My experience was reasonably good though there were a few issues. Initially La Luna gave me an incorrect tracking number which was telling me the package had not yet been sent. I wasn't until I contacted La Luna that I discovered I'd been given the wrong tracking number. I had my package sent to Kuala Lumpur and apart from the mix up with tracking numbers everything else went smoothly. I would recommend La Luna products as the patio doggy door insert I ordered is very good.