JLR London Store review | Loox

JLR London store reviewsSee product reviews

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Shelley D.Verified
Very good service
Chelsea Midi Crossbody Luxe Leather Bag - Chocolate Brown
Purchased item
Chelsea Midi Crossbody Luxe Leather Bag - Chocolate Brown
"Lovely bag great quality"
Nancy H.Verified
Quick delivery and brilliant communication
Medium Taylor Luxe leather Tote bag - Tan
Purchased item
Medium Taylor Luxe leather Tote bag - Tan
"Very spacious with multiple compartments. Great work bag Material a bit to..."
Rachelle W.Verified
Terrible experience. Will never use again. Didn’t receive in time, didn’t even receive the charm or scarf
Item Personalization
Purchased item
Item Personalization
"Didn’t receive it!"
Shokouh P.Verified
Very poor customer service experience. I tried to return a bag that wasn’t clearly marked as “final sale” when I purchased it, but the team refused to help. My follow-up emails were ignored, and I feel completely let down as a customer. I won’t be shopping here again unless the company improves how it treats customers.
Santorini Maxi Luxe Vegan Leather And Canvas Tote Bag - Black
Purchased item
Santorini Maxi Luxe Vegan Leather And Canvas Tote Bag - Black
"Very poor customer service experience. I tried to return a bag that wasn’t..."
Deborah M.Verified
As stated never received the strap I ordered with the bag, you sent a different one. Tassel plastic and poor quality
Chelsea Midi Crossbody Luxe Leather Bag - Chocolate Brown
Purchased item
Chelsea Midi Crossbody Luxe Leather Bag - Chocolate Brown
"I never received a different strap to The one I ordered with the bag as sho..."
Lynn R.Verified
Really good service
Item Personalization
Purchased item
Item Personalization
"Excellent quality love it"
Colette L.Verified
Quick and easy experience will be purchasing again
Santorini Maxi Luxe Vegan Leather And Canvas Tote Bag - Black
Purchased item
Santorini Maxi Luxe Vegan Leather And Canvas Tote Bag - Black
"Brought my Santorini bag on a whim and so glad I did what a statement piece..."
Clare G.Verified
An item was missing emailed them within minutes had a reply and apology. Missing item arrived 2 day later. So helpful
Mini Taylor Luxe Leather Tote bag - Black
Purchased item
Mini Taylor Luxe Leather Tote bag - Black
"Fantastic quality as described. Well presented"
Dilek A.Verified
Site was easy to navigate and goods arrived quickly
Capri Maxi Tan Luxe Vegan Leather and Raffia Tote Bag -Tan
Purchased item
Capri Maxi Tan Luxe Vegan Leather and Raffia Tote Bag -Tan
"I bought the bag for long haul travel. It’s absolutely perfect. It looks el..."
Audrey C.Verified
Got my bag quicker than I thought..couldnt fault anything!!
Chelsea Maxi Crossbody Luxe Leather Bag - Chocolate Brown
Purchased item
Chelsea Maxi Crossbody Luxe Leather Bag - Chocolate Brown
"Bag is beautiful 😍"
Kim B.Verified
Straightforward and delivered quickly
Chelsea Maxi Crossbody Luxe Leather Bag - Tan
Purchased item
Chelsea Maxi Crossbody Luxe Leather Bag - Tan
"Absolutely perfect 🤩"
Paula C.Verified
Easy to find and order what i wanted and a lovely discount too!
Santorini Maxi Tan Luxe Vegan Leather And Canvas Tote Bag - Tan
Purchased item
Santorini Maxi Tan Luxe Vegan Leather And Canvas Tote Bag - Tan
"A beautiful bag that suits its purpose!"
Caroline B.Verified
Excellent!
Chelsea Maxi Crossbody Luxe Leather Bag - Chocolate Brown
Purchased item
Chelsea Maxi Crossbody Luxe Leather Bag - Chocolate Brown
"Delivery was really quick and the bag is absolutely beautiful. I have order..."
Miss K.Verified
I love shopping with JlR London, great quality products, amazing customer service and seamless ordering process.
Santorini Maxi Luxe Vegan Leather And Canvas Tote Bag - Black
Purchased item
Santorini Maxi Luxe Vegan Leather And Canvas Tote Bag - Black
"Absolutely love it, great quality, very sturdy and it was exactly Tuk wgat..."
Mark S.Verified
Good experience again and arrived on time.
Capri Midi Black Luxe Vegan Leather And Raffia Tote Bag - Black
Purchased item
Capri Midi Black Luxe Vegan Leather And Raffia Tote Bag - Black
"Presents for wife. She loved others I got her and I’m sure she’ll love thes..."
Thomas D.Verified
Good customer service
Luxe Leather Belgrave work bag
Purchased item
Luxe Leather Belgrave work bag
"She loved it as a gift"
Natalie Z.Verified
Quick delivery
Capri Midi Black Luxe Vegan Leather And Raffia Tote Bag - Black
Purchased item
Capri Midi Black Luxe Vegan Leather And Raffia Tote Bag - Black
"Beautiful bag! It's really smart and very well made. Absolutely love it"
Alison G.Verified
Easy to order and navigate website order arrived sooner than expected
Notting Hill Bowling Bag - Black
Purchased item
Notting Hill Bowling Bag - Black
"This my new fave bag it’s roomy enough for every day and looks smart for ev..."
