Dr.Water Store review | Loox

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Julie P.Verified
At first I redirected a used returned one as the box was torn inside, the cord was just laying in the bottom and no paperwork at all. Took me several emails to get areplacement as they tried to tell me this was standard. But I did finally get a new one so I was grateful. I just don't use it much bc I don't feel any benefit from it
HydroPitcher 68oz – Glass Hydrogen Water Pitcher
Purchased item
HydroPitcher 68oz – Glass Hydrogen Water Pitcher
"I just don't feel any different and I heard t..."
Cindy L.Verified
It wasn’t positive.
HydroPitcher 68oz – Glass Hydrogen Water Pitcher
Purchased item
HydroPitcher 68oz – Glass Hydrogen Water Pitcher
"It wasn’t what I thought I ordered. Minutes a..."
Aletta I.Verified
AWFUL EMAILED AND CANCELED WANT A REFUND AND NO ONE WILL EVEN EMAIL ME BACK
HydroPitcher 68oz – Glass Hydrogen Water Pitcher
Purchased item
HydroPitcher 68oz – Glass Hydrogen Water Pitcher
"Been emailing and emailing and no one gets ba..."
Nnenne A.Verified
I asked to return the filter 5 times after they responded, but failed to directly answer my question. Still to this day they stopped answering me
Dr.Water TruFilter Pro
Purchased item
Dr.Water TruFilter Pro
"Never got model I ordered. I got another mode..."
Gena V.Verified
👍
HydroPitcher 68oz – Glass Hydrogen Water Pitcher
Purchased item
HydroPitcher 68oz – Glass Hydrogen Water Pitcher
"Thank you, very happy with order"
Kathleen A.Verified
Very easy company to deal with they sent me a replacement within days of my contacting them regarding a defective Tumblr.
Free Unlimited Return for $1.85 Valid in US.
Purchased item
Free Unlimited Return for $1.85 Valid in US.
"The timer purchased was effective after about..."
Shelby S.Verified
Mislead bc initially was explained no questions asked 60 day refund. I even paid extra to have free return just in case. Then was told refund only if i never used product. I do have screen shot of offering refund if change my mind. Still refused to honor refund
HydroPitcher 68oz – Glass Hydrogen Water Pitcher
Purchased item
HydroPitcher 68oz – Glass Hydrogen Water Pitcher
"You could stand by your original promise to r..."
Frizzet B.Verified
I did not like that the product was left on my front step which made it substile for theft.
Free Unlimited Return for $1.85 Valid in US.
Purchased item
Free Unlimited Return for $1.85 Valid in US.
"How you can improve on these products is to t..."
Michael H.Verified
DO NOT CONTACT ME EVER AGAIN...
Free Unlimited Return for $1.85 Valid in US.
Purchased item
Free Unlimited Return for $1.85 Valid in US.
"YOU WERE INFORMED TO TAKE ME OFF OF YOUR MAIL..."
Gretchen L.Verified
No one to talk to
HydroDaily 13oz – Everyday Hydrogen Wellness Bottle
Purchased item
HydroDaily 13oz – Everyday Hydrogen Wellness Bottle
"Just have no idea what I am doing with the tw..."
Kelli H.Verified
Customer service was terrible and it took two and a half months to get my products. I was given promises and promises for 5 weeks when I just asked to go ahead and cancel the order and forget it and refund my money.
HydroPitcher 68oz – Glass Hydrogen Water Pitcher
Purchased item
HydroPitcher 68oz – Glass Hydrogen Water Pitcher
"Customer service was absolutely terrible and..."
Kelly D.Verified
Easy to order.
Free Unlimited Return for $1.85 Valid in US.
Purchased item
Free Unlimited Return for $1.85 Valid in US.
"Great flavor, refreshing and can definitely f..."
Nicole A.Verified
Never received this item. After emailing asking where this item is since it was not received. Then it's sold out. So the 32 oz was sent instead. A defective one was sent. Customer service takes daysss to reply with 0 resolution.
On-The-Go Starter Bundle
Purchased item
On-The-Go Starter Bundle
"This entire experience has been poor and will..."
Honcho H.Verified
Does a scam product
Free Unlimited Return for $1.85 Valid in US.
Purchased item
Free Unlimited Return for $1.85 Valid in US.
"This item doesn’t work! I’ve tried it for two..."
Shirley J.Verified
You are a scam. You have the worst customer service on the planet. You are all AI and trap people in an AI hole. I have been trying to return 2 bottles, one leaks, and you have been ignoring me for 2 months. ‘Jack’ was supposed to call me and didn’t. You are the worst company and should be out of business
HydroStanley 32oz – Premium Hydrogen Water Bottle
Purchased item
HydroStanley 32oz – Premium Hydrogen Water Bottle
"You are a scam. You have the worst customer s..."
Eric F.Verified
I want my money back
HydroPitcher 68oz – Glass Hydrogen Pitcher with Chlorine Removal
Purchased item
HydroPitcher 68oz – Glass Hydrogen Pitcher with Chlorine Removal
"What a shithole company"
Shantelle M.Verified
I emailed and no one responded
HydroStanley 32oz – Premium Hydrogen Water Bottle
Purchased item
HydroStanley 32oz – Premium Hydrogen Water Bottle
"I never received it and the pitcher doesn’t e..."
Roy C.Verified
Nice that Dr.Water emails me.
HydroPitcher 68oz – Glass Hydrogen Pitcher with Chlorine Removal
Purchased item
HydroPitcher 68oz – Glass Hydrogen Pitcher with Chlorine Removal
"It is a nice set up yet the water tastes like..."
Frank L.Verified
Not happy too much hype. It’s not properly sealed it should be sealed so it doesn’t escape.
