As a male customer, I expect the website to guide me toward better options when I switch colors or choose a different type of pants. Instead, it ended up showing women’s styles and images, which breaks the experience. Keeping the user engaged and relevant recommendations flowing is important.
The delivery was also a bit frustrating. On the day it was dispatched, the courier marked it as “out for delivery,” which got my expectations up. But it still took another four days to actually arrive.