CR Fence & Rail Reviews

CR Fence & Rail ReviewsSee store reviews

Customer photo review of Stair Handrail Kit
Michael N.Verified
We have installed around 25 handrails from CR Handrail so far. There products are incredibly consistent. Everything needed for the installation is included in each kit. Whenever we need help from the support staff for any reason they respond quickly and have all been very professional and helpful. This particular installation was a first for us. We drilled through wood planks installed on concrete steps and the anchors held beautifully. The anchors supplied with these handrails are superior to ...
Stair Handrail Kit
Customer photo review of Indoor/Outdoor Handrail Kit for Stairs 4 Steps
Helene V.Verified
We had our door and porch replaced and our contractor was willing to put up this set of rails that I selected. He said it was good quality, they is very sturdy, and I get so many compliments! The customer service was great too, they are willing to work with you.
Indoor/Outdoor Handrail Kit for Stairs 4 Steps
Customer photo review of Parts - Brackets
Michael O.Verified
Fence is outstanding.,, had to cut one section of fence in half ,, because of existing post,, ordered one set of additional brackets. Everything fit perfectly ,, looks great , and very well made thank you,,,
Parts - Brackets
Customer photo review of Stairs Handrail Wall Extension
Andy P.Verified
Easy to install. You provided the necessary tools and good directions. Only tool I would add is an Allen wrench to tighten a couple of screws that are hard to access with drill. Thank you for your great handrail kit.
Stairs Handrail Wall Extension
Customer photo review of Stair Handrail Kit
Dave L.Verified
The simplistic design and the very informative videos on installation is why I chose this 2 step handrail. Everything you need to install this item is included, right down to a ruler and a small level. I would highly recommend this or probably any handrail kit from CR Fence & Rail.
Stair Handrail Kit
Customer photo review of Stair Handrail Kit
Richard L.Verified
Nice product, nice quality and good directions. Easy assembly. Rebuilt an existing staircase and needed to shorten the length to fit. A little modification for install. I like the result. Would recommend the product!
Stair Handrail Kit
Customer photo review of Top Rail End Cap (Plastic) 1pc+1
John A.Verified
The endcaps that came with the handrails stuck out past the metal rail and felt sharp on you hand, the replacement end caps fit snugl, did not protrude and feel great!
Top Rail End Cap (Plastic) 1pc
Customer photo review of Stair Handrail Kit+1
Patterson B.Verified
Love this railing system, came with everything you need ,good directions, top quality. I used it for stone steps I built so needed three step railing for two stone steps and six step railing for five steps.
Stair Handrail Kit
Customer photo review of Top Rail Oval Connectors - Pivot Able 180° Adjustable
Mark H.Verified
My wife and I are completely satisfied and very happy with how the installation of two-5 step railings using the oval top rail connector turned out after completion of the project on steps to a side entrance of our home. Also, I'd like to add that the customer service is excellent, they provided me with any type of assistance that I requested along with answering any question, and were immediate to respond to any of my inquiries. It doesn't get any better than that!
Top Rail Oval Connectors - Pivot Able 180° Adjustable
Customer photo review of Stairs Handrail Kit
Geoffrey P.Verified
Very well designed with one exception. Goes together well, solid. Easy installation. Attach the brackets to the rails firmly, and put the rails on the posts loosely to measure for placement. The brackets have extra threaded metal for the bolts to make them attach firm and strong. The one minor problem is the self-tapping screws that fix the rails inside their brackets once everything is in place. You can start them with a power driver, but just to get them started. Finish tightening by hand be...
Stairs Handrail Kit
Customer photo review of Stair Handrail Kit
Jamie Humlicek H.Verified
The first one I ordered was too short. I texted the company, and they responded within 5 minutes. I had a replacement two days later. It's sturdy and exactly what I was looking for. Couldn't ask for better customer service!
Stair Handrail Kit
Customer photo review of Parts- Top Rail End Caps (Oval)
Mike J.Verified
The installation went very well following the provided instructions. Also, one of the end caps was found "damaged". An email was all I needed to receive a replacement. Very good customer service.
Parts- Top Rail End Caps (Oval)
Customer photo review of Connector for Top Rail
Thomas B.Verified
Really like the way our handrail turned out! Having all of the parts and drill bits included was a good surprise(even had a pencil that doubled as a depth gauge for concrete holes). I did have to separately order a bracket to attach top rail to wood siding, but customer service was prompt and reasonably priced. Rail is very sturdy and looks great.
Connector for Top Rail
Customer photo review of Stairs Handrail Kit
Henry C.Verified
I have nothing to say about this company but very nice things! They have been very helpful to me every step of the way all through the process from ordering and installation. I had to have a custom cut handrail which they did and a custom cut middle rail which they did. They are an awesome place to do business with! Completely satisfied with their product and excellent service!
