CR Fence & Rail Reviews

CR Fence & Rail ReviewsSee store reviews

Customer photo review of Stair Handrail Kit+1
Nancy D.Verified
Railings arrived on time! The guy that put them in was highly impressed with them . He said quality / sturdiness and had everything but drill to put them in. Great experience,
Stair Handrail Kit
Customer photo review of Stair Top & Middle Rail Size Exchange Pack+1
Daniel B.Verified
We have a 5 step landing. I ordered a 5 step railing. It was wrong length. As advertised a correct size replacement was sent with no extra charge. I used black caulking on the base to give it a one piece finish look. Well done.
Stair Top & Middle Rail Size Exchange Pack
Customer photo review of Cable Post Plastic Sleeve Protector+3
Carl V.Verified
I'm a landlord and have redone three different decks at three houses over the last year. The product is great and easy to work with and looks so much better than the standard wood balusters
Cable Post Plastic Sleeve Protector
Customer photo review of Stair Handrail Kit+1
Ellen L.Verified
Our contractor was so impressed with the quality of the handrail, the instructions and all the pieces needed to install it. We like it because it makes it much safer for us to get up the stairs. Even one step can feel challenging as we're getting older.
Stair Handrail Kit
Customer photo review of Stair Handrail Kit+3
Dave P.Verified
I live in a 55+ community, and many of my neighbors need hand rails. I've put in at least 10 sets, with more in work. My orders have always been handled quickly, and installation is straightforward. I've recommended CR handrails to all my clients, and will continue that in the future.
Stair Handrail Kit
Customer photo review of Stair Handrail Kit+1
Oona S.Verified
Product is exactly as described. Sturdy, adaptable, easy to install, handsome. We installed it for a basement stair, long used without a handrail. The stair has 9” x 9” tread/rise. Way beyond standard and we didn’t know if the rail system would work, even though it was described as being designed to accommodate a range of situations. It worked! We are probably at the maximum incline, but there is no issue with the railing fit or stability. The component package is comprehensive. Everything need...
Stair Handrail Kit
Customer photo review of 2 End Posts (V3) - 36"+1
Philip M.Verified
The product was first rate and the delivery was super fast. Marianne, I believe she is part of your support team, was without a doubt the most efficient person I have ever worked with. She answered emails immediately and understood the product throughly. She was an absolute pleasure to deal with.
2 End Posts (V3) - 36"
Customer photo review of Stair Handrail Kit+1
James M.Verified
These photos are from our back yard. The first shows the 4 stair and 3 stair kits used on a curve concrete stairway. It was a great solution you came top with and installed easily per standard instructions. The second shows one of the s stair kits installed on some irregular concrete stepping stone steps. These I installed by pouring concrete around 5/16" threaded rod in cavities under and next to the fragile steps. Irregular but it seems really strong.
Stair Handrail Kit
Customer photo review of Parts - Brackets+3
John R.Verified
I have nothing but good things to say about CR railing. I ordered railing for our new pool deck. All the railing turned out beyond my expectations. From looks, durability, parts content, ease of installation, and finally cost. Doing it through CR, the cost was much less than professional installation, and lower than the “big box stores. I requested some additional parts to further my installation and CR again went beyond my expectations. I will recommend them to everyone!
Parts - Brackets
Customer photo review of Parts - Brackets
Stephanie H.Verified
Best handrail and customer service! Our handrail is super sturdy which I didn’t expect because it’s only attached at the bottom. Great product and great company to work with. Thx!!
Parts - Brackets
Customer photo review of Top Rail (Oval) + 2x End Caps for Replacement
Tom U.Verified
I first purchased a CR Handrail for our 2-step front porch. We were so pleased with the quality of the product that I ordered three of their 4-5 Step handrails to run along our driveway. During the process, we decided to change the handrail shape so I sent a text to customer service. Their response was immediate (within hours), and subsequent communications were all similar, even responding on Saturday and Sunday. We couldn't be more pleased with the product or the service.
Top Rail (Oval) + 2x End Caps for Replacement
Customer photo review of Stairs Handrail Wall Extension
Louis A.Verified
This is a great product. It looks nice and is well built. This was a easy install and everything was included, even the tools. I would highly recommend this product.
Stairs Handrail Wall Extension
Customer photo review of Horizontal Handrail Kit+4
John T.Verified
I picked this product because it was for a customer who had no small children or pets and as such did not need a unit configured with balusters, and the base of the post was not flared out as large as some competitor units so that I could maximize the available space on the porch and sidewalk and still maintain a safe distance from the edge of the concrete. The only critique is that I needed to have some variable metal shims to level/plumb the posts which were subject to the flatness of the con...
Horizontal Handrail Kit
Customer photo review of Indoor/Outdoor Handrail Kit for Stairs
Nancy W.Verified
Sturdier, more stable than any adjustable rails I checked. Once in place, they proved quite stable. I put cedar boards on top to make them suit the house better. Easy install with tools provided- love the tiny level. Best with two people.
