ExceptionalFire Reviews

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Customer photo review of Classic - Non-Combustible Concrete Mantel Shelves By Design Specialties - Clearance+3
Lauren W.
This mantle was everything I wanted for my fireplace! However, it has now been 8 months since we installed it. The fireplace only got used a handful of times between install (late December-February) and there is a crack developing. We do not put a ton of weight on it so the only thing I can think is the heat from the fireplace. It is in the center at the bottom front edge and is about 18” in length.
Classic - Non-Combustible Concrete Mantel Shelves By Design Specialties - Clearance
Mike
Really nice fireplace glass door. It is very heavy duty about 60lbs. Installed easily. Shipped and arrived quicker than they said it would. Arrived without any cracked glass or scratches.
Steel Fireplace Glass Door Masonry & Zero Clearance - Carolina
Janis G.
The door looks beautiful. There were a few minor challenges with installation, but we were able to do it without calling in a professional. A video would have been helpful. Ours is an overlap door and all of the videos from this company were for “inside” install. Customer service was also very helpful with my order concerning the screen.
Rainbow Fireplace Glass Doors | Custom Prefab Fit
Cliff H.
Love how it looks and functions. A little confusing on how to secure it, but after watching the video on how to bend the straps, I was able to make the included hardware work. I did have to buy a masonry drill bit and masonry anchors w/ screws. I should think y'all could come up with more universal anchoring methods. Nice product.
Cavestone Fireplace Glass Doors | Custom Masonry Fit
Bryan S.
Exactly what we were looking for. Color of actual mantel shelf matches the photos perfectly. Easy installation. Would highly recommend if you're in the market for a non-combustible mantel shelf.
Custom Metal Shelves: Non-Combustible, 25+ Finishes, Any Size
George B.
We ordered a glass door for our family room fireplace. We had been wanting one for some time, but it was going to be very expensive at a local store near us. When I found your website and got a quote, I was pleasantly surprised it was WAY more affordable. We saved about $2000 dollars and are positive it's at least or better quality then the local vendor. I would highly recommend Exceptional fire. The ordering process was easy - but you do have to measure carefully, our order only took 30 da...
Carolina - Masonry & Prefab Steel Fireplace Glass Doors
Steven K.
Very well constructed. I have the inside fit folding doors and it is really sturdy and any tweaks to the door are easy. I also have an outside fit folding doors. I like the outside fit too as it folds flat against the front of the fireplace, but the doors are not as “sturdy”. Still really nice though.
Stiletto - Masonry & Prefab Fireplace Glass Doors
Naser H.
Posted my review on Google, you guys did excellent with purchase proces and quality product. Keep up the great work, not many companies are left that provide excellent customer service and quality products. Thanks again!
Size:
Mike L.
Perfect fit from the dimensions I submitted. The doors look great. The factory instructions were poor at best. They say to drill the holes 2 to 4 inches from the front. In reality, 2 inches is way too close and does not allow for any adjustment. Ignore the directions and drill the mounting bracket holes at least 3 to 4 inches from the front of the door to allow for frame fit adjustment. Also, the door leveling adjustment instructions are also poor. I finally figured out how to carefully adjust t...
Stiletto - Masonry & Prefab Fireplace Glass Doors
Customer photo review of Steel Fireplace Glass Door Masonry & Zero Clearance - Carolina
Teresa
Luke was really helpful with customizing my doors, Thank You. We love this new fireplace face. It’s lovely and updated our living room from 1978 to 2020.
Steel Fireplace Glass Door Masonry & Zero Clearance - Carolina
Customer photo review of Aluminum Fireplace Glass Doors Masonry & Zero Clearance - Brookfield
M. S.
The glass door is very modern and nice with a appealing finish and features. I recommend it for the quality and relatively low price.
Aluminum Fireplace Glass Doors Masonry & Zero Clearance - Brookfield
Marcie L.
