Stayed at a resort recently and LOVED the pillows. I asked what brand it was and went online to get the firmest available. Pillow is ok, just not as firm as you would think a medium would be. It compresses almost all the way down to the mattress when you lay your head on it. (1” off the bed and yes I measured it. Making it the same thickness as a folded towel) that is what I would have thought would have been soft, not medium. I put two pillows together and it seems to be ok. Gets a 4/10