted Retractable Hose Reel 82ft-130ft
"we got our first hose reel as a gift and love..."
Amit B.
I received a damaged product and no response from support even 10 days after my complaint. No agent is ever reachable on the phone line. They say GT Care but I don't know what it means with this extremely low quality of support!! The Hose Reel cover has still not been delivered after more than a month of the original order.
Purchased item
GT Care (Giraffe Tools Care Plan)
"I received this defective product with a tear..."
Brandon D.
AWFUL PRODUCTS
Purchased item
Retractable Pressure Hose Reel-1/4in
"AWFUL INSTRUCTIONS. DOES NOT MOUNT TO DRYWALL..."
Christopher D.
Unit was backordered and they never told me. Had to submit a ticket and they were slow to respond.
Purchased item
Grandfalls Retractable Pressure Washer - All Models
"It is bigger than I thought so keep that in m..."
Charlemagne D.
Fast delivery.
Purchased item
Grandfalls Retractable Pressure Washer - All Models
"Easy to install and use."
Gary N.
Design flaws that the company doesn’t stand behind
Purchased item
Ground-Mounted Retractable Hose Reel 82ft-130ft
"The products are good until they break. I hav..."
Wally S.
Web site was great ,
Product was not super red hot
Purchased item
GT Care (Giraffe Tools Care Plan)
"It leeks water it is coming from inside the h..."
Mark M.
I received my order in a few days. Online experience was very easy... thank you!
Purchased item
Pressure Washer Turbo Nozzle
"Very happy with new nozel for my power washer..."
Danielle D.
Excellent experience, items shipped very quickly!
Purchased item
Retractable Extension Cord Reel-12/14/16 AWG
"My husband runs a detail shop out of our gara..."
Kevin C.
Good.
Purchased item
5/8" Hybrid Short Garden Hose 3ft-5ft
"Perfect length, good fit."
Brian W.
No comment but over priced
Purchased item
Grandfalls Retractable Pressure Washer Cover
"This has to be the thinnest and cheapest mate..."
Todd W.
Support Group is very slow to respond.
Purchased item
Crossfalls Retractable Pressure Washer Ultra
"The unit doesn't work, power button wasn't co..."
Amy A.
No satisfactory resolution to problem
Purchased item
Garden Hose Reel Cart-4 Wheels-Heavy Duty
"We received a package with missing parts - ma..."
Nafida Z.
Improve your customer service
Purchased item
GT Care (Giraffe Tools Care Plan)
"Customer service needs improvement. No reason..."
Aaron Z.
recieved what I ordered
Purchased item
Retractable Garden Hose Reel 62ft-155ft
"No adjustment in bracket to make it level. N..."
Zack K.
Quality
Purchased item
Retractable Garden Hose Reel-5/8 in-115ft
"Perfect, hope it last for many many years!"
Sussn S.
Excellent
Purchased item
GT Care (Giraffe Tools Care Plan)
"Excellent product
Excellent service from sta..."
Barry L.
Giraffe seems to be a good online supplier. If that changes, I'll review and update.
Purchased item
Retractable Garden Hose Reel 62ft-155ft
"The hose reel itself seems to be very functio..."
Michael D.
The WORST CUSTOMER SERVICE THAT ANYONE HAS TO DEAL WITH!!!
Purchased item
Retractable Garden Hose Reel-5/8 in-65ft
"Ordered the 5/8-65ft retractable GIRAFFE WATE..."
Jeffrey G.
Quick, easy, no complaints
Purchased item
Retractable Garden Hose Reel-5/8in-90ft
"This is the 2nd garden hose reel I have. Both..."
Paul J.
Ok
Purchased item
Grandfalls Retractable Pressure Washer Essential
"I have only used it once and worked as expect..."
Eduard M.
Bad business , no customer service available
Purchased item
Grandstorm Retractable Vacuum Cleaner
"Very disappointed, product received suction p..."
Lowry I.
love your products
Purchased item
Retractable Garden Hose Reel 62ft-155ft
"best thing ever invented for hose wrangling!!..."
Eric P.
Great!
Purchased item
Grandstorm Retractable Vacuum Cleaner
"Love it!"
Roger W.
Good
Purchased item
Hose Reel Cover
"The hose real cover is too small and does not..."
John M.
Didn’t fulfill my order correctly as I paid for! Did you want me to send a pic of the cover that does not fit? So it’s useless.
Purchased item
GT Care (Giraffe Tools Care Plan)
"The hose and reel seems pretty good. I ordere..."
David M.
Good product and good price
Purchased item
Retractable Garden Hose Reel-5/8in-90ft
"Looks great with my siding and painted founda..."
Rachel H.
I haven’t gotten my issue fixed so until then they get a 1 star
Purchased item
Wall Mounted Hose Reel-Stainless Steel-Heavy Duty
"Right out of the box it leaked from the conne..."
Randy S.
I didn’t receive my entire order. I called the contact number and nobody answered. I left several messages and none of my calls have been returned. I left several email messages with detailed information of the missing order. I received a computer generated/ai message that instructed me to check with neighbors to see if someone stole my package. I looked at my security camera and it clearly shows FedEx only delivering one package, not the two that were ordered. Please send the missing order.
Purchased item
Grandfalls Retractable Pressure Washer - Spotless
"I did not receive all of my order. I have tri..."
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