Vickie S.Verified
I need a return label. Have heard back from Jack after advising him I don’t want to continue trying to make the pitcher work for me. Special need for higher hydrogen levels due to medical conditions.
Dr.Water ReviewsSee store reviews
Free Unlimited Return for $1.85 Valid in US.
Honcho H.Verified
This item doesn’t work! I’ve tried it for two months and no change. You have a return policy which your company did not honor. I’ll be posting on social media for people not to buy your product.
Free Unlimited Return for $1.85 Valid in US.
Rhonda M.Verified
I love the Kettle. I am anticipating the positive impact of drinking the water!!
HydroPitcher 68oz – Advanced Hydrogen Pitcher with Chlorine Removal
James K.Verified
Great water .
Ty
Jk
HydroPitcher 68oz – Advanced Hydrogen Pitcher with Chlorine Removal
Stephen B.Verified
5 stars
HydroStanley 32Oz - Highest Hydrogen Concentration Water Bottle
Karen G.Verified
We are using this kettle daily water taste better and seems to provide clean energy & removes brain fog!
HydroPitcher 68oz – Advanced Hydrogen Pitcher with Chlorine Removal
Frank L.Verified
Not happy at all it’s not properly sealed the bubble disappear not happy I bought something else that works much much much much better and it’s properly sealed. I paid a lot of money for the garbage that I got from you people and I’m not happy.
HydroDaily 13oz – Everyday Hydrogen Wellness Bottle
Anne H.Verified
Hello, i'm not very happy with my doctor water picture.I've been reading that you need to have a seal and on my evolve.It does make a pop after it hydrogenates, but this has the opening where the spout is.And all of the hydrogen bubbles are escaping, and then when I drink it, I kind of think I might get something, but many times it tastes like the water from my mother's.Iron kind of like not very good.. I'm actually wondering if there's a way I can send it back
HydroPitcher 68oz – Glass Hydrogen Pitcher with Chlorine Removal
Jon A.Verified
The bottle doesn't work with the straw, and the company drags its feet trying to replace it. They asked me where I bought it after I sent them the order from their website. Go somewhere else for a hydrogen bottle.
3 Years Extended Warranty for HydroUV
Michael H.Verified
YOU WERE INFORMED TO TAKE ME OFF OF YOUR MAILING LIST.
IT TOOK OVER TWO MONTHS FOR DR. WATER TO RECTIFY MY COMPLAINT OF BEING SENT THE WRONG SIZE WATER PITCHER THAT WAS ALSO DEFECTIVE.
DO NOT EVER CONTACT ME AGAIN OR I WILL REPORT DR. WATER FOR VIOLATING MY DO NOT CONT ME...
Free Unlimited Return for $1.85 Valid in US.
Steven R.Verified
Seems really good. Most of all I like the size.
HydroPitcher 68oz – Glass Hydrogen Pitcher with Chlorine Removal
Rene R.Verified
I have emailed your customer service email 3 times and called once to request a refund and have heard nothing from Dr. Water. The water has a metal taste once the process has finished. Please let me know how to return for a refund. If I don’t hear back I will dispute my charge through my payment company. Please reach out on how to get my refund.
Thank you,
Rene Ruff
Family Hydration Essentials
Slack P.Verified
The quality seems great so far, and the product is as advertised. The only improvement I would make is to use glass instead of plastic for the chamber.
HydroStanley 32oz – Premium Hydrogen Water Bottle
Laura R.Verified
Taste great! Feel better! Worth every dime.
HydroPitcher 68oz – Glass Hydrogen Pitcher with Chlorine Removal
Shirley M.Verified
like the product
HydroPitcher 68oz – Glass Hydrogen Water Pitcher
Margarita G.Verified
Honestly I wish there was a more sturdy version. My water bottle gets beat up sometimes taking it t9 places with me. If I could get the bottom half to attach to another bottle I'd probably swap it out. Box says 5-10 min cycles but then it's it 10-20 min cycles which is kind of long. Especially for something they say to consume within 1-3hrs before having to running a cycle again and refresh the water. Also it took a minute but everytime I secured the lid it would pop off and I'd have to secure i...
HydroStanley 32oz – Premium Hydrogen Water Bottle
Jennifer B.Verified
I had surgery for cancer, the smell/taste is off putting I can’t stomach the hydrogen water. It makes me nauseous, eventually I vomit. I can tolerate all other fluids; filter water, RO water, electrolytes. I’d like to return this pitcher/water system.
HydroDaily 13oz – Everyday Hydrogen Wellness Bottle
Anthony C.Verified
The screen stopped working within days of receiving the product.
Customer service is AI generated and forces you to jump through hoops including sending a warranty website link that does not exist.
Product came from china …. Order from somewhere else.