HydroDaily 13oz – Everyday Hydrogen Wellness Bottle
Purchased item
HydroDaily 13oz – Everyday Hydrogen Wellness Bottle
"Not happy at all it’s not properly sealed the..."
Gary H.Verified
Dont do what they said they were going to do!!!!!!!!!!!!!
HydroDaily 13oz – Everyday Hydrogen Wellness Bottle
Purchased item
HydroDaily 13oz – Everyday Hydrogen Wellness Bottle
"It leaked all over my counter on my papers an..."
Steven R.Verified
No
HydroPitcher 68oz – Glass Hydrogen Pitcher with Chlorine Removal
Purchased item
HydroPitcher 68oz – Glass Hydrogen Pitcher with Chlorine Removal
"Seems really good. Most of all I like the siz..."
Rene R.Verified
No
Family Hydration Essentials
Purchased item
Family Hydration Essentials
"I have emailed your customer service email 3..."
Amber H.Verified
Customer service is garbage !!!
3 Years Extended Warranty for HydroUV
Purchased item
3 Years Extended Warranty for HydroUV
"I paid almost 100 for a cup for the box to co..."
Brad D.Verified
Shipped quickly.
HydroDaily 13oz – Everyday Hydrogen Wellness Bottle
Purchased item
HydroDaily 13oz – Everyday Hydrogen Wellness Bottle
"The first two days, you can see tiny little b..."
Rochelle A.Verified
Everything went smoothly great Customer Service
Hydro UV 14oz – Dual-Action Purification Hydrogen Bottle
Purchased item
Hydro UV 14oz – Dual-Action Purification Hydrogen Bottle
"The bottle is working great I’ve gifted one t..."
Thomas V.Verified
Great method of delivery for molecular hydrogen.
HydroStanley 32oz – Premium Hydrogen Water Bottle
Purchased item
HydroStanley 32oz – Premium Hydrogen Water Bottle
"Separating the drinking spout from the spout..."
Rita S.Verified
you have a very good customer support, they answer all my question satisfactory,
HydroPitcher 68oz – Glass Hydrogen Pitcher with Chlorine Removal
Purchased item
HydroPitcher 68oz – Glass Hydrogen Pitcher with Chlorine Removal
"The water is refreshing, and it taste good ,..."
Tina J.Verified
As mentioned, I did not receive all of my order and have gotten no response from customer service.
HydroDaily 13oz – Everyday Hydrogen Wellness Bottle
Purchased item
HydroDaily 13oz – Everyday Hydrogen Wellness Bottle
"I have had a horrible experience with your co..."
Margarita G.Verified
Man SO. MANY. EMAILS.
HydroStanley 32oz – Premium Hydrogen Water Bottle
Purchased item
HydroStanley 32oz – Premium Hydrogen Water Bottle
"Honestly I wish there was a more sturdy versi..."
Jennifer B.Verified
Paid for expedited, it was indeed NOT expedited. I would have rather saved the $$ and stuck to regular shipping
HydroDaily 13oz – Everyday Hydrogen Wellness Bottle
Purchased item
HydroDaily 13oz – Everyday Hydrogen Wellness Bottle
"I had surgery for cancer, the smell/taste is..."
Brian B.Verified
Unethical business practices and terrible responses from your customer support
On-The-Go Starter Bundle
Purchased item
On-The-Go Starter Bundle
"I canceled my order within 2 hours of making..."
Dan M.Verified
All AI when contact customer service. Supposed to call me last week still waiting
Family Hydration Essentials
Purchased item
Family Hydration Essentials
"Can’t seem to get the chemical taste out. Hav..."
Anthony C.Verified
Customer service, seemingly AI only, is a hassle and nightmare to navigate
Performance Max Bundle
Purchased item
Performance Max Bundle
"The screen stopped working within days of rec..."
Phil S.Verified
I still can’t get anyone to complete my return request.
HydroDaily 13oz – Everyday Hydrogen Wellness Bottle
Purchased item
HydroDaily 13oz – Everyday Hydrogen Wellness Bottle
"Not a fan… I’d like to give them the benefit..."
Patricia W.Verified
I got 3 picture no cup!
HydroPitcher 68oz – Glass Hydrogen Pitcher with Chlorine Removal
Purchased item
HydroPitcher 68oz – Glass Hydrogen Pitcher with Chlorine Removal
"This works it is pretty fast, so far I like i..."
Doreen A.Verified
eASY ORDER fAST dELIVERY
HydroPitcher 68oz – Glass Hydrogen Pitcher with Chlorine Removal
Purchased item
HydroPitcher 68oz – Glass Hydrogen Pitcher with Chlorine Removal
"mY WATER IS PURRRFECT NOW.. fULL OF ENERGY >>..."
Julie P.Verified
Very easy and package arrived quickly
HydroPitcher 68oz – Glass Hydrogen Pitcher with Chlorine Removal
Purchased item
HydroPitcher 68oz – Glass Hydrogen Pitcher with Chlorine Removal
"So far have not noticed a difference in energ..."
Andy R.Verified
Everything works well I'm enjoying my product fresh hydrogen hydrogen water
HydroStanley 32oz – Premium Hydrogen Water Bottle
Purchased item
HydroStanley 32oz – Premium Hydrogen Water Bottle
"Everything works well I'm enjoying my product"
Renee D.Verified
Items aren’t good quality. Leaks, charges poorly
On-The-Go Starter Bundle
Purchased item
On-The-Go Starter Bundle
"I’m noticing the bottles are leaking around w..."
Nadezhda K.Verified
No customer satisfaction guarantee. Bad communication. Very frustrating.
HydroDaily 13oz – Everyday Hydrogen Wellness Bottle
Purchased item
HydroDaily 13oz – Everyday Hydrogen Wellness Bottle
"I returned it so you have it now. I didn’t us..."
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