When I bought the phone, it was labelled as "Good" refurbished condition, so naturally I was expecting to see some surface scratches, or for the battery health percentage to be in the 80s/90s. When I received it, I genuinely thought the cosmetic condition was closer to pristine, and the battery was 100% health. Excellent value for money, and the phone arrived super quickly. Cannot fault the service and so far, cannot fault the device either.