La Luna Pet Care ReviewsSee store reviews

I returned a large folding pet door for a smaller size. Returning a large, heavy, expensive item was very difficult. All communication with La Luna seems to be outsourced to an overseas call centre or a chat box who only confused me. Once I knew my return door had arrived and was approved for a smaller door (I had to pursue that myself) I received an email stating I needed to pay EXTRA to buy the smaller door even though through La Luna’s confusing ‘assistance’ I paid for the return postage myse...

DO NOT BUY. THIS PRODUCT IS A COMPLETE WASTE OF MONEY. After numerous attempts of installing this door, it became glaringly obvious and evident that the product was not fit for purpose or suitable as advertised and represented by this awful company. The screws provided do not align or fit within the holes of the Security Pack. There are gaping holes and unreasonably large gaps left between the screen door of our premises and the door. These holes can only be somewhat filled by installing 2 layer...