Wish we had bought the larger basket. Not sure what to do with it now the cat won’t use it. Company were fine just the product didn’t work for our cat.
The second order, for one large basket took a long time. to arrive. Not sure what the problem. Customs perhaps? But she has it now and the cats love their baskets.
"My daughter's cats do indeed love these baske..."
Patsy B.Verified
Shipping took some time as it was imported China. I figured it would take a few weeks. I've heard this product will no longer be available. Wish their might be something comproroble made in USA.
The refund policy is very difficult. It has to get shipped back to China. I'm sure the shipping fee is outrageous. I'm in the process of getting it priced out, but I'm probably going to end up keeping it because I won't be able to afford the shipping overseas.