Christine D.
It was a very pleasant experience working with Exceptional Fire. A human being actually answered the phone when I called with questions about measuring. The doors arrived in a timely manner, fit perfectly and were easy to install.
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Brookfield - Masonry & Prefab Fireplace Glass Doors
Dean M.
I am very happy with our purchase. I was somewhat nervous since our fireplace opening was so large. Once it arrived it fit perfect and looks great. It looked so nice I ordered another set of doors for the other side of the fireplace.
ForgeLine - Masonry & Prefab Fireplace Doors
Sarah M.
The lead time was about 3 weeks, which is not bad at all. The quality is exactly as advertised — solid and well-made.
Carolina Steel Fireplace Glass Door | Masonry & Zero Clearance
Michael N.
Great service. Needed the product within 3 days and they took the time to expedite the product so we could have it installed in the time needed. Can't believe the service that was given to us. Mahalo
Modern - Non-Combustible Concrete Mantel Shelves By Design Specialties
Harold P.
Just unwrapped the shelf. If your packaging procedure is any indication of the quality of the shelf, we will be very happy. Hope to have it installed soon but very satisfied with the looks of the shelf.
Cliff Pierce
Custom Steel Mantel 50" W x 2" H x 6" D Matte Black
Mike K.
Quality is impeccable and very top notch! Installation is Very Simple and yet it’s not explained or shown well on the website. If customers knew that after the installation of the support bracket > you simply pair the bracket to the front cover (without the need for fasteners) it would all be understood and sales would increase!
Custom Metal Shelves: Non-Combustible, 25+ Finishes, Any Size
Amy R.
We were under a time crunch with needing to find a non-combustible mantle for our fireplace. I set up a time to talk with a rep and he was so helpful. He answered various questions I had and also sent me pictures and videos of a few of the options we were interested in seeing because we didn’t have time to wait for samples to be delivered. We ended up purchasing a steel mantle with the burnished copper finish and we absolutely love it. The only issue we had was the drill bit that was included ...
Custom Metal Floating Mantel Shelf | 25+ Finishes
Kenneth G.
Unbelievably real-looking!
Lightweight yet strong, easy to mount—just downright beautiful.
And thank you for the really quick delivery—we ordered it on the 4th of July, and it was delivered just 5 days later, even though 2 of those days were Sat and Sun !! Great service.
Classic - Non-Combustible Concrete Mantel Shelves By Design Specialties - Clearance
Heidee T.
Absolutely beautiful. Thank you. A+ experience start to finish.
I highly recommend this company. The customer service, technical team, follow ups, shipping the way it was packed and delivery was all first class.
Free Standing Fireplace Screen Handmade to Fit Your Fireplace - Carolina
Charles C.
Easy for a DIY installation. The hardware is included, so just fasten the back plate to a stud and slide the mantel shelf onto the back plate. Easy-squeezie. The shelf itself is very elegant. The hardware includes a drill-bit for drilling holes through the metal back-plate. Forget it and get your own 3/16th metal drill bit. The included one would not drill through the metal!
Custom Metal Shelves: Non-Combustible, 25+ Finishes, Any Size
Rebecca D.
We love our free standing Carolina fireplace screen in matte black. We just remodeled to modern farmhouse and have an extra wide fireplace - so the only option was custom. It was super easy to order and easy to put together. The shipping time was a little long - so allow for that. it is good quality and looks great - and keeps our cat out. The great thing is there are removable feet in the back that are adjustable or removable and that worked great for us because of the structure of the fi...
Free Standing Fireplace Screen Handmade to Fit Your Fireplace - Carolina
Cynthia T.
The custom sizing solved our problem in searching for a noncombustible mantle and the simple black steel design works perfectly in our new mid-century modern house! We’re glad to have found your company!
Non-Combustible Metal Fireplace Mantel | Custom Floating Shelf
Douglas P.
The fit of my door was perfect. The delivery was perfect. We love the fireplace door. I was just happy to not have to go through a sales team and it worked out great!
