Customer service was brilliant. I had ordered something that was out of stock. Instead of not sending anything as I had ordered both a lead and collar in the same colour, they got in touch to see if I wanted to cancel, get something else or to be notified when it came in. Which as it was matching was a really good thing to do. Opted to just get the collar, and glad I did as my boy looks even more handsome it. Love the handle on it too.