Stairs Handrail Kit
Customer photo review of Handrail Screws & Hex Bit
Calvin W.Verified
CR Handrails is a great product with excellent customer service. My call and texts were answered promptly and with quick responses The handrail is sturdy and looks and feel great. I am considering the replacement of some of my older handrails with is product.
Handrail Screws & Hex Bit
Customer photo review of Flat Rail Bracket
James H.Verified
Thank you for sending the flat rail brackets. Those are working well. We cut the post of the stairs handrail to make the same height as the flat rail and change the position of the bracket. Unfortunately we dropped the top rail with the end caps. The end caps got some damage. If possible would you send us two end caps ? Thank you.
Flat Rail Bracket
Customer photo review of Handrail Brackets & Post Cover
Kim J.Verified
The company was great! There was some screws that were missing but I contacted the company and there was no problem getting them. We are very happy with it. It helps to make it safe for my older family members.
Handrail Brackets & Post Cover
Customer photo review of Stairs Handrail Kit
Beth C.Verified
I was very impressed with what was included and the packaging. The railing is just what we needed to add some safety to the steps. Installation was a breeze following the very clear instructions.
Stairs Handrail Kit
Customer photo review of Stair Handrail Kit
Darin S.Verified
I'm building a house and most of the online things I purchased for frustrating and irritating because of cheap materials and crap. However this stair rail was the best and easiest thing I bought and assembled. It looks good materials are solid. The assembly kit is better than anything I've seen with all the tools necessary. The only criticism is the post-based should be made of metal not plastic. Good job to them
Stair Handrail Kit
Customer photo review of Stair Handrail Kit
David T.Verified
Such a great kit. The concrete bit that came with the kit wasn't the greatest, went to hardware and got a better bit. Before tapping the bolts into the concrete dip them in dish soap. Rail is mounted solid!
Stair Handrail Kit
Customer photo review of Stair Handrail Kit+1
Bernie R.Verified
The 3 Stairs Kits worked great; however, the Extension Kits would not line up with the house, so I ordered your 4-foot Flat Rail Kit. That provided a post next to the house for both Stairs Kits as well as the Railings. As you can see, the combination worked out perfect. Is there a way I can return one of the Extension Kits for a refund? I used parts from the 2nd Extension Kit. Thank you, Bernie
Stair Handrail Kit
Customer photo review of Stair Handrail Kit+1
Steve P.
Amazing railing system! Added the extension kit for the top of the porch and I can't believe how easy everything went together. The railing was installed for an elderly friend, and she loves it. It's super solid and secure. For quicker installation in concrete I definitely recommend using a rotary hammer with a 5/16" bit. I'll be purchasing every stair rail I need from CR Fence and Rail from now on. Good prices and fast delivery.
Stair Handrail Kit
Customer photo review of Indoor/Outdoor Handrail Kit for Stairs 6 steps
Paul F.Verified
Fairly simple and straightforward to install. Had some issues (user error) with drilling holes in concrete straight and having the anchors line up perfectly with the holes in the base plates, but was able to hammer everything into place. Looks and works great.
Indoor/Outdoor Handrail Kit for Stairs 6 steps
Customer photo review of Rectangle Top Rail
Priscilla H.Verified
I’m not one to give reviews but I couldn’t be more satisfied with my product and the customer service!! They responded immediately to answer questions I had before I made a purchase. The product came quickly and was sturdier than expected and easy to install. I would highly recommend!!!
Rectangle Top Rail
Customer photo review of Indoor/Outdoor Handrail Kit for Stairs 3 Steps
Kathy K.Verified
I'm a caregiver and had a client have to come to our home. I ran ahead to make sure our dogs wouldn't jump on her. When I turned around to get her, she had lost her balance on our porch and almost fell! Luckily I had a large plant there that she grabbed onto. We ordered this hand rail the same day! It's great and works good. The peace of mind is so worth it. Thank you for this affordable, reliable product
Indoor/Outdoor Handrail Kit for Stairs 3 Steps
Customer photo review of Indoor/Outdoor Handrail Kit for Stairs 5 steps
Andrew P.Verified
I'm in Real Estate and purchased this for a property I'm selling. Handrail came earlier than expected. Very high quality and esthetically very appealing. Installation instructions are simple and easy to follow. Package came with a kit that included drill bits, level, pencil, all hardware, more. The most thought out Installation kit I've seen...with anything! These folks know their business. Handrail looks great for the property and will provide new owners a safer way to use side steps to thei...
Indoor/Outdoor Handrail Kit for Stairs 5 steps
Customer photo review of Parts- Brackets Screws
Darin T.Verified
Love my new handrail the lag bolts were the key to making strong. It very solid with no give. I can’t wait to replace my deck stairs next summer & I will be using another CR handrail with my deck stairs.