Indoor/Outdoor Handrail Kit for Stairs
Customer photo review of Rectangle Top Rail Connector
Laura T.Verified
I wish all service companies had the communication skills of CR Fence & Rail. They were Patient. Professional and most of all Personable with every step of the way. For me, this was a DIY project. I took it slow and when I needed help Marianna was there. THANK YOU!
Rectangle Top Rail Connector
Customer photo review of Stair Handrail Kit+1
Elizabeth J.Verified
This was my first attempt at putting in a railing. Saved a lot of money doing it myself! If I can do it you can! I watched the videos beforehand. I wished I had predrilled the holes with a smaller bit to help secure the larger bit in place as the bit can slide off your mark. Be careful not to over hammer the screws into the cement. This was an aesthetically good looking railing for our house. It was good quality and sturdy. My mother-in-law who struggles with stairs gave the railing 5 stars!
Stair Handrail Kit
Customer photo review of Stair Handrail Kit
Bennett P.Verified
I thought the instructions excellent save for one detail. The brackets on the top rail are to be installed in the "same direction". This wasn't clear to me and the illustration didn't help. Did same direction mean the open ends should each face the nearest end of the rail <- ->? or did the open end of one bracket face the closed end of the other bracket <- <- ? I thought it would be helpful to include a little packet of LocTite or similar for the bracket machine screws.
Stair Handrail Kit
Customer photo review of Parts- Brackets Screws
Richard C.Verified
We needed to make a small platform to make it easier for my 92 year old mother-in-law to enter the back door of her house. We used your 1 step hand rail with one post on top of blocks so now she has a safer way to enter the house. We were missing one small bolt for the hand rail but you quickly sent me a complete pack of hardware. Very impressive. Thank you
Parts- Brackets Screws
Customer photo review of Rectangle Top Rail Connector+1
Tom C.Verified
Used stair rail, horizontal rain, and connector to add railing to new deck. Quality product with good instructions and technical help available. Will use this product again when we redo the front deck.
Rectangle Top Rail Connector
Customer photo review of Parts- Complete Parts Kit
Ron G.Verified
Saw the railing product on Wayfair. Ended up finding it on Amazon too. Ordered some extra parts, direct from CR to add additional middle bar over to the side wall - at the customers request. Turned out great, super strong, great product, customer loves it. Had great customer service too when looking for the correct components for the added middle bar! Great prices, fast delivery! I'd recommend it highly!
Parts- Complete Parts Kit
Customer photo review of Stair Handrail Kit+1
Benjamin S.Verified
I loved everything about this handrail. It looks great. It is extremely sturdy. It installed very easily. Written and video direction are provided for clarity. Only tool needed was a drill. Everything else was provided. I was being quoted $1500 for custom rod iron handrails. This cost me $100 and installed in an hour! Thank you for this product, Amazing!
Stair Handrail Kit
Customer photo review of Stair Handrail Kit+2
Gary S.Verified
Better than anticipated! We ordered a total of 6 - 6 ft handrails and 1 - 2 ft. We have installed 4 on our basement steps and one on our back porch. We have 2 more to install. Easy to put together and a great online video. Added bonus was the kit included tools so we didn’t have to go searching. Including a small level, masonary and wood drill bit, pencil with depth measurement for concrete screws, 6 in plastic ruler, nut driver with extension to access corners, bolts for wood and concrete and...
Stair Handrail Kit
Customer photo review of Stairs Handrail Wall Extension+1
Brian B.Verified
I first have to say that CHR Handrail company is AWESOME!! I ordered 2 sets of outdoor handrails with the extension to connect from the top of the rail to the wall. I ordered through Amazon and one of the extender packages didn't include any of the hardware. I was installing this for my in-laws for Christmas and any replacement would not arrive in time. Amazon couldn't do anything but refund my money for this defective package. I called CHR and without hesitation they sent me a replacement set a...
Stairs Handrail Wall Extension
Customer photo review of Stairs Handrail Screws (8 SD + 8 FL) + Hex Bit
Michael N.Verified
Pictured is one of many CR Handrails we have installed. Their products are extremely, consistently nice and they are available all the time and get right back to us with any questions we have. Customers are very pleased with these handrails and the prices are great. Thank you.
Stairs Handrail Screws (8 SD + 8 FL) + Hex Bit
Customer photo review of Stair Handrail Kit+2
Skyler S.Verified
We own a handyman business in western PA, and one of our customers was in need of a sturdy railing so she could utilize her pool for the remainder of the summer. We found CR Fence and Rail through a Google search, and we will certainly be purchasing from them again! As a handyman service, we constantly get calls for railings, and CR made the process so easy from recommending the proper kit, to the directions for the install itself. Both myself and the customer were very please with the result...
Stair Handrail Kit
Customer photo review of Stair Handrail Kit
Brenda B.Verified
Installed with a slight modification to better fit our need. Easy to follow instructions . Love the look, quality of materials is great. Would recommend your product to others. Thank you.
Stair Handrail Kit
Customer photo review of Stair Handrail Kit
Dan K.Verified
I installed a 4 stair rail and, having installed other rails in the past, this is by far my favorite. I needed to put up a rail quickly for a tenant who’d broken a hip. This shipped quickly and I put it up in less than two hours. The most impressive part was that the kit included everything you need except the power drill. Everything works great and isn’t too expensive. I very strongly recommend this product. Love it!
