William T.
Sucks never again
Purchased item
Worry-Free Purchase
"I never received the product. When I emailed..."
Giraffe Tools US store reviewsSee product reviews
Ken N.
This experience was great, prior experiences not so great
Purchased item
Worry-Free Purchase
"All good"
Bart R.
Order, shipping and delivery was exactly as Giraffe stated.
Purchased item
Retractable Garden Hose Reel-1/2in-100ft
"So far so good. Love watering the plants and..."
Cesar R.
Quick & easy
Purchased item
Retractable Garden Hose Reel-5/8in-90ft
"My only concern is whether it leaks over time..."
Donna A.
Cost to much to return
Purchased item
GT Care (Giraffe Tools Care Plan)
"Seem to be made cheaper than the one that I g..."
C E.
RECEIVED INCORRECT COVER. ATTEMPTED CONTACT WITH CUSTOMER SERVICE. RECEIVED NO REPLY.
Purchased item
Hose Reel Cover
"I RECEIVED THE WRING COVER AND ATTEMPTED TO C..."
Ken B.
I’m in process of returning what I bought so I don’t know how that’s going to turn out. But I do know the quality of everything I bought is poor and returning is harder than Amazon.
Purchased item
Retractable Garden Hose Reel-5/8 in-65ft
"Hose is poor quality and came kinked right ou..."
Wyatt W.
Awesome Awesome Awesome
Purchased item
Grandstorm Retractable Vacuum Cleaner
"Would love to know...
If you have a smaller c..."
James R.
Shopping was easy and shipping was fast.
Purchased item
Retractable Garden Hose Reel 65ft-155ft
"The unit was very easy to install. I think i..."
Mark S.
I was going to buy a less expensive competitor one but after doing the research, I decided to buy yours because of the quality.
Purchased item
Retractable Garden Hose Reel-5/8in-90ft
"Been very busy to set up my two hose reels. E..."
Larry H.
it was great i will be back
Purchased item
Stainless Steel Water Hose 25ft-100ft
"the best hose i have ever used hands down lov..."
Joseph Misiewicz M.
Bucks
Purchased item
Short Pressure Washer Gun
"Never received the product"
Eric C.
Shopping experience had been great up until this order.
Purchased item
Grandfalls Retractable Pressure Washer Cover
"I still have not received my order."
Wyatt N.
Shipping took FOREVER. If you knew it would take over a month, in the summer when I need a hose, you should let your customers know to expect delays. The item came in a condition that was not new either
Purchased item
Ground-Mounted Retractable Hose Reel 82ft-130ft
"It took a month and a half for me to receive..."
Eric W.
It was very easy to select the hose diameter and length of hose I needed for my watering applications.
Purchased item
Retractable Garden Hose Reel 65ft-155ft
"Really like the self retracting part of this..."
Frankie S.
Good
Purchased item
Grandfalls Retractable Pressure Washer - All Models
"Good products"
Ted R.
Your customer service is horrible. I’m not sure how the product is as it was a gift, but we never buy anything from you again because the customer service was so poor
Purchased item
Ground-Mounted Retractable Hose Reel 82ft-130ft
"Your customer service is atrocious. I will ne..."
Mary D.
shopping experience was ok
Purchased item
Ground-Mounted Retractable Hose Reel 82ft-130ft
"Reel rewound correctly first few times I used..."
Alda T.
My son said he likes it
Purchased item
GT Care (Giraffe Tools Care Plan)
"I gave it to my son for Father’s Day. He love..."
Charles S.
It was easy to order and arrived quickly.
Purchased item
GT Care (Giraffe Tools Care Plan)
"The giraffe hose system works great. Easy to..."
Charles H.
Misleading website, you think your buying one thing and they ship you a lesser model
Purchased item
Grandstorm Retractable Vacuum Cleaner
"Well I have not really used this yet, mounted..."
Tom N.
unable to order by phone
Purchased item
Short Pressure Washer Gun
"need a quick connect from hose to handle so c..."
Robert C.
Easy shopping with Giraffe. Quick shipping and great products.
Purchased item
Retractable Garden Hose Reel-5/8 in-65ft
"The hose so far has worked well. We installed..."
Wayne H.
initially the order was sent to tenessee or some other part of the country. When I finally convinced Giraffe of the mistake they took two more weeks to get my order. Poor care
Purchased item
Retractable Garden Hose Reel 65ft-155ft
"way low pressure. Hose retracts without warni..."
Robert H.
That was easy
Purchased item
Grandfalls Retractable Pressure Washer - All Models
"Shipping took a very long time. Not quick. Th..."
Gregory A.
I already explained it.
Purchased item
Ground-Mounted Retractable Hose Reel 82ft-130ft
"We have a post mounted retractable Giraffe ho..."
Craig L.
Would not recommend
Purchased item
Retractable Garden Hose Reel 65ft-155ft
"The only reason for 2 stars is the retractabl..."
Joan B.
The website was easily navigated and shipping was amazingly fast!
Purchased item
Stainless Steel Water Hose 25ft-100ft
"What a fabulous product! The 100' hose is lig..."
Harry J.
Awful customer service!!!!!!!!!!!!!!!!!
Purchased item
Retractable Garden Hose Reel-1/2in-100ft
"It's been 6 weeks and I still don't have my..."
James S.
The vacuum showed up right away but the pressure washer took a few weeks and I’m still waiting on the cover which shows shipped, but not here yet
Purchased item
Grandfalls Retractable Pressure Washer Pro
"They look nice. In my opinion the vacuum need..."
Victor R.
Horrible customer service sucks
Purchased item
Worry-Free Purchase
"Despite my dissatisfaction with my recent pur..."
Nate C.
Product was advertised as heavy duty, seems cheap looks cheap.
Purchased item
Grandfalls Retractable Pressure Washer Pro
"Seems like it is a cheap Chinese product."
Adam S.
worst company i have ever dealt with
Purchased item
Short connect hose of pressure washer
"This company has the worlds worst customer se..."
Chris S.
I really like a lot of the tools they build.
Purchased item
Garden Hose Nozzle
"Overall I like this nozzle, but there are a f..."
Paul W.
Great
Purchased item
Worry-Free Purchase
"I’m enjoying my vacuuming life even more."
John P.
Sold me out of stock items that I still have received. Quality was not as expected for the items I did receive.
Purchased item
Garden Hose Nozzle
"Works ok for now, but is all plastic and not..."
Steve U.
Easy and came with-in a few days.
Purchased item
Grandstorm Retractable Vacuum Cleaner
"I love the design of this vacuum cleaner, loo..."
Andrew S.
they will not call you back if you have a problem
Purchased item
Grandfalls Retractable Pressure Washer G20
"this is my second g20 the first one lasted ab..."
Carl D.
Easy transaction and good product.
Purchased item
Grandstorm Retractable Vacuum Cleaner
"Everything went exactly as they said it would..."
Lisa H.
Horrible Communication and customer service ! I would give zero stars if I could !
Purchased item
Grandfalls Retractable Pressure Washer Pro
"Never received my order and the communication..."
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