Margit P.Verified
Super long wait after delays, only to receive a disappointing product. Shame on you.
Purchased item
Summer Sale Gift
"Lamp looks not at all like the photos. Poor quality at a high price. Feel r..."
Outlight store reviewsSee product reviews
Alan L.Verified
Took longer than expected.
Purchased item
Aven
"Amazing, very organic, lamp."
Deepika K.Verified
People are very nice!easy to communicate with and very understanding!
Purchased item
Aven
"We love the floor lamp,it’s beautiful and light is just perfect for a livin..."
Michael P.Verified
Some of the items don’t seem worth the price paid
Purchased item
Summer Sale Gift
"Didn’t get a summer sale gift"
Terry L.Verified
No consumer support, difficult to reach anyone at all. No phone number to speak with anyone. Ibrahim seems to be a one man band. He's very nice when he occasionally responds to my multiple emails.
Purchased item
Aven
"This wasn't the best experience. It took months to get our lights. We order..."
Kimberly W.Verified
Just did …
Purchased item
Aven
"It’s a very unique lamp but a bit flimsy .. the base is not very steady and..."
Jay H.Verified
I did not receive the summer gift order #2101
Purchased item
Summer Sale Gift
"I did not receive the summer gift."
Diane N.Verified
Horrible customer service
Purchased item
Aven
"I will spend everyday making sure everyone knows your company Is a scam. Af..."
Karen K.Verified
Tracking and communication very poor
Purchased item
Aven
"Not as sturdy or have as much volume as I expected. Shipping was a nightma..."
Carla J.Verified
Customer service has been slow at responding to my request for a return and refund.
Purchased item
Summer Sale Gift
"The lamp arrive without instructions on how to assemble it and where to ins..."
Sean C.Verified
Needs better communication for long delay in receiving the order.
Purchased item
Aven
"It took a long time to get the lamp. Something to do with a manufacturing..."
Heather M.Verified
The directions need to be updated, but customer service responded and I was able to get it put together.
Purchased item
Aven
"Once I figured out how to get the lights in it, it was magnificent. So beau..."
Jay G.Verified
Lamp took months to arrive.
Purchased item
Aven
"The lamp took 3 months to arrive and the wood used to make the slats has ho..."
Tim M.Verified
Poor customer service. They don’t tell you it takes almost two mo the to receive. Never received my summer sales gift.
Purchased item
Aven
"We love our lamp!! First, it takes a long time from order to receipt so pl..."
Denise C.Verified
took too long to get and not fully assembled
Purchased item
Aven
"Took too long to arrive and then the lamp needed to be wired???
Lousy inst..."
Richard W.Verified
Easy to purchase on line. Personal notification when shipping was delayed.
Purchased item
Aven
"Looks as elegant in my home as it does in the advertisement. The lamp is we..."
Dinah C.Verified
Didn't enjoy paying to send wrong floor lamp back and had to pay $95.00
Purchased item
Aven
"I love my lamp but did not like I received the wrong floor lamp - had to re..."
Timothy V.Verified
Product arrived broken and I’m going on week 3 to resolve my order
Purchased item
Summer Sale Gift
"I never received the summer gift"
Bobby H.Verified
F
Purchased item
Mira
"Poor customer service . My package was never delivered and no results and o..."
Theresa B.Verified
Reasonable communication and shipping notification
Purchased item
Mira
"Beautiful light….creates perfect ambiance."
Theodore P.Verified
Great site and experience with customer service. Lights are beautiful.
Purchased item
Mira
"Awesome lights and amazing customer service!!"
David R.Verified
Long shipping time, you at first get an optimistic date but it keeps moving out. They are good at responding to emails. The not being able to dim them is the only real problem.
Purchased item
Mira
"To bