Alison L.Verified
na
Purchased item
Amos Sage Green Strap
"na"
JLR London store reviewsSee product reviews
Devine N.Verified
It was very easy to order and keep track.
As my bag was on pre order I was able to contact JLR by email and was impressed by the quick response by the team.
Purchased item
D - Gold Metal Letter Keyring
"I love the letter charm. It gives the bag that touch of elegance."
Mrs A.Verified
Super helpful customer service!
Purchased item
Luxe Leather Belgrave Work bag
"A beautiful bag for work, it fits in everything I could need on a day to da..."
Jess B.Verified
Wasn’t backordered when I ordered it and then had to wait 2 months!
Purchased item
Medium Taylor luxe leather tote bag Black
"Beautiful bag. Excellent quality."
Ros P.Verified
Couldn’t be bettered.
Purchased item
Medium Taylor luxe leather tote bag
"Bought as a gift. Recipient loves it.
Very happy with the whole process fr..."
Lynn M.Verified
They didn’t send the free personal initial tag to match my item from my original order of my handbag.
I contacted the help support for advice and they sent me one straight away.
The only downside I had was I wanted to buy another strap in the accessories section. They said they were out of stock and will not be getting any more in.
Had to buy from another supplier.
Purchased item
Chelsea Maxi Crossbody luxe leather bag
"Love this bag. It’s a lot nicer than I thought. Soft leather and it comes w..."
Sue B.Verified
Great service and aftercare amazing ♥️♥️
Purchased item
Santorini Maxi Luxe Vegan Leather And Canvas Tote Bag
"I have had so many compliments I use it for my laptop, notebook and diary I..."
Sally N.Verified
.
Purchased item
Hampstead luxe leather Sling bag
"Beautiful bag, arrived very quickly. Monogram looks great.
Only niggle is..."
Anna M.Verified
No comment
Purchased item
Santorini Maxi Luxe Vegan Leather And Canvas Tote Bag
"Far too big and awkward to utilise"
Lisa W.Verified
I ordered the wrong colour by mistake and an exchange was sorted straight away, absolutely brilliant customer service 😊
Purchased item
Rudy Midi Half Moon Bag
"Brilliant customer service, I ordered the bag in the wrong colour by mistak..."
Cariesa B.Verified
As commented before, I am very disappointed generally in the miscommunication before placing the order and how long I’ll have to wait for the parcel. Don’t think I’ll buy from you again the overall experience is awful
Purchased item
Sloane City luxe leather bag - Taupe
"I’m very disappointed to have received this email repeatedly asking me to l..."
Jo B.Verified
Brilliant customer service, my tag wasn't with the bag but they sent it out really quickly
Purchased item
Santorini Maxi Luxe Vegan Leather And Canvas Tote Bag
"Lovely big bag, really well-made, lovely to carry"
Elaine M.Verified
Great customer service from JLR
Purchased item
Hampstead luxe leather Sling bag
"This bag is great and I cannot fault it however I am very slight and found..."
Rosanna P.Verified
Great
Purchased item
Santorini Maxi Black luxe vegan leather and canvas tote bag
"Lovely bag, my favourite bag brand"
Jennifer B.Verified
easy
Purchased item
Chelsea midi crossbody luxe leather bag
"love"
Sara W.Verified
I have got too know customer service quite well now!
Grace has been very helpful 👍
Purchased item
Luxe Black vegan Leather Tassel Keyring
"Good quality and adds to the bag"
Maita K.Verified
Transaction was smooth from purchase to timely delivery. Bag was intact on arrival which was great.
Purchased item
Luxe Leather Belgrave Work bag - Tan
"Would recommend it to anyone. It is exactly as advertised. Not regretting h..."
Emily E.Verified
Excellent service
Purchased item
Santorini Maxi Black luxe vegan leather and canvas tote bag
"The bag is fantastic. Perfect for my commute. Great quality and holds every..."
Jan W.Verified
No issues at all. Ordered and received in a timely manner. I also ordered a vegan canvas one for my friend (she doesn’t do leather). She said it was so pretty , she was scared to use it. She absolutely loved it. She received it in time for her birthday so I was happpy about that!
Purchased item
Mini Taylor luxe leather Tote bag - Tan
"This bag was everything and more than I expected. Just the perfect size!..."
