Ryan V.
Same
Purchased item
Retractable Garden Hose Reel-5/8 in-115ft
"Service after purchase does not match high pr..."
Giraffe Tools US store reviewsSee product reviews
Larry C.
Quick turnaround!
Purchased item
Retractable Garden Hose Reel-5/8 in-115ft
"Easy installation! So far it’s been a great p..."
Thomas N.
The nozzle just wasn’t what I was hoping for
Purchased item
Pressure Washer Turbo Nozzle
"It just didn’t perform as well as I was hopin..."
Eric L.
Your customer service is essentially non-existent. My order took nearly two weeks to arrive, even though I paid for expedited shipping.
When I tried to find out why my order was delayed, I was unable to reach anyone through phone, chat, or email. There appears to be no effective way to speak with a customer service representative, which made an already frustrating situation even worse.
Paying extra for expedited shipping and then receiving such poor communication is unacceptable. Based on this
Purchased item
Retractable Garden Hose Reel 62ft-155ft
"Your customer service is essentially non-exis..."
Alex M.
Easy shopping and shipping fast
Purchased item
Grandfalls Retractable Pressure Washer Pro
"Bought for the extra pressure as last one fai..."
Lucas G.
Need attachments
.
Purchased item
Retractable Vacuum Extension Hose Reel-1-1/4in-30ft
"Needed the attachments. Can't really use it."
Donald E.
The cover is wrong size
Purchased item
Worry-Free Purchase
"The cover will not fit my hose reel"
Kathy D.
The hose arrived in 2 days---
Purchased item
Ground-Mounted Retractable Hose Reel 82ft-130ft
"Just love my retractible hose!
I sruggled wit..."
Garon S.
Not impressed. After only two uses the pressure washer failed. It lost pressure and started leaking an excessive amount of water from the bottom of the unit. I contacted customer service four days ago but have yet to hear back. I cannot recommend.
Purchased item
Grandfalls Retractable Pressure Washer - Spotless
"After only two uses the pressure washer lost..."
Jeovany A.
Would not buy from again.
Purchased item
Crossfalls Retractable Pressure Washer Max
"Cheap materials used to build. The rubber han..."
Thomas O.
Good experience
Purchased item
Retractable Garden Hose Reel-5/8 in-65ft
"Yeah it's great to have no hose kinks and 5/8..."
Mikhail R.
Excellent service, easy to navigate, good sale, discounts, and bargains.
Purchased item
Giraffe Tools Gift Card
"The gift card was easy to redeem."
Katherine L.
Easy and on time
Purchased item
Garden Hose Nozzle
"Easy to adjust with just a thumb and the opti..."
Rafal B.
Very easy to order, and fast shipping.
Purchased item
Retractable Vacuum Extension Hose Reel-1-1/4in-30ft
"Retractable vacuum extension hose reel is per..."
Mariya K.
No support on this to get pre-paid number to return the data.
Purchased item
Ground-Mounted Retractable Hose Reel 82ft-130ft
"I’ve tried multiple times to reach out and ge..."
Pete C.
.
Purchased item
Retractable Garden Hose Reel 62ft-155ft
"It was very easy to install and makes hose wo..."
Jeff M.
I wasn't intending on purchasing at the time. Added product to shopping cart to view price, website automatically ordered without any way to stop process.
Since I was probably going to order later...I just let it go ahead and ship. Happy to have it. Works great.
Purchased item
Garden Hose Reel Cart-4 Wheels-Heavy Duty
"Heavy duty as described. Easy assembly and w..."
Debbie S.
Not happy with this product at all! Had the other one for years this one had problems the first week😡😡😡
Purchased item
GT Care (Giraffe Tools Care Plan)
"The first one I had lasted for years! This on..."
Michael H.
Very pleased with the pressure washer. It’s a big when I open the pool for the summer to get nice and clean.
Purchased item
Pressure Washer Turbo Nozzle
"It’s a great addition to my Giraffe pressure..."
Kathleen M.
Quick delivery
Purchased item
Retractable Garden Hose Reel-5/8in-90ft
"Fairly easy install"
Denise P.
Great, fast shipping, great product!!
Purchased item
Retractable Garden Hose Reel-1/2in-100ft
"Love this product. Great for someone with bac..."
Vivek W.
Not as expected. Never buy again
Purchased item
Retractable Garden Hose Reel-5/8in-90ft
"Customer service is worst. That need to be im..."
Vicki H.
Missing part and no reply from company.
Purchased item
Garden Hose Reel Box-Heavy Duty
"We are missing parts. Box and item damaged on..."
Samuel T.
This purchase was so easy and well worth the price paid. Very accurate description and the products work better than expected.
Purchased item
Grandstorm Retractable Vacuum Cleaner
"This vacuum is so powerful and convenient. T..."
Dex S.
The box and some of the product was damaged. The wall anchors did not work so I will have to purchase new ones.
Purchased item
Worry-Free Purchase
"Box and a spot on the reel was damaged but I..."
John R.
Your cuctomer services are just terrible!
Purchased item
Retractable Extension Cord Reel-12/14/16 AWG
"First & formost you could trying contacting m..."
Rigoberto G.
Easy and quick
Purchased item
Worry-Free Purchase
"Great price and very sturdy."
Len S.
I had no problems
Purchased item
Retractable Garden Hose Reel-1/2in-100ft
"Very happy with the hose reel. I’m going to o..."
Larry K.
You sent the correct product to the correct address within the time you said.
Purchased item
Ground-Mounted Retractable Hose Reel 82ft-130ft
"Its a great product. No drips or leaks and..."
Stew K.
Lea at customer service is great!
Purchased item
Grandstorm Retractable Vacuum Cleaner
"Wonderful experience! Lea with customer servi..."
Michael B.
Great
Purchased item
Retractable Garden Hose Reel-5/8in-90ft
"Great"
John R.
I have left a message with no return call
Purchased item
Crossfalls Retractable Pressure Washer Ultra
"By calling me @515-306-1205
John Richardson"
Pedro A.
I paid for it and it never arrived; I had to buy another one elsewhere.
Purchased item
Crossfalls Pressure Washer Leader Hose - 6FT
"I paid for it and it never arrived; I had to..."
Michael K.
Not a great product Hose does not reel back without multiple attempts
Purchased item
GT Care (Giraffe Tools Care Plan)
"Doesn’t reel in easily. Have to continually..."
Sherry M.
Easy prompt service
Purchased item
Grandstorm Retractable Vacuum Cleaner
"Husband absolutely loves it!!! He got pressur..."
Curtis B.
Same as the item
Purchased item
Retractable Vacuum Extension Hose Reel-1-1/4in-30ft
"The inlet size is much smaller than any stand..."
Brad S.
Your customer service is horrible!
Purchased item
GT Care (Giraffe Tools Care Plan)
"I have tried many many times to get these hos..."
Wayne S.
.
Purchased item
5/8" Hybrid Custom Hose 5ft-100ft
"."
Alan B.
Ok site, difficult to checkout
Purchased item
Retractable Vacuum Extension Hose Reel-1-1/4in-30ft
"I had high hopes for this to help declutter m..."
Jos B.
Purchased the 5/8" 65' hose but the hose reel measured 51' 5" and therefore well short of the advertised length of 65". Not sure how this can be - quality control issue?
Purchased item
Retractable Garden Hose Reel-5/8 in-65ft
"I purchased the 65 ft 5/8" retractable hose (..."
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