Wheatland - Custom Masonry Fireplace Glass Doors by Stoll Industries
Nicholas B.
The mantel was exactly what I needed! Daniel was a huge help and helped me get it on the tight deadline we had. The mantel showed up in perfect condition amd installed super easy!
Modern - Non-Combustible Concrete Mantel Shelves By Design Specialties - Clearance
Stuart A.
Love what we received. Packaging was great. Unfortunatley, we had a death in the family so I have not been able to mout to the wall yet. I will let you know when comleted.
Non-Combustible Concrete Mantel Shelves by LeeT TimberX 12 Finishes Available
Colleen K.
These fireplace doors look great, and Exceptional Fire was so helpful. I sent them photos and measurements of the rough opening and they helped me select the right size. It looks perfect!
Ardmore Flat Black Masonry Fireplace Door | Durable Design
Elyssa K.
This item looks even better in person than the pictures show on the website, and was delivered much faster than expected!!! Would definitely recommend this company to others in need of fireplace renovations!!
Banded - Non-Combustible Concrete Mantel Shelves By Design Specialties
Bruce R.
It took several months for the fireplace screen to arrive, but it fits great and looks even better. The materials of construction appear to be high quality and the fit and finish are great. My fireplace screen was a challenging manufacture because it was fit to an arched fireplace opening. However, it looks great, works perfectly, and have no reservations with the purchase.
Legend Plain Arch - Masonry Steel Fireplace Glass Doors
Evan B.
Overall a good quality product. My only negative is the doors don’t both close properly. They were taped in shipping to make sure they didn’t break. However the tape hid the fact one of the doors doesn’t close flush with the other door.
Ardmore Flat Black Masonry Fireplace Door | Durable Design
David C.
100% completely satisfied. From unpackaging to the completion of the installation. Easy to do and with the assistance of the video on the YouTube link, I was extra confident on how the installation should go. The quality and overall look of the fireplace cover was even better looking and quality made better than expected.
Ardmore Flat Black Masonry Fireplace Door | Durable Design
Sharon M.
The screen is beautiful and fits perfectly. We are very pleased with the screen. We replaced an old brass screen with a flat black one and it really enhances our living room.
Piccolo - Masonry Fireplace Glass Doors
N.
This is a fantastic addition to our old masonry fireplace. We had smoke issues before which after some research seemed to point to lack-of-airflow-control with a big opening. So smoke would just leave into the room. Now, with the doors, the airflow is a higher velocity from the gap and vent at the bottom (the old fireplace workmanship is not the aligned so we have a small gap). We can now see the smoke spinning around behind the glass and then up the chimney.
Problem solved! Or at least massiv...
Reflection - Custom Masonry Fireplace Glass Doors
Lori M.
Beautiful, high quality, proportionately pleasing (I was worried the handles would be too prominent but they are elegant.) Like that you can position the feet wherever you would like. Took a long time to get but worth the wait.
Frameless Clear Glass Fireplace Screen with Feet, Options
Jerome D.
The order process was painless, very easy. The mantel came ahead of schedule and it looks great. We have not installed yet, as we are continuing our construction. But from what we can tell, this will fit in very well with our new media wall with the gas fireplace. Thank you very, very much.
Standard Non-Combustible Steel Mantel Shelves | 12 Finishes
Paul O.
Bought 2 screens 1 for small bedroom very victorian with custom last name letter and one huge living room screen also custom made because of its size. Both products were a hit with my wife who loves to have a fire going all the time. Great quality and delivery!
Fireplace Screen with Operable Doors Custom Size 21 Finishes - Legend
Erika S.
I had a custom fireplace and needed a custom screen. The entire experience was easy, quick and better than I could have hoped. The screen is perfect, strong and fits my curved custom fireplace perfectly. Thank you!!
Custom Steel Arch Free Standing Fireplace Screen - Carolina
Liel B.