Apasara C.Verified
Good l love
Purchased item
Flynn Black and Ecru Strap
"Good l love"
Diane J.Verified
Easy to order. Great delivery. Thanks
Purchased item
Marlow Crossbody Bag Mocha
"Gorgeous bag. Love the personalisation. My friend I'm sure will be very p..."
Freda L.Verified
Brilliant price and very good service I love the way it was packaged
Purchased item
Capri Midi Tan luxe vegan leather and raffia tote bag
"Bought for a holiday in Italy it is perfect I feel very elegant using this"
Shannon G.Verified
Absolutely no issues with my order! Was impressed with how fast it got to me considering it was shipping from the UK.
Purchased item
Luxe Blue & Navy Stripe Bag Strap
"The strap is so cute! Shipping was fast!"
Julia J.Verified
Very smooth service from start to finish 👍
Purchased item
Capri Midi Tan luxe vegan leather and raffia tote bag
"It was purchased as a birthday gift for my friend and she absolutely loves..."
Kat W.Verified
Order confirmation, dispatch, and delivery all went through really quickly. Items arrived well packaged and in perfect condition.
Purchased item
Oxford Scarf
"Order arrived quickly. Beautiful scarves!"
Akata B.Verified
Very dissapointed that I am not getting refund for the item I returned back unused while I had to pay huge postal charge while buying and returning too. Please help me to get the refund.
Purchased item
Santorini Maxi Tan luxe vegan leather and canvas tote bag
"It was too big and not as expected, have returned it back but still waiting..."
Jessica G.Verified
I love shopping on this site, I have a few different bags from here and they have all been amazing quality. The site is easy and straightforward to use.
Purchased item
Luxe Leather Belgrave work bag - Black
"Love this bag! It’s the perfect work bag, it’s big enough for me to fit eve..."
Renetta E.Verified
Fantastic service from order to delivery, packaging excellent and accessories are appreciated
Purchased item
Medium Taylor luxe leather tote bag Black
"Fantastic quality and stunning bag. Had lots of compliments regarding this..."
Clare N.Verified
Very quick shopping experience- excellent
Purchased item
Hampstead luxe leather Sling bag Stone
"Perfect summer bag. Good for day & evenings. Looking to maybe a few more JL..."
R M.Verified
Shipping wasn’t that quick
Purchased item
Cambridge luxe leather top handle bag - Tan
"Magnetic closing isn’t as reliable as I would like quite weak and pops open..."
Jenni A.Verified
Got what I ordered and entirely happy with it, but I pre-ordered an out of stock item and it did feel a bit like I’d been forgotten - no date to expect it or updates along the way.
Purchased item
Stella large luxe leather tote bag Tan
"Love my Stella! Smart, light, incredibly voluminous - perfect for my workda..."
Amanda G.Verified
Good customer service
Purchased item
Westminster luxe leather Saddle bag Tan
"Very nice bag"
Rebecca W.Verified
Really easy!
Purchased item
Medium Taylor luxe leather tote bag Black
"Just what I needed for work!"
Ishara D.Verified
The order came quite late and there were not communication before the purchase. And I asked for my initial to be on the bag tag but they were not crafted.
Purchased item
Stella large luxe leather tote bag Tan
"It looks good but bit heavy. Specially when I put my laptop water bottle an..."
Shreshth B.Verified
No problems, bag arrived in good condition
Purchased item
Sloane city luxe leather bag - Black
"SUCH A GREAT BAG tempted to buy another one. So roomy - fits everything eve..."
Dary P.Verified
Lovr
Purchased item
Luxe Ecru Vegan Leather Tassel Keyring
"Great item"
Chadakan A.Verified
Take long time for my order to come.
Purchased item
Tan Rudy Midi Half Moon Bag
"Very good quality."
Sheila H.Verified
I did have to wait but customer service kept me updated on when I would receive my purchase.
Purchased item
Taupe Rudy Midi Half Moon Bag
"I have ordered a couple of bags from JLR and i absolutely love this bag."
Victoria B.Verified
Perfect!
Purchased item
V - Gold Metal Letter Keyring
"I love it. It really personalizes my LV, which I bought a few months ago...."
Faye H.Verified
Ordered the bag on Monday with shipping to be delivered Wednesday, unfortunately it arrived on Thursday while I was out of the country but I would say that’s royal mails fault
Purchased item
Marlow Crossbody Bag Mocha
"Lovely bag, really good quality, perfect for everyday use. Had to puncture..."
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