Customer service was decent but product is still terrible
Purchased item
Explorer Harness | Less boredom. More discovery. A better life for your indoor cat.
"Cheap, ill-fitting. I'm embarrassed to say I'..."
Darrel H.Verified
I had second thoughts immediately after ordering, and tried to cancel within 10 minutes of ordering.
They emailed me the next day saying the order was already processed and shipped.
It was a lie. I got the shipment tracking email when the label was created and still not yet picked up a whole day later.
Purchased item
Explorer Harness | Less boredom. More discovery. A better life for your indoor cat.
"I ordered per the sizing chart, which was WAY..."