Carl B.Verified
Very fast delivery and great service
Purchased item
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"It's a great ride very comfortable and handle..."
Vitilan CA store reviewsSee product reviews
Cathy D.Verified
The experience was excellent. But I found the manual a little lacking in step-by-step bike assembly.
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"This seat was reasonably priced and gives me..."
Jeffrey R.Verified
Currently have an issue with rear shock, this happened out of the box. Still awaiting tech reply, on day 3 awaiting outcome. Sucks as I can't ride with locked rear suspension due to back injury. Hopefully they will get resolved quickly.
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"Product came in with some paint marks from sh..."
David B.Verified
Exceptional service
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"The service exceptional top of the line"
Claude G.Verified
J’ai aimé mon expérience….
Purchased item
VITILAN Special products url - make up the price difference, shipping fee, designated product fee
"En ce qui me concerne, j’ai eu jusqu’à présen..."
Ryan G.Verified
Great
Purchased item
Rear Rack + Rear Tail Light (for T7)
"Fot perfect amd love the tail light/brake lig..."
Curtis M.Verified
Good experience
Purchased item
Mountain Cycling Helmet
"Excellent helmet!! Quality and adjustable fit..."
Terry A.Verified
I dealt with Vitilan online with no difficulty except for lag due to time zones.
They have done well to help me after my preferred bike sold out.
Purchased item
VITILAN Large Basket Front and Rear Hanging Bike Basket Bicycle Bag Cargo Rack for U7
"Well constructed with possibility to fasten i..."
Ken A.Verified
Good
Purchased item
High Resilience Soft Foam Sponge Bicycle Cushion,Waterproof Bicycle Seat
"We thought this would more compatible with ou..."
François H.Verified
Good service fast shipping. Bon service et livraison rapide !
Purchased item
T7PRO Full Suspension Mountain E-bike
"Very strong. Bon vélo puissant"
Dave C.Verified
Very simple!
Purchased item
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"Very impressed with the bike so far."
Marlene R.Verified
Tout a été parfait un gros merci
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U3 Commute Foldable Fat Tire Electric Bike
"Tout s’est bien passé nous adorons nos vélos..."
Brody C.Verified
Sent me a broken bike now won't refund me once it gets sent back.
Purchased item
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"Sent me a broken bike."
Douglas R.Verified
The delivery took only two days! The rear rack was not sent with the bike but customer service let me know that it was going to be send separately, one week later arrive in very good shape like the bike
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"Beautiful bicycle, it looks very well made, s..."
Daniel E.Verified
fast service with no surprises.
Purchased item
T7PRO Full Suspension Mountain E-bike
"so far so good"
Richard B.Verified
The bike arrived quickly and safely
Purchased item
T7PRO Full Suspension Mountain E-bike
"Bike arrived quickly and safely. I was able t..."
Anastase R.Verified
Received my order in Canada in less than two weeks.
Very fast and very professional.
Thank you!
Purchased item
BMX Stem for I7PRO Folding Ebikes
"Feels great and give the bike a very nice loo..."
Christopher G.Verified
Seat post with the spring not compatible with the seat on this bike
Purchased item
Spring Shock Seatpost
"Seat post not compatible with the seat provid..."
Peter G.Verified
Easy and good follow up
Purchased item
U7 Step-thru Foldable Fat Tire Electric Bike
"Both bikes arrived in great condition, assemb..."
Joseph D.Verified
Ordering on the website was super easy. We received the bikes in the same week of ordering.
Purchased item
I7 Pro Folding Full Suspension Electric Bike
"Love our new 3.0’s. Exactly what we were look..."
Jamila A.Verified
Wrong model
Purchased item
2 Pairs Bicycle Copper Base Metal Disc Brake Pads For V3/T7/T7 PRO Electric Bike
"Wrong model!! Disappointed 😞"
Robert B.Verified
Good
Purchased item
26x4.0 Inch Electric Bicycle Tires For T7 & T7 pro
"Good delivery time"
Bill B.Verified
No issues at all
Purchased item
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"Love it so far. I'm getting complimented on t..."
