CR Fence & Rail Reviews

CR Fence & Rail ReviewsSee store reviews

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Russell N.Verified
I love my new handrails. They were very easy to assemble and even though I had them installed by a professional "Handyman" the installation on cement steps was done within the estimated, time to install, limit of 1 hour per assembly. Reasonable insurance against a fall and a possible broken hip.
Stair Handrail Kit
Tom F.Verified
I originally ordered the wrong size rail kit. My bad! I contacted customer support to ask if I could cut the rails down…their opinion. They ended up sending me a smaller (proper) size rail kit. They were tremendous! Customer support is TOP TIER!!!! I recommend them highly! 🙏🏻
Stair Handrail Kit
Dennis H.Verified
Every thing I expected and more. I butchered a few concrete bolts( my fault) and requested a few more through customer service, expecting to pay, and a pkg of 8 was shipped to me within 2 days for free. Great service…… in a fan!
Parts- Wedge Anchor (for Concrete & Bricks)
Scott P.Verified
Looked at a lot of different options for railings including some DIY galvanized pipe. This was by far the best and easiest option for the price. Loved how everything was included and went together easily. Hardest part was drilling into the cement stairs, hammer drill or hex bit would've helped here. Otherwise, solid product. I no longer have to worry about my wife on the stairs knowing she has something solid to hold onto. Thanks for a great product.
Stair Handrail Kit
Rich A.Verified
called your 800 number when I found a problem with the rail cover , you texed back right away with a solution ,and sent me a new part in short order . great service ! thank you
Parts - Brackets
Customer photo review of Top Rail End Caps (Oval)
Thomas L.Verified
The rail end caps are made of light weight plastic. They fit the rails tightly and wil most likly keep out water even in a heavy rain. I would have preferred a little thicker plastic but have no good reason for the preference. They fit well and they work. CR Handrail customer service provides the type of customer service that has been very lacking in the past several years. CR Handrail customer service is responsive, personable, and a pleasure to work with.
Top Rail End Caps (Oval)
Jack J.Verified
I am very impressed by the quality of the components, the clear instructions, and the inclusion of so many useful tools. This is a well-designed, solid product and very good value for the money.
Indoor/Outdoor Handrail Kit for Stairs
Patricia R.Verified
Quality in the small things, quality in the big things! This is how this railing is even better than I anticipated! Extremely strong, multiple layers of weather-proofing for hard winters, a design that works with any type of step, reports of great service from the company -- these are the reasons I bought these railings. All of these reports proved to be spot-on. Add to that high-quality hardware needed to get it set up, outstanding directions in writing and in video, easy to put together, and...
Indoor/Outdoor Handrail Kit for Stairs
John O.Verified
Had an issue with several of my posts freezing and swelling over the winter. CR Fence and Rails did a wonderful job honoring the warranty claim and shipping replacements. Truly a customer lead company.
Top Mount Plain Posts
Diane F.Verified
The two handrail kits I ordered arrived in a timely fashion and contained everything we needed to assemble and install them...down to a mini level! I couldn't be happier and will recommend this company anytime. Happy customer here!!
Stair Handrail Kit
Aaron J.Verified
This company has the best instructions, tools, and customer support I have ever seen. They even send a multi functional pencil with measurements to let you know how deep to drill holes if needed. Very impressed with their customer service as well!
Rectangle Top Rail Connector
David A.Verified
I was short some pieces in the original shipment but Joy immediately took care of it and sent replacement parts. Outstanding response. I have not assembled the rail yet due to the cold weather.
Stair Handrail Kit
Ron S.Verified
I was actually missing these post covers from my original order, but they were very responsive and quickly sent them out to me in order for me to finish my project. I was disappointed they were missing but customer service was great taking care of the situation.
Parts- 4x Post Covers
Shane L.Verified
It is a great product that is well-made and very easy to do on your own. I am very experienced with this sort of stuff so I will leave feedback on two things. The concrete drillbit that is sent to be used for the anchors is the incorrect size. It needs to be sized up to a 5/16. Using the one that comes with the railing is too small to allow the anchors to expand and it will Cause your threaded bolts to band during installation. Even if you use two nuts and two washers to protect the top and st...
