The door is good - functionally works well. The rubber seal seems to have dislodged, which means the door needs to be pushed forcefully to lock it... might get a new seal. The other issue was, it took over a month for the techie to get to us to install the door (Brissy - as there is only one guy in QLD), so not exactly La Luna's problem, but frustrating nonetheless... so outside of these 2 things, the door's good, the dogs love it, easy to use and no issues.