Phoenix Down Shop Reviews - 216 Reviews | phoenixdownoutlet.com

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Customer photo review of Down Bed Pillow - Soft
Benjamin P.Verified
I absolutely love my Phoenix down pillow, after I stayed at one of your Hotel suites in Albany Oregon I had to have one and when I got home from vacation I immediately looked online and ordered one for my everyday use and I sleep comfortably every night:)
Down Bed Pillow - Soft
Customer photo review of Down Bed Pillow - Soft
Marissa A.Verified
I visited an all-inclusive resort down in Key Largo and the pillows that they use were the most comfortable and luxurious pillows I’ve ever laid my head on. I took pictures of the tags on the pillows the source them back to this company. They are high-quality and keep their shape when fluffed regularly. Your head will literally melt into them. I will be a forever customer ♾️
Down Bed Pillow - Soft
Customer photo review of Down Bed Pillow - Medium
Joseph M.Verified
I like the pillows but o have recently found another brand that is equally comfortable but 20% cheaper. So I’ll likely shop there now
Down Bed Pillow - Medium
Kristy L.Verified
After years of searching for the perfect pillow for my son, we finally found it here. Pricey but worth every penny. My son claims he’s slept better every night since he got his new pillow. Will be buying more.
Down Bed Pillow - Soft
Phyllis A.Verified
People can be very particular about their pillows. I have both the soft and medium firm pillows and I can honestly say that I have had my best sleeps with them. And I love my light weight duvet as well!
Down Bed Pillow - Medium
Samantha C.Verified
I slept on one of these pillows years ago and have remembered it since. I’m so glad I splurged and finally bought a couple for myself. I love them ❤️
Down Bed Pillow - Medium
Audrey H.Verified
This pillow is exactly what I've been looking for - super soft and fluffy (not flat)! I paired it with the pillow cover and together they are perfect. Now my husband wants one!! Thank you Phoenix Down!
Down Bed Pillow - Soft
Lisa W.Verified
I initially ordered a firm king size and found it to be too firm, believe it or not. The quality was so good that I decided to order another one but in medium firmness. I hit the jackpot. I will purchase more. I gave the firm one to my husband. Maybe he can break it in.
Down Bed Pillow - Medium
Jacqueline G.Verified
I first experience this wonderful pillow during my stay at the Laura Hotel in Houston. They are the best down pillow I have slept on. I recommend this pillow and have purchased it again for our other bedrooms.
Down Bed Pillow - Soft
Daniel J.Verified
The firm pillow feels "meaty" but supple, adjusting to whatever position I need it to be in. I can make it plump, or I can make it thinner as needed for different sleeping positions. Well done!
Down Bed Pillow - Firm
Chris P.Verified
This is my 4th pillow, they are the best. I first discovered them while staying at Congress Hall in Cape May, New Jersey. Two Queen, One King and One Standards Excellent quality and price.
Down Bed Pillow - Soft
Chaochia C.Verified
The pillow is the BEST I ever had! My husband has your firm model and I have the medium one. He suggests that if you can have a model that is between firm and medium ( the height of firm but the softness of medium), it will be awesome!
Down Bed Pillow - Medium
Gail C.Verified
I was using a down pillow I had had since I was 20 and I am now 86. I have bought many replacement pillows over the years but couldn't stand any of them. This pillow is perfect. I love it !! thank You!!!
Down Bed Pillow - Soft
Randy B.Verified
I am super happy with my Phoenix pillow. So happy, I bought another one. I am a buyer with specific questions that are not always answerable on a web site. The staff at Phoenix down were fabulous. They were able to answer all my questions and directed me to the perfect pillow(s)!!!! Thank you. Randy B.
Down Bed Pillow - Soft
Pamela B.Verified
The pillows are a consistent density and not at all lumpy. I’ve read your instructions as to shaking them at each end and that seems to keep them fluffed up.
Down Bed Pillow - Medium
William P.Verified
I discovered these pillows when we stayed at the Grand Helios at Epic Universe. They honestly are the best pillows I had ever laid on. When I found out the brand I immediately bought some.
Down Bed Pillow - Soft
Lesley P.Verified
We first experienced these pillows a few years ago at The Carlyle Hotel in NYC. We stayed there again in June 2025. We asked the concierge what pillows they used and he gave us the Phoenix Down info. They are the EXACT pillows at The Carlyle and we couldn’t be happier! Please let me know when you get the mattress pad back in stock!
Down Bed Pillow - Medium
Rosemary T.Verified
Phoenix down pillows are my go to gifts for family! After a weekend away, my husband said he had one of the best sleeps of his life and gave credit to the pillows. When we returned home, I called the hotel and asked if they would check where they buy their pillows from. The receptionist was kind enough to check and told me Phoenix Down Co in NJ. Needless to say, my husband had a wonderful Fathers Day gift that year! Since then I’ve given pillows to my sons and mother, along with myself! These pi...
Down Bed Pillow - Soft
John S.Verified
Fast shipping, as described. Very comfy. Was looking for a fat down pillow that you sink into and this was it! Recommend if you want a fat, sink into, down pillow.
Down Bed Pillow - Medium
Virginia G.Verified
I found these pillows at Universal Studios in a hotel and fell in love. I loved down but I am allergic so I had to use foam for many years. Not any more!!! Great pillows. I now own 5 in various sizes.
