Ordered shorts in a size too small. Contacted Runnr to arrange a swap & they advised no problem, in fact they said keep the wrong size shorts & they will send correct size if I pay the shipping. Thats great but I didnt hear back from Runnr. I contacted them a few times by email querying how I can pay the extra shipping cost. Havent heard from them about this at all. They did email asking to review their product, they also sent reminders. Shorts look good, sort out your comms!