Tracy W.Verified
Great service and delivery
Chelsea Maxi Crossbody Luxe Leather Bag - Chocolate Brown
Purchased item
Chelsea Maxi Crossbody Luxe Leather Bag - Chocolate Brown
"Such a great bag, already had a compliment about it."
Andrei I.Verified
Exactly in time
Porto Midi Luxe Vegan Leather And Canvas Tote Bag - Black
Purchased item
Porto Midi Luxe Vegan Leather And Canvas Tote Bag - Black
"Is very quality bag"
Joan W.Verified
Amazing
Chelsea Midi Crossbody Luxe Leather Bag Tan
Purchased item
Chelsea Midi Crossbody Luxe Leather Bag Tan
"Ordered for my daughter's birthday... Quick delivery and the quality is ama..."
Caroline G.Verified
Loved it easy to find what i was looking for and quite a variery
Santorini Maxi Tan Luxe Vegan Leather And Canvas Tote Bag - Tan
Purchased item
Santorini Maxi Tan Luxe Vegan Leather And Canvas Tote Bag - Tan
"Beautiful inside and outside. Good size for weekend travel"
Naomi C.Verified
Not delivered what was shown in image
Chelsea Midi Crossbody Luxe Leather Bag Stone
Purchased item
Chelsea Midi Crossbody Luxe Leather Bag Stone
"I didn’t get the fabric patterned strap that is shown with the bag have tri..."
Kay S.Verified
Always a good service. Bags are always wrapped beautifully and arrive on time.
Santorini Maxi Tan Luxe Vegan Leather And Canvas Tote Bag - Tan
Purchased item
Santorini Maxi Tan Luxe Vegan Leather And Canvas Tote Bag - Tan
"Beautiful bag at unbelievably good price in the sale."
Rachel S.Verified
Brilliant
Chelsea Maxi Crossbody Luxe Leather Bag - Tan
Purchased item
Chelsea Maxi Crossbody Luxe Leather Bag - Tan
"Great quality lovely bag so happy with it fast delivery"
Sarah D.Verified
Super easy
Santorini Maxi Tan Luxe Vegan Leather And Canvas Tote Bag - Tan
Purchased item
Santorini Maxi Tan Luxe Vegan Leather And Canvas Tote Bag - Tan
"Lovely quality bag."
Claire M.Verified
Very efficient delivery time
Chelsea Maxi Crossbody Luxe Leather Bag - Tan
Purchased item
Chelsea Maxi Crossbody Luxe Leather Bag - Tan
"Lovely bag, very spacious. Now to accesorise with different straps 🙂"
Betty H.Verified
Website easy to navigate
Maxi Taylor luxe leather tote bag Black
Purchased item
Maxi Taylor luxe leather tote bag Black
"Excellent quality. Beautiful craftsmanship. Holds everything for my workda..."
Melanie H.Verified
Great experience.
Florence Everyday It Pouch - Black
Purchased item
Florence Everyday It Pouch - Black
"Beautiful pouch, very well made and roomy."
Lucy D.Verified
.
Chelsea Midi Crossbody Luxe Leather Bag
Purchased item
Chelsea Midi Crossbody Luxe Leather Bag
"Lovely bag and nicely made."
Liz A.Verified
Love your products getting a collection
Marlow Crossbody Bag
Purchased item
Marlow Crossbody Bag
"Love her!!! Have 3 items from you now plus straps !! Love them all!"
Paula T.Verified
Ordered it and it came within a day or so Kept informed at all times Will definitely use JLR again
Santorini Maxi Luxe Vegan Leather And Canvas Tote Bag
Purchased item
Santorini Maxi Luxe Vegan Leather And Canvas Tote Bag
"Beautiful bag Very classic and stylish Excellent service"
Sarah C.Verified
Great service. Ladies very helpful and understanding.
Mini Taylor luxe leather Tote bag Black
Purchased item
Mini Taylor luxe leather Tote bag Black
"Great bag, well worth the wait. Had lots of great comments"
Roseline S.Verified
Simply easy
Santorini Maxi Luxe Vegan Leather And Canvas Tote Bag
Purchased item
Santorini Maxi Luxe Vegan Leather And Canvas Tote Bag
"Love Love Love it"
Andrea E.Verified
Did not tell me at time of payment that I would have to wait some weeks for the bag. Only upon chasing was I told this
Medium Taylor luxe leather tote bag Black
Purchased item
Medium Taylor luxe leather tote bag Black
"Love the quality of the leather and the accessories I bought, but disappoin..."
Catherine P.Verified
Easy process throughout - nothing but praise and thanks from me!
Luxe Leather Belgrave Work bag
Purchased item
Luxe Leather Belgrave Work bag
"This bag is perfect! It's my new go to work bag and has made my commute so..."
Dana M.Verified
The whole experience was amazing and my bag arrived on time!!🥰
Soho city luxe leather bag
Purchased item
Soho city luxe leather bag
"I am in love with my new bag! Did not touch the old one since this new bag..."
Alison L.Verified
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Amos Sage Green Strap
Purchased item
Amos Sage Green Strap
"na"
Devine N.Verified
It was very easy to order and keep track. As my bag was on pre order I was able to contact JLR by email and was impressed by the quick response by the team.
D - Gold Metal Letter Keyring
Purchased item
D - Gold Metal Letter Keyring
"I love the letter charm. It gives the bag that touch of elegance."
Mrs A.Verified
Super helpful customer service!
Luxe Leather Belgrave Work bag
Purchased item
Luxe Leather Belgrave Work bag
"A beautiful bag for work, it fits in everything I could need on a day to da..."
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