LOVE ! LOVE !! LOVE !!! Just waiting to take/send photo to tell you (everyone) how New mantle changed look of room for the better - + faster delivery than expected ! Thank You - Photo or video Monday
Custom Metal Floating Mantel Shelf | 25+ Finishes
David J.
The whole process was very easy from start to finish! The Fireplace insert is very well made and of high quality. It was shipped with plenty of packing material and cardboard to prevent any damage in shipping. I am very happy with Fireplace insert.
Bar Iron - Arch Masonry Steel Fireplace Glass Doors
Paul B.
We ordered three samples of the various shades of black because it was difficult to distinguish between them based on the online photos. We felt that we knew which one we wanted, but wanted to make sure by seeing the colors in person. The samples confirmed our suspicion.
Fully Customizable Floating Metal Shelves Non Combustible Any Size Available In 25+ Finishes
Gail R.
The insert was received with everything included. And was in stalled right away. Just waiting for the weather to change . The weather will be cold enough this weekend so will fire up soon.
Ardmore Flat Black Masonry Fireplace Door | Durable Design
Becky O.
Originally we received the wrong color mantel. I contacted the company and they immediately sent the correct one. I was very impressed with how easy it was to contact the company and have the problem corrected. Shipping was also quick. I believe both mantels took about eight days after the were ordered to be delivered to a rural town in Nebraska.
Farmhouse Rustic Concrete Mantel Shelf – Non-Combustible Fireplace Mantel in Maduro Finish by Lexington Hearth
Mary B.
Our new screen fits perfectly on our difficult to fit, large, old fireplace. The workmanship is perfect. Shipping crate ensured its safe arrival. Can’t say enough about how pleased we are!
Free Standing Fireplace Screen Handmade to Fit Your Fireplace - Carolina
Edith G.
I just received my fireplace doors a couple days ago. They haven't been installed yet, but appear well made and exactly what I ordered. I'm anxious to get them installed to see how they work and keep the cold out when not using my gas fireplace.
Piccolo - Masonry Fireplace Glass Doors
Customer photo review of Steel Fireplace Glass Door Masonry & Zero Clearance - Carolina
Rob
Beautiful inner screen doors with glass doors on the exterior. Well made, heavy and quality materials used. It came well packaged with zero damage. Love it!!
Steel Fireplace Glass Door Masonry & Zero Clearance - Carolina
Customer photo review of Steel Fireplace Glass Door Masonry & Zero Clearance - Carolina
Garth
We did a full remodel of our fireplace, the contractor installed the screen and there were no issues. The screen itself is fabulous.
Steel Fireplace Glass Door Masonry & Zero Clearance - Carolina
Customer photo review of Aluminum Fireplace Glass Door Masonry - Savannah
Cj
This fire place door is awesome! I put it together by myself and it looks great. I would recommend it!
Aluminum Fireplace Glass Door Masonry - Savannah
John C.
Really like the mantle! It is very solid and was delivered within a reasonable amount of time. The finish is excellent. Mine is 55" and heavy. When you order a metal mantle be ready for the weight. Mine is probably 50 lbs. Not sure the screws they sent with it will work. I plan on getting some small lag bolts. Also - the tracking info I received from Exceptional Fire lagged the actual deliver by a couple days. Not sure they are coordinated with the actual mantle manufacturer well enough. In a...
Custom Metal Floating Mantel Shelf: Non-Combustible, 25+ Finishes, Any Size
Customer photo review of Original Moderne Masonry Steel Fireplace Glass Door - Custom
Tina B.
My experience was awesome!!! Called, spoke with someone knowledgeable that helped me pick the options I needed. He gave me a ship date, the screen showed up. Recommend these guys!
Original Moderne Masonry Steel Fireplace Glass Door - Custom
Customer photo review of Monterey - Standard Glass Doors Designed for All Prefabricated Fireplaces by Stoll Industries+1
James C.
The surround is beautiful, high quality, fits perfectly. Highly recommend this company.
Monterey - Standard Glass Doors Designed for All Prefabricated Fireplaces by Stoll Industries
Alan A.