Daniel and the team were great. The products were beautiful and the service was amazing. Did the a great job with installing everything and Daniel was always available to any questions we had.
Brookfield - Masonry & Prefab Fireplace Glass Doors
Mary M.
Very glad I chose Exceptional Fire. Quality packing, user-friendly directions (with pictures--Yay!), and the mantle is perfect! I never write reviews, but this business deserves YOUR business. You won't be disappointed. Thanks, Exceptional Fire!!
Fully Customizable Floating Metal Shelves Non Combustible Any Size Available In 25+ Finishes
Alan K.
Looks great, was easy to install. Packaging was difficult to open. The only area open was wrapped in heavy plastic wrap. Guess how you open that? With a sharp blade, upon what you will find out the front of the he mantle is under it, so big scratch all the way down the front, would suggest better packing.
Custom Metal Shelves: Non-Combustible, 25+ Finishes, Any Size
Don B.
ExceptionalFire was great to work with. Answered all my questions and was very helpful. They were able to get it to me in lest time than I had expected. Very pleased with the product and service.
Thanks,
Don
Banded - Non-Combustible Concrete Mantel Shelves By Design Specialties - Clearance
Summer T.
The beam is exactly what we were looking for and the price was great. Fast shipping. The best part of the experience was Bea. She went above and beyond. Amazing customer service. I would shop here again based solely on my experience with Bea.
Classic - Non-Combustible Concrete Mantel Shelves By Design Specialties - Clearance
Lori L.
Ordering was easy, our estimated ship date was 7/12 we did not receive until 7/26, it was not packed well and the corners were scratched and there is a scratch on the face. I did contact the company and they are supposed to be sending touch-up paint. Would have appreciated something off.
Custom Width Steel Mantel Shelves, Non-Combustible, Magnetic Add-ons by Design Specialties
Milton C.
I would have given a five star rating except the long metal face piece on the left side of the front of doors is too long and bowed out. I haven't figured out how to fix it. Don't think I can fix it.
Colt Flat Black Masonry Glass Fireplace Door | Standard Sizes
Tom K.
I am vey happy with my fireplace replacement doors. The customer service was excellent as Daniel made certain I got exactly what I wanted. They are custom made, beautiful and very high quality. My room feels like it has a brand-new complete makeover.
Reflection Flat Black Masonry Fireplace Door
Tyler C.
Our screen is high quality and fits the space perfectly. We had to have a custom size because of the shape of our firebox. Customer service was quick to respond when there was an item missing from our package as well.
Free Standing Fireplace Screen Handmade to Fit Your Fireplace - Carolina
Catherine M.
My only issue was that there was a stray wire wrapped around one 9f the built in screws that I am not able to clip off. It makes the leg a little wobbly as I am not able to attach it fully/as tight as I should.
The screen itself is beautiful and exactly as described.
Free Standing Fireplace Screen Handmade to Fit | Carolina
Brian M.
We didn't order sample but the color we chose was true to what we saw on the screen. I have yet to install it but it looks like a quick installation with the 2 piece construction. Well made
Custom Metal Shelves: Non-Combustible, 25+ Finishes, Any Size
+2John W.
After a misstep ordering incompatible doors on Amazon, we found a custom option at a reasonable price. The doors arrived in just three weeks. Highly Recommend
Cabot - Steel Masonry Fireplace Glass Doors
Diana S.
I like the weight of the Antique Black and I wonder if that is any indication of the finished product?
I like most of the samples except the Vintage Vein...not us!
Charcoal is the color we plan to order very soon.
Also appreciate the credit offer for the sample costs.
Thank you.
Custom Metal Floating Mantel Shelf | 25+ Finishes
Brian B.
Very pleased with the fireplace screen. Solid design and feel. Looks great when in use or not in use. Smoked windows work great when not in use - you can't see inside the fireplace which makes for a very clean look.
Ardmore Flat Black Masonry Fireplace Door | Durable Design
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