CR Fence & Rail ReviewsSee store reviews

It took forever for my husband to allow me to add a railing because he thought railings looked tacky. But the older we got, and the more friends we had who are older it became very clear. We need a railing. We worked with our construction person he found this online and he was the one who installed it. He had so many nice things to say about it and I helped him install it. Actually, he really liked the trick with the pencil to measure the depth of the screws to put into the cement. My only comme...

There was an initial mistake with my order, which they corrected immediately. I then made a couple mistakes myself making cuts, and once again customer service was one of the best experiences I’ve had; they were quick to respond to every issue I had. They went above and beyond my expectations. I had to customize our rail to fit what we wanted, basically we wanted to “L” our rail. Worked out great. Rail is modern looking, sleek, very sturdy, and for the most part very easy to customize and asse...

As an (ahem) older 'handyman' who has remodeled 4 houses and helped build a restaurant and a theater, I am blown away by this product. The instructions are simply wonderful; I was a technical instructor for my real job and wish all technical manuals had this level of thoughtfulness, conciseness, and clarity. The pencil marked for the hilti bolt hole depth was the cherry on top! btw, here's a tip...stick a straw in your shopvac nozzle and tape or block off the rest to suck the drill dust out of t...

I purchased one hand rail initially as I was uncertain as to how sturdy it might be. After installing it, I found it to be very sturdy so I ordered the second railing. Drilling the holes in the concrete was the most difficult part of the installation. I advise that, when hammering the anchors in the concrete, ensure that the nut is higher than the tip of the anchor. I used two nuts per the recommendation in the instructions. On the first anchor my top nut was a little below the tip and I was una...

After getting a quote to install two rails for $1800 from a local iron works company, I decided to search for a less expensive alternate. I found CR Fence with a Google search and ordered one rail to judge its quality. I’m impressed with its fit and finish, much higher quality than the alternatives available at the big box stores. Everything was neatly packaged and protected from shipping damage. Installed it in about two hours. I like it so much I’ll be ordering another for the right side of th...

My order with CR Handrail was the smoothest on-line transaction I have had, and it covered all aspects: Customer Service, Order Submission, Delivery, and Installation. When I contacted Customer Service to verify what I was about to order was the proper material, I got a very quick (within an hour, as I recall) response. Once the order was placed, I received confirmation almost instantly. I was skeptical when I received another email stating the package was on its way, but literally, in just...

We very impressed with how complete the kit was. Drill bit and all anchors needed were included as well as tools such as a ruler, pencil, and level to assist. It definitely helps to have a second pair of hands when placing and moving the rails before they are all screwed together but I did this mostly myself over the couse of a few hours. The money-back installation guarantee gave me the confidence I needed to order but I'm happy I didn't need to use it. We had put off this project for years bu...

This is the application with the 3 stair and 4 stair rail on a curved concrete stairs. It worked great. I found the kits very complete (including drill bits, plastic ruler, clever pencil depth gauge etc.) and high quality. The instructions are clear. My only quibble is with the self-drilling, self-tapping screws. The allen head is slightly small on half of them so the allen bit doesn't enter the screw head far enough to hold the screw straight. Then the screw wobbles around , falls out, makes ...

This company is amazing! The rails are great! The parts kit is amazing with everything you need to do a solid and professional installation. Most important is the incredible level of customer service. I messed up and lost some screws on the first rail. I called and spoke to a PERSON. The parts were delivered within a few days. With the second rail, I somehow threw out the entire hardware package. I was sent a whole new set without any questions asked. The service is absolutely second to none....