Stair Handrail Kit
Customer photo review of Parts - Brackets
Pamela G.Verified
High quality hardware including drills needed for mounting I couldn’t find several parts of the kit - but a quick note to CR resulted in replacements arriving in overnight shipment. Thank you! Then when I was recycling the box, I found the missing pieces on the bottom (embarrassing ) , so suggest buyers unpack box from both ends
Parts - Brackets
Customer photo review of Stair Handrail Wall Extension+2
Solomon T.Verified
The product is great quality and looks stunning! The customer service was excellent and very supportive! I will definitely be recommending this company to everyone I know and using them in the future. If you’re even hesitating, I would 100% recommend this product and this company.
Stair Handrail Wall Extension
Customer photo review of Stair Handrail Kit+3
Francisco C.Verified
I had a customer that needed a railing but Im not a welder. Looked online a few times but after searching with no luck, I happen to come accross CR Fence and Rail website. Boy, was I glad I found it. It looked great online but was far better quality than I expected, I was skeptical, thought it was going to be made out of the country - if you know what I mean, it wasnt. high quality materials and craftsmanship. Easy to assemble and STURDY. It was super easy to complete and my customer is super ha...
Stair Handrail Kit
Customer photo review of Parts- Top Rail End Caps (Oval)
John T.Verified
Ordered 1 for my mom's house and so impressed with it I ordered 1 for my house. Easy to order, easy to install & very sturdy. Best of all, made in the USA.
Parts- Top Rail End Caps (Oval)
Customer photo review of Parts- Top Rail End Caps (Oval)
Richard F.Verified
As I said in my initial review, When I opened the packaging I was immediately impressed with the quality of the product. The parts box included everything I needed to assemble and install the handrail including the concrete drill bit and depth measure. The illustrated instructions were very clear and precise. Living in a hot climate, we chose to paint the handrail off white to keep its temperature down. Assembly and installation took about one hour. We requested a spare part and were deluged wi...
Parts- Top Rail End Caps (Oval)
Customer photo review of Stair Handrail Kit
James M.Verified
This is the other 6 stair rail installed on our front stone steps. The steps are very irregular so I dug some 18" deep postholes next to the steps and poured concrete pillars with flat tops feel with the ground surface. Then I could install the rail using your standard method described in the instructions. My wife loves that hand rail looks similar to other custom made hand rails we have on our other front steps. I think you might get an order from our neighbor across the street too.
Stair Handrail Kit
Customer photo review of Stair Handrail Kit
Jim S.Verified
The railing is well made, very sturdy when installed. The only tool you need is a battery drill, all the hardware, drill bits, pencil, level, long bit holder is all there. It's great. I will be buying more kits.
Stair Handrail Kit
Customer photo review of Parts - Brackets+1
Joel B.Verified
I had a great experience and love my new handrails. The shipper actually damaged one of the boxes and my bolts and hardware weren’t returned to the box and it shipped without them. They were so kind in sending a replacement set for free. That’s great customer service! I will be singing their praises to all my friends and family.
Parts - Brackets
Customer photo review of Stair Handrail Wall Extension+2
Eric C.Verified
It was very easy to install and it looks great! The only problem is I cut the top left rail too short. Is there any way you could replace it for me. Thank you! Eric Cole
Stair Handrail Wall Extension
Customer photo review of Parts - Brackets
Craig B.Verified
This is the third railing I have installed from CR Handrail. I LOVE THEM. They are extremely well made and easy to install! Everything you need for installation is included except for your own drill/impact driver. Customer Service is exceptional also. When I received my 3rd railing a couple of parts were missing and Customer Service sent them to me right away. I couldn't ask for better service. Railings are strong, functional, and attractive. 5 stars for sure! I highly recommend!
Parts - Brackets
Customer photo review of Rectangle Wall Connector+2
Eric C.Verified
I am really happy with my new railings and they were easy to install. I did cut one price too short though. The top rail on the left side. As a courtesy could you send me another one? I had a wood railing before and I am so happy I found your company that provides a great option. Thank you, Eric Cole
Rectangle Wall Connector
Customer photo review of Stair Handrail Kit+1
Philip J.Verified
Wow! Loved this railing kit! Went up in like 40 minutes. I was worried about drilling concrete. But everything was in the kit. It was so easy! And... great instructions, no goofed up english, simple step-by-step with pics and diagrams. And even anticipated the screw ups you might make, not me :o, and how to correct them. I already see several other places around my house for another kit or two. Well made and a great price. Can't beat it. Love the story, love the products. Will order more. T...
Stair Handrail Kit
Customer photo review of Stair Handrail Kit+1
Dustin K.Verified
Quick delivery, great customer service, and a great product. They literally send you everything you need for the install except the drill itself. Screws, drill bits, levels, even a pencil. They have a customer for life now, what a good experience.
Stair Handrail Kit
CR Fence & Rail ReviewsVisit store