I returned a large folding pet door for a smaller size. Returning a large, heavy, expensive item was very difficult. All communication with La Luna seems to be outsourced to an overseas call centre or a chat box who only confused me. Once I knew my return door had arrived and was approved for a smaller door (I had to pursue that myself) I received an email stating I needed to pay EXTRA to buy the smaller door even though through La Luna’s confusing ‘assistance’ I paid for the return postage myse...