The pet door arrived damaged: the plastic flap was stuck to the plastic slide insert, which had a strangely bubbled coating. Now both objects are annoyingly sticky in a way that doesn’t wash off (we tried).
After querying through La Luna customer service this appears to be a known problem with the plastics used. They have offered a discount of 30%, which is approximately the cost of a replacement plastic flap, but apparently have no way to solve the problem of the damaged slide inset becaus...