Parts- Brackets Screws
Customer photo review of Indoor/Outdoor Handrail Kit for Stairs 1 and 2 steps
Faye S.Verified
We installed three railings: two on the front porch and one on the back. They look great and were fairly easy to install. The front porch steps are decorative concrete and are not perfectly flat, so we needed to purchase some extra washers for shimming. No biggie. They look great and will, we hope, prevent trips and falls!
Indoor/Outdoor Handrail Kit for Stairs 1 and 2 steps
Customer photo review of Indoor/Outdoor Handrail Kit for Stairs 6 steps
John M.Verified
A friend of mine who is familiar with handrails said Yours was quality built and I did good. The angles were off a little but we were able to loosen some nuts & bolts and rocked the upper upright into position and anchored it and then we did the same to the lower upright. Tightened the nuts & bolts and all looked great.
Indoor/Outdoor Handrail Kit for Stairs 6 steps
Customer photo review of Oval Top Rail
Thomas L.Verified
My front porch was in serious need of new decking. I chose Trex, but I really needed to add some rails to the stairs for safety and to help a few friends with aging knees make it to the front door. I chose CR Handrails for design and ease of install. As a big bonus they look wonderful. The handrails that were delivered were rectangular and were uncomfortable for my wife. I contacted CR Handrails and the still had some of the oval (old style) rails in stock. CR went out of their way to get ...
Oval Top Rail
Customer photo review of Top Rail (Oval) + 2x End Caps for Replacement
Gerald S.Verified
I recently expanded and remodeled the decks on my cabin. Most people use wood rails from logs. I wanted something people could grab and not get splinters. I think these stair rails look terrific and they blend well with the logs and deck. I purchased the larger set a few months ago and the smaller set a few weeks ago. When I received the new set, the handrail did not match the original set, due to a design update. I contacted the manufacturer, CR Handrail and they sent me the matching handrails!...
Top Rail (Oval) + 2x End Caps for Replacement
Customer photo review of Indoor/Outdoor Handrail Kit for Stairs 1 and 2 steps
James F.Verified
From shipping through installation, this company has it figured out. Packaging, clear instructions, drivers, drill bits, fail safe checks and balances are a given. The ease of installation and solid quality product makes this a must in your railing Arsenal.
Indoor/Outdoor Handrail Kit for Stairs 1 and 2 steps
Customer photo review of Top Rail (Oval) + 2x End Caps for Replacement
Regis H.Verified
Service to CHR directly is by far the best one I got. They answer fast with complete satisfaction.. product is excellent, very easy to install and robust…for me it is a 10/10
Top Rail (Oval) + 2x End Caps for Replacement
Customer photo review of Rectangle Top Rail
CustomerVerified
Having already installed a three step handrail and then adding a second one and a guardrail I called about the topsail being rectangle not oval like the first one I installed. They were quick to send me the items needed to change it at no cost . GREAT customer service. THANKS!!!
Rectangle Top Rail
Customer photo review of Horizontal Flat Rail Kit 6ft
Ted D.Verified
Bought the 6 foot railing for my dock ramp to match stair railings. Had to substitute fasteners with bolts and nuts. Provides a safe handrail when crossing 12 foot ramp.
Horizontal Flat Rail Kit 6ft
Customer photo review of Horizontal Flat Rail Kit 4ft
Thomas B.Verified
Ended up with 3 sets for steps and 1 flat rail. Everything worked fine, did cut 15" off one post for knee wall,worked out great. The person i was texting was awesome,great help in getting things straight. A couple issues with the old style top rail and the new style top rail because theyre changing things over.i had two sets of old style and two sets of new style. I needed all four sets to match,person i texted sent me the right top rails in a weeks time,outstanding. Well done,thanks for everyth...
Horizontal Flat Rail Kit 4ft
Customer photo review of Parts - Brackets
Jerry L.Verified
Have to say this wasn't a hugh project but I did customize it a bit and did need a few extra parts. In this day and age it is difficult to find good customer service, if any at all. CR handrail did it right. You won't find better customer service ANYWHERE. Jen you were sooo helpful. I would recommend, and will, CR Handrail to everyone. Jerry Lokken
Parts - Brackets
Customer photo review of Indoor/Outdoor Handrail Kit for Stairs 3 Steps
Francis R.Verified
Searched for a couple of weeks for handrails to add to the front of the house for safety reasons. Wanted something that would not be a distraction and fit the look of the house. The reviews kept me coming back and they were spot on; easy to follow directions, everything you need is in the kit and did not take an army to install, just an extra set of hands to ensure plumb. When I ran into an issue (my mistake!), the text message feature was fantastic. Prompt and helpful to get things right. My ne...
Indoor/Outdoor Handrail Kit for Stairs 3 Steps
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