I would NEVER do business with Exceptional Fire again!! First insert arrived with a TON of damage. The replacement arrived and still has scratches on some of the black parts. One of the most frustrating parts though, the lead anchors. They are a JOKE!!! Every one of them would just spin in the holes. And yes, the holes were drilled the correct size. At this point, still trying to figure out what to do to get it installed!!!!