Stair Handrail Kit
Madelin C.Verified
Good company ! The carton arrived with all parts and tools to install the hand rail. This is my second purchase of this style hand rail. Installation directions are clear and all parts plus tools are included. C R will be my first choice when I look for other similar kinds of products . It is refreshing to deal with this company . They have trained people on their phone staff. Can you imagine ? Thank you very much.
Stair Handrail Kit
Jeffrey S.Verified
Ordered these hand rails after requesting a quote. I was provided outstanding support through the whole process of ordering and installation. The rails are sturdy and everything you need to install is provided! I was shocked when I saw a cement bit was provided! I highly recommend these rails and also this company. I haven't had customer service like this I a very long time! I love the handrails!
Stair Handrail Kit
Roberto D.Verified
I bought to do it myself and the rails came with everything and more than usually expected (bits, level, pencils, marking for hole's depth etc.), everything worked pretty well and looked very nice. I bought one connector that I didn't use, so I email that I needed to return it, the prompt response and the way they immediately took care and refunded my purchase was amazing! This company was totally above the average services we see in the market. It would be great if more companies had this cultu...
Rectangle Top Rail Connector
Robert S.Verified
Very well made and easy to assemble. The concrete anchor bolts are a little to long as drilling into concrete is not a easy task. I drilled as far as I could go and added my own bolts in various lengths. Overall I'm very happy with the rail.
Stair Handrail Kit
Guest C.Verified
The customer service is second to none! 1 text and we’re set with parts that were left off the order. The parts arrived in 4 days. Excellent service and a high quality product. I would recommend this company and products to anyone!
Parts- Brackets Screws
Customer photo review of Parts- Diamond Core Drill Bit
Neal B.Verified
The CR handrails are great, simple and straight forward to put together and the anchoring is strong and sturdy. I bought 2 and then my neighbors bought some.
Parts- Diamond Core Drill Bit
Customer photo review of Top Rail (Oval) + 2x End Caps for Replacement
Carl Z.Verified
The oval is much larger than the rectangular hand railing The rectangular is the one they send you but they show you the oval in the add in Amazon Thinking it would be more comfortable thats why I chose this brand Customer service was most accommodating to send the oval to me free of charge with in just a few days as it says in the booklet you get with railing But like I said in the beginning its to big and the end caps are not flush with the end of railing It makes it uncomfortable for your han...
Top Rail (Oval) + 2x End Caps for Replacement
Customer photo review of Indoor/Outdoor Handrail Kit for Stairs
Martin D.Verified
I installed 4-5 stair kit with extension kit. Very easy install with clear instructions and video if needed. Looks great and is sturdy. Post covers need better quality control 3 sets were dented. Overall great product for affordable price Thanks CR Martin.
Indoor/Outdoor Handrail Kit for Stairs
Thomas D.Verified
The rail installation instructions are clearly explained and have everything you need. I was easy to install. I needed to replace an endcap that was cracked and it was so easy to request replacement. If I also ordered another rail because of the quality and great customer service. If you need railing this is the company to use, I highly recommend them.
Parts- Top Rail End Caps (Oval)
M S.Verified
Love the railings, went together as advertised. Needed a couple brackets -Texted the company and they took care of it immediately. Very easy to deal with. Got my project finished and it looks great Thank you
Parts- Brackets
Christine C.Verified
When I was missing certain parts, you response in getting them to me was outstanding. The railings themselves are just what I needed for my stairwell to be safe. Well made product and outstanding customer service.
Parts- Brackets
Mary Jane D.Verified
We had a few hiccups with the orders with wrong size & missing parts. Mr. Edouard Barchini ‘s customer service was awesome. He was so cooperative & nice. He priority mailed the items needed & let me know when the items shipped & how I could track. Your product is excellent & needed for my husband who is disabled. I would recommend your product for its quality & for the excellent customer service provided by Mr. Barchini.