Down Bed Pillow - Soft
Wendy B.Verified
Love this down comforter! It’s heavy and warm , and I probably could have gotten away with the light weight one, but i love it. They really should be charging more!
Down Comforter - Medium Weight
Roseanne C.Verified
I used these pillow while staying at Universal Orlando. I am so happy to have found them. This was the best purchase ever and so worth it! I have never slept better!
Down Bed Pillow - Medium
Rosemary T.Verified
Phoenix down pillows are my go to gifts for family! After a weekend away, my husband said he had one of the best sleeps of his life and gave credit to the pillows. When we returned home, I called the hotel and asked if they would check where they buy their pillows from. The receptionist was kind enough to check and told me Phoenix Down Co in NJ. Needless to say, my husband had a wonderful Fathers Day gift that year! Since then I’ve given pillows to my sons and mother, along with myself! These pi...
Down Bed Pillow - Medium
Chris P.Verified
This is my third pillow from Phoenix. I first discovered them when I stayed at Congress Hall in Cape May, NJ several years ago. I own 3 different sizes and different thickness. They are all perfect. Best pillows I’ve ever owned, worth every penny!
Down Bed Pillow - Firm
Laura C.Verified
These pillows are my absolute favorite! My mother purchased one for me years ago, and when my husband and I finally purchased a house, I knew I had to get our pillows from Phoenix Down. I’m super picky about my pillows and these are the best! They are unlike any other pillow and I am so pleased with them!
Down Bed Pillow - Soft
Linda K.Verified
Love the Down Blanket. So Glad that I found this company again. I purchased one of your down blankets from Fortunoff roughly 20 years ago and I'm still using it. I needed a new one for my guess room and this is perfect.
Down Blanket
Annie G.Verified
Thrilled with this beautiful down throw… looks amazing and feels even better than it looks… cozy and luxurious. Way WAY nicer than the I expected… it’s an absolute delight in the middle of a tough winter. Couldn’t be happier with it.
Down Throw - Bone/Taupe
Patrick L.Verified
Cover was a perfect fit, used it to put my down pillow in, which I purchased from Phoenix many years ago. The fabric is soft and the zipper / stitching are well done. Always have good products from them
Zip Pillow Cover
Angel D.Verified
As a back sleeper with a flat upper back and neck a good down pillow with just enough support but not reversing my neck position is important. From night one I feel support and comfort in my new pillow. The pillow is a star but the price point makes it a gold star! Love it!
Down Bed Pillow - Soft
Virginia G.Verified
I love these pillows. Found them at Universal in a hotel. This is my second pillow. I used to use down but was allergic to it and had to get something else. I am grateful these are hypoallergenic.
Down Bed Pillow - Medium
Robert F.Verified
Liked these pillows when I slept in a hotel, saw the tag and ordered one. I will probably order a second one that is medium. Good pillows are so important to s restful sleep and so hard to find.
Down Bed Pillow - Soft
Karleen A.Verified
This is my second time purchasing these pillows and I have not been disappointed. They are firm but comfortable and the pillow covers that are included are sturdy and hold up well after years of use. I now use my old pillow covers on my guest pillows because they have held up that well.
Down Bed Pillow - Medium
Alan R.Verified
I bought this for my wife after she used one at a hotel. She said she hasn’t slept so good in a long time. I got her a medium firmness and it’s just right. She calls it her cloud pillow. I finally got her a great anniversary present.
Down Bed Pillow - Medium
Sasha R.Verified
Really comfortable down pillow. I would have liked it a tiny bit more firm, but it's fine enough as is. It keeps it shape around your neck and head without going completely flat like a lot of down pillows do.
Down Bed Pillow - Medium
Eva F.Verified
I've been struggling to find a comfortable pillow for years. After staying at a very nice hotel with great pillows, I later found that they get their pillows from Phoenix Down Shop. I was very happy to be able to order pillows directly. I ordered medium initially then later ordered soft as well - both are great.
Down Bed Pillow - Medium
Larry N.Verified
My wife's mother gave her one when we bought our house. She loves it. We recently bought a travel trailer. I got her another one for valentines day to keep in the trailer. She was thrilled. If she is going to sleep with something, I'm glad it is one of your pillows! Thanks Larry
Down Bed Pillow - Soft
Karen B.Verified
We love Phoenix Down and were heartbroken when they closed the store in Wayne, NJ. We are happy to shop on line but do miss the personal advice we got in person. We love the new pillows! They are the same high quality as everything else we have gotten from Phoenix Down!
Down Bed Pillow - Firm
Kimberly L.Verified
My husband has snored for 20 years. We experienced these pillows at a hotel and he didn’t snore for 3 nights in a row. I came home and found out who made the pillows and bought two for home. Who would know a pillow could change lives?! 🥳
Down Bed Pillow - Soft
Andrew F.Verified
We experienced it for the first time at the Peninsula hotel in New York and we just had to have it! We called the hotel to see where they purchase the comforter and now we have our own!
Down Comforter - Medium Weight
Maura K.Verified
Pillows were soft but still offer good support, and the price was very fair for being all down pillows! I would buy again when I need more pillows!
Down Bed Pillow - Soft
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