Galina M.Verified
Took way to long, there was no description that it will take 4-6weeks to manufacture the lamp. And took almost 3 months to receive it
Purchased item
Summer Sale Gift
"Never received any gifts"
Outlight store reviewsSee product reviews
Ben P.Verified
Bad
Purchased item
Bliss
"Horrible POS - arrived damaged and extremely cheaply made!"
Robert W.Verified
Your return process SUCKS!!!!
Purchased item
Raine
"The 1 star is for your return process. You authorize the return but did no..."
Nigel N.Verified
Delayed delivery
Purchased item
Fenn
"Light not working"
Art H.Verified
Website worked fine
Purchased item
Aurevo
"Too small. Seems misrepresented visually in the ad photos"
Scott N.Verified
It look over 2 months for my light to be delivered which was longer than I expected.
Purchased item
Aven
"The floor lap color looks different than what is in the picture on the webs..."
Elisabeth Z.Verified
Enormous delivery time and poorly communication
Purchased item
Summer Sale Gift
"Delivery took 10 weeks- this was never shared upfront.
There was no summer..."
Alex R.Verified
Returns process was difficult, and I do not appreciate the deceptive photos and descriptions
Purchased item
Sela
"Lamp was smaller and cheap looking in person. Very disappointed."
Jessica D.Verified
Customer service was poor and return process was challenging
Purchased item
Brio
"The lamp I purchased looked different than what I saw on the website. The..."
Michael A.Verified
Shipping was a mystery. 10 days between shipping label creation and the item being handed over to shipper. Impossible to contact a human being to inquire about order status. Just email with long response times.
Purchased item
Aven
"The shape is pretty, but the construction quality isn’t that great. The woo..."
Karen E.Verified
A long wait, but worth it.
Purchased item
Aven
"Love this lamp!"
Nigel P.Verified
Just did
Purchased item
Fira
"Wasn’t at all what I thought - plastic piece of rubbish… took about 6 weeks..."
Yomaira C.Verified
I’m trying to return the items I ordered and no one is helping me!
Purchased item
Aurevo
"Im trying to return these items and no one is helping me!"
Emily F.Verified
Scam. Awful product misrepresented.
Purchased item
Labor Day Gift
"This company is a scam. The product is plastic and terrible quality. The cu..."
Francis S.Verified
It did take a long time to get and the company did have logistics issues which they communicated in a timely manner.
Purchased item
Aven
"I like the look of the lamp. I don’t think the lamp is well made though, an..."
Ruth B.Verified
I received emails back with my questions about delivery which was good
Purchased item
Aven
"It took a very long time to arrive. I was disappointed that the yellow was..."
Frank Z.Verified
Terrible pictures are deceiving, I wish there was a zero
Purchased item
Juna
"2 delivered broken and missing parts - still waiting on my $ to be returned..."
Charity C.Verified
It took 4 months to receive the lamp and many follow ups to get updates.
Purchased item
Aven
"It took almost 4 months to receive it and I had to follow up several times..."
Sung C.Verified
take too long to delivery
Purchased item
Summer Sale Gift
"Beautiful"
Matt R.Verified
Worst company and service imaginable, I’m surprised you’re in business
Purchased item
Fira
"It’s garbage"
Chris R.Verified
decent, but long wait time for product
Purchased item
Labor Day Gift
"did not get a gift"
David N W.Verified
I sent three or four emails never got one in return gave up didn’t install the product I bought I ate $1400 because the product you got sold was cheap looking and could not be put on a nice house very disappointed.
Purchased item
Aurevo
"Your lights a small and cheap looking. I was very disappointed. I never eve..."
Thomas M.Verified
I never received the delivery. I have reached out multiple times to know avail. I’ve gotten no response back from this company after weeks of trying.
Purchased item
Aven
"I never received the light and no one has responded to my multiple messages..."
Michael J.Verified
The shopping experience was good....I just didn't like the quality of item upon receiving it....
Purchased item
Aven
"Disappointed !!! Upon receiving this item, I was disappointed in the qualit..."
Jonathan D.Verified
Outlight let me know what was happening every step of the way
Purchased item
Summer Sale Gift
"The lamp really makes the room"
George B.Verified
Wont shop from here again
Purchased item
Aven
"Does not work."
Slim C.Verified
Good
Purchased item
Aven
"Love the lamp.! Very cool retro looking style."
Michael S.Verified
It took 8 weeks for my lamp to arrive and it arrived without the promised gift. In the meantime I watched online ads that advertised the same lamp for a new, lower price.
Purchased item
Summer Sale Gift
"I didn't receive any extra gift with my lamp."
Kimberly C.Verified
First lamp arrived damaged and a new one was shipped quickly.
Purchased item
Fira
"It is so cheap. Plastic, too light, cord out the side. In design theory, b..."
Shahyar T.Verified
Late response and more than two months to receive it
Purchased item
Aven
"Its took long long time to receive it. But it's really beautifult"
Cole T.Verified
Simple and easy.
Purchased item
Labor Day Gift
"We love the lamp, and have received many, many compliments on it.
But the..."
Harry S.Verified
Shopping was easy and pretty painless.
Purchased item
Aven
"Love the glow of this light. I use the dimmer level as a night light. Very..."
Inga B.Verified
Fast delivery. Thank you.
Purchased item
Mira
"It is a very good product."
Santiago T.Verified
Took forever to arrive with no accurate tracking plus it’s white not orange!
Purchased item
Aven
"It’s white not orange like in the pictures. Highly disappointed!"
Rob E.Verified
No phone number to get a hold of Customer Service. It’s a little frustrating. They did get back to me via email, but took a few days.
Purchased item
Mira
"Lights are beautiful. Order was not shipped entirely correct but Customer S..."
Kathlyn H.Verified
Lots of emails back and forth trying to get my lamp delivered, took over two months
Purchased item
Aven
"I had a very hard time getting the lamp and getting information about where..."
John W.Verified
It took two months to ship, and getting customer service to respond to my emails was impossible.
Purchased item
Aven
"The lamp is pretty, and well designed. But for what I paid ($450) it is no..."
Warren D.Verified
Never got anything
Purchased item
Summer Sale Gift
"Never got anything so one star"
Lorna J.Verified
You are better getting the payment than delivering the goods.
Purchased item
Aven
"Never, again. Took ages to deliver a not so perfect condition lamp. Missi..."
Martin M.Verified
The audacity to share a survey for a lamp that was 4 months delayed is very in line with the nonexistent customer service. The lamp is fine, but would not order again nor would recommend ordering it, terrible experience.
Purchased item
Independence Day Gift
"The audacity to share a survey for an ‘independence day’ gift I never recei..."
Outlight store reviewsVisit store