Parts- Screws
Scott H.Verified
Love the handrail but parts were missing so I text it to them. They still didn’t send the screw and bolts. I had to go purchase them at hardware store
Parts- Brackets
Bill A.Verified
Railing was great! The only problem that I had was that the end caps were all bent up during shipping. I contacted the company and they said no problem and shipped me replacements immediately. GREAT CUSTOMER SERVICE!!! Railing is rock solid and looks great!
Parts- 4x Post Covers
Jenny T.Verified
I can’t say enough good things about this company. Not only do they have an affordable quality product but there customer service will blow you away! It’s best to text the number and they will respond quickly and with details of information to help you. I even sent them photos of my area and they sent me back a plan! Yep and even videos to watch to. I would recommend this company and it’s products
Parts- Replacement Stairs Post (Upper or Lower)
Customer video review of 4.5' Section Kit (V4) - 36"
Anthony M.Verified
We used a metal cutting blade for our miter saw. As you can see, all the cut edges are rough, rusting, and there are areas that are very sharp. I feel like the directions should have more information on cutting down the panels properly to help prevent these type of things from happening. The railing looks good from a distance, but the quality after cutting the sections is subpar. I am sadly disappointed.
4.5’ Section Kit (V4) - 36"
Curtis R.Verified
As a 75-year-old I need help for steading a two step entrance to our lake house. I was very pleased with the hand rail for this project. I mistakenly did not find the brackets for the cross brace, took pictures and sent to CR for another set, which they sent immediately. Of course after re-examining the very bottom of the shipping box, I found the original braces. I still owe for the other set of the sent me. Checks in the mail, I give them all fives for their assistance.
Parts- Brackets
Ann M.Verified
Directions were a little confusing - it is best to lay out all the pieces on the ground before you begin to assemble. It takes two people to get the job done. Once up it is very sturdy and looks great
Indoor/Outdoor Handrail Kit for Stairs
Larry S.Verified
I am very impressed overall with CR Fence and Rail products. I have installed 3 rails and 2 horizontal extensions. I was short one screw on one of the rails, which I ordered online and received within a week. The only complaint I have is the screws for attaching the horizontal extensions to a wall. The included screws require a 3mm hex head bit but only 4mm hex head bits are included with any of the screw sets.
Parts- Brackets Screws
Jason B.Verified
Great experience. Ordered two handrails for my parents house. I had to reach out to the customer service since I made an error and they helped instantly (even Sunday after hours). Highly recommend
Stairs Handrail Kit
Customer photo review of Stair Handrail Kit
Benjamin C.Verified
Everything I needed to mount this hand rail was included. Great product for the price.
Stair Handrail Kit
Tom L.Verified
This company is the most responsive and customer service oriented that I have ever dealt with from my initial purchase through sending additional parts they are on top of it. Oh that others should even try. I purchase a lot of stuff on line and I simply can’t find enough words to tell you how good they are. Tom
Parts- Replacement Stairs Post (Upper or Lower)
DavidVerified
Great product but somewhat inflexible administration. Units are probably shipped from China in prepackaged form so there is no flexibility in ordering partial product. And one cannot return wrong orders but can get complete refunds. Still, nice responsive folks.
CHR Metal Guard Rail Kit
Customer photo review of DIY Handrail Kit for Stairs
Robert M.Verified
Excellent Product. The wide handrail is the right way. I appreciate the added masonry drill bits and the pencil with the hole depth marked. Plus a socket driver for installing the nuts.
DIY Handrail Kit for Stairs
Dan K.Verified
I appreciated the reply to my text on a text that was sent on a weekend. I had explained the issue I was having and solution was recommend. The self-driving screws and bit were ordered and I received in 3 days. Wow! Thanks again!
Parts- Brackets Screws
Jeff W.Verified
Originally delayed with missing brackets and deformed post caps, finally able to install yesterday 5/6/23. Sturdy and straight forward installation. Quick turn around for the defective/missing parts was greatly appreciated. I would buy again.
Parts- Brackets
CR Fence & Rail ReviewsVisit store