Performance Max Bundle
Kimberly B.Verified
GREAT PRODUCT
HydroPitcher 68oz – Advanced Hydrogen Pitcher with Chlorine Removal
James T.Verified
Did not receive the product 21 days. Dr Water did not respond multiple attempts to contact them via email, website or phone for 7+ days. .I had to dispute the charge.with AMEX before I received any contact...Aug 31 order with first response Sept 25. Too late to save the order.
Hydro UV 14oz – Dual-Action Purification Hydrogen Bottle
Joyce B.Verified
I ordered the Dr. Water on May 1, 2025. I have still not received it. Your website says 5-7 business days to delivery. I do, however know this is a good product. My husband has one and loves it. I am anxiously/impatiently awaiting mine.
FREE E-Book: Dr. Water’s Hydration Guide (Worth $50)
Krystal B.Verified
Product was a good price for reason. Purchased a hydrogen pitcher. Got a water ionizer. Customer service said it was a packaging mistake. Tested the pitcher and water bottle and neither exceeds 900 ppm. The water bottle top light stopped working. I wrote customer service to about how to return a week ago and no response. Save your money and shell out for a pricier one where you can get the benefits of hydrogenated water. My previous unit worked wonderfully and I was having such success. ...
FREE E-Book: Dr. Water’s Hydration Guide (Worth $50)
Sheila M.Verified
Outstanding product
HydroPitcher 68oz – Glass Hydrogen Pitcher with Chlorine Removal
Dennis R.Verified
A lot more energy and sleeping better no more muscle cramps thank you!
HydroStanley 32oz – Premium Hydrogen Water Bottle
Dawn D.Verified
Fast delivery, great product. Easy to use!
HydroDaily 13oz – Everyday Hydrogen Wellness Bottle
Francis L.Verified
I liked it enough to order another one for my wife!
HydroStanley 32oz – Premium Hydrogen Water Bottle
Andrea M.Verified
I originally would have given this product more stars. I genuinely liked it at first; however, I've had it for only a few weeks, and now it's broken. The first time I accidentally knocked it off the counter, the bottom came apart, water spilled everywhere, and the charging port got knocked out of position, rendering it unusable. Before meeting its demise, I was able to overlook the fact that the top would pop off each time I opened the straw. The threads didn't hold the lid in place.
On-The-Go Starter Bundle
Sheryl H.Verified
I love the size, the ease of use and we use it everyday.
HydroPitcher 68oz – Glass Hydrogen Water Pitcher
Brandon T.Verified
Awesome machine
HydroPitcher 68oz – Glass Hydrogen Water Pitcher
Shirley J.Verified
You are a scam. You have the worst customer service on the planet. I have been trying to return these bottles since I got them especially since one leaks and the only response is AI. You trap people in AI responses that go no where and when ‘jack’ says he’s going to call you he doesn’t. You should be out of business.
HydroStanley 32oz – Premium Hydrogen Water Bottle
Cheryl J.Verified
I think it works great just not very happy with the quality of the bottle. The lid comes off very easy and I’m afraid the clear plastic is going to crack easily. The function of the bottle is really great. I hope it will last. I have purchased cheaper bottles that were made if much better materials. I’m not sure where all of the cost is for this expensive bottle, assuming it’s in the mechanical part🤷🏻♀️. I will have to wait and see! I purchased it thinking I would carry it to work so I c...
HydroStanley 32oz – Premium Hydrogen Water Bottle
Mechelle M.Verified
I tried it daily for 4 days… headache by the morning of day 2 and without medication the headache returned every day 2 x daily. It resolved 2 days after I stopped.
I felt very lethargic from the afternoon of day 2 and continued through day 4 finally 2 days after I stopped my energy returned. I want to return it
3 Years Extended Warranty for HydroUV
Geannie M.Verified
I love it, I use it every day
HydroPitcher 68oz – Glass Hydrogen Water Pitcher
Matthew V.Verified
great water
HydroPitcher 68oz – Advanced Hydrogen Pitcher with Chlorine Removal
Andy R.Verified
Everything works well I'm enjoying my product
HydroStanley 32oz – Premium Hydrogen Water Bottle
Autumn G.Verified
I absolutely love this machine! The water tastes amazing and I feel energized. I would highly recommend 👌
HydroPitcher 68oz – Advanced Hydrogen Pitcher with Chlorine Removal
Rachel M.Verified
I was contacted by Facebook about complaints about your product and if I had any trouble returning it or getting a refund? They asked about packaging and the multiple complaints they had received.
Something is definitely not adding up about the product and purchase.
Would love to start a return
Family Hydration Essentials
Tiayesha B.Verified
Great product
HydroFixx Hydrogen + Electrolytes Mix (Free Gift 🎁)
Jose S.Verified
The unit was delayed in arriving, and after reviewing the hydrogen PPMs, which is only 1.5, it wasn't at the recommended 4.7 ppm. I requested an RMA to return the unit, but the response was very slow. Additionally, they informed me that they would charge a 15% restocking fee. So needless to say i would not recommend this product.
3 Years Extended Warranty for HydroUV
Dr.Water ReviewsVisit store