This time the doors fit perfectly. The construction was very well done. I am very pleased with the doors. The only thing I would suggest is installing the screens at the factory. Alan Agee
Piccolo - Masonry Fireplace Glass Doors
Customer photo review of Custom Metal Floating Mantel Shelf: Non-Combustible, 25+ Finishes, Any Size
Sean M.
Great mantle, wonderful service and fast delivery. Great solution if you need a metal mantle. Install was easy.
Custom Metal Floating Mantel Shelf: Non-Combustible, 25+ Finishes, Any Size
Customer photo review of Ardmore Flat Black Masonry Fireplace Door | Sleek & Modern Fireplace Doors | Standard Sizes | Durable Steel Frame - Clearance Sale
Glenn W.
We couldn’t love this fireplace screen more! It’s the perfect modern touch to complement the surrounding porcelain tile.
Ardmore Flat Black Masonry Fireplace Door | Sleek & Modern Fireplace Doors | Standard Sizes | Durable Steel Frame - Clearance Sale
Customer video review of Ardmore Flat Black Masonry Fireplace Door | Durable Design
Tracey N.
Good quality, fairly easy installation. Will be ordering another one for this two sided fireplace.
Ardmore Flat Black Masonry Fireplace Door | Durable Design
Customer photo review of Ardmore Flat Black Masonry Fireplace Door | Durable Design
Maria V.
Perfect fit!
Ardmore Flat Black Masonry Fireplace Door | Durable Design
Customer photo review of Fully Customizable Floating Shelves Transitional Wood+Metal in 25+ Finishes and Any Size
Mark W.
Precisely what I had hoped for. Blocks the fireplace heat perfectly. Being able to customize my order was key.
Fully Customizable Floating Shelves Transitional Wood+Metal in 25+ Finishes and Any Size
Customer photo review of Brookfield - Masonry & Prefab Fireplace Glass Doors
Ron P.
Easy to order, delivered on time, easy to install, looks great.
Brookfield - Masonry & Prefab Fireplace Glass Doors
Customer photo review of Stiletto Masonry & Prefab Fireplace Glass Doors | Custom Made
Phil L.
Easy install.
Stiletto Masonry & Prefab Fireplace Glass Doors | Custom Made
Customer photo review of Stiletto Masonry & Prefab Fireplace Glass Doors | Custom Made
Phil L.
Install was easy. Quality product!
Stiletto Masonry & Prefab Fireplace Glass Doors | Custom Made
Customer photo review of Ardmore Flat Black Masonry Fireplace Door | Standard
Bruce W.
Easy install and looks great.
Ardmore Flat Black Masonry Fireplace Door | Standard
Customer photo review of COLOR:
Dennis N.
Sample were quality and colors that could work for our new mantel.
COLOR:
Customer photo review of Reflection Flat Black Masonry Fireplace Door
Lyndia L.
Great fireplace doors! We think it goes great with this fireplace.
Reflection Flat Black Masonry Fireplace Door
Customer photo review of Rainbow Fireplace Glass Doors | Custom Prefab Fit
Paul K.
Exactly as described and a perfect fit. The cover was packaged well and delivered quickly without damage
Rainbow Fireplace Glass Doors | Custom Prefab Fit
Customer photo review of Fireplace Screen with Operable Doors Custom Size 21 Finishes - Carolina
Vladimir P.
A perfect fit and looks great! Thanks
Fireplace Screen with Operable Doors Custom Size 21 Finishes - Carolina
Customer photo review of Ardmore Flat Black Masonry Fireplace Door | Durable Design
Amy T.
Beautiful fireplace with easy installation. Very quick shipping!
Ardmore Flat Black Masonry Fireplace Door | Durable Design
Customer photo review of Rainbow Fireplace Glass Doors - Prefab / Zero Clearance | Custom Size | Inside Fit
Bob G.
Perfect fit and looks great. High quality too. Would recommend for sure.
Rainbow Fireplace Glass Doors - Prefab / Zero Clearance | Custom Size | Inside Fit
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