Eric D.Verified
Is working very well
Purchased item
Battery charger
"Thanks for business"
Brigitte L.Verified
Bon service
Purchased item
U3 Full Suspension Foldable Fat Tire Electric Bike
"2 vélos qui semblent robustes et très agréabl..."
Joe M.Verified
I bought my e-bike from the Vitilan web site instead of their Amazon site and saved the sales tax. Very easy and got a free phone holder included.
Purchased item
360° Rotation Adjustable Universal Bike Accessories Bike Phone Holder
"It bounces a little when riding over bumpy te..."
Richard A.Verified
Very responsive and supporring team. Though I couldnt play the The settings reset that they sent me.
Purchased item
U3 Commute Foldable Fat Tire Electric Bike
"The settings option menu should be updated on..."
André D.Verified
Great bike for my size! Customer service is excellent, I certainly recommend it!
Purchased item
360° Rotation Adjustable Universal Bike Accessories Bike Phone Holder
"Well built, fully adjustable, Love it!"
Olena M.Verified
The shopping experience was great! The ordering process was easy, shipping was fast, and the bike arrived well packed. However, I had a problem because the instructions didn’t explain how to charge the battery properly. I thought it was broken at first — that was really disappointing. But overall, I’m very satisfied.
Purchased item
U3 Full Suspension Foldable Fat Tire Electric Bike
"I really love my new bike! I never part with..."
Shawn A.Verified
A+ good response times
Purchased item
Vitilan H5 Dual Motor Fat Tire Electric Bike
"Excellent e-bike with the traditional bike lo..."
Sylvain C.Verified
Very good , Thank you
Purchased item
T7 Full Suspension Mountain E-bike
"WOW, Fast delivery, easy to put together, gre..."
Michelle P.Verified
Easy to use website, most of the info needed to make a decision is on the site. Shipping is fast!
Purchased item
V3 2.0 Folding Fat Tires Adult All Terrain Electric Bike
"Ordered two e-bikes, one for my husband and m..."
Adam L.Verified
Terrible.felt misled
Purchased item
V3 2.0 Folding Fat Tires Adult All Terrain Electric Bike
"Absolutely terrible across the board. Mine di..."
Normand C.Verified
ok
Purchased item
U3 Full Suspension Foldable Fat Tire Electric Bike
"All good!"
Gary D.Verified
Very good team
Purchased item
I7 Pro Folding Full Suspension Electric Bike
"Très bon et beau vélo! Je recommande"
John S.Verified
I'm a happy customer.
Purchased item
Rear Rack + Rear Tail Light (for T7)
"It arrive early and was well packaged. Great..."
Xinxin H.Verified
Shopping was ok, but visa transaction had some problem, then switch to PayPal worked.
Purchased item
V3 2.0 Folding Fat Tires Adult All Terrain Electric Bike
"The bike delivery with rear brake not working..."
Kevin E.Verified
Shipment of available components are immediate and fast. Didn't know bike rack was back ordered until follow up email after delivery.
Purchased item
T7 Full Suspension Mountain E-bike
"This is the right size bike for my 6'2" heigh..."
Gerard N.Verified
The helmet came in within the expected time provided to me. The item was well packed, and in good condition
Purchased item
Outdoor Smart Riding Helmet
"I had a previous Smart Helmet, and got use to..."
Jason T.Verified
I was genuinely impressed with the Vitilan bike at first. The ride was smooth, the build felt solid, and the shock absorption made for a very comfortable commute. The brakes were strong, and overall it felt like a reliable bike, until it suddenly wasn’t.
Just five days in, on my way to work, the bike died while I was pedaling on PAS 2. The weather was good, I was riding at a steady pace, the road was clear, and I hadn’t made any changes to the display or controller, everything was still on fact
Purchased item
I7 Pro Folding Full Suspension Electric Bike
"I was genuinely impressed with the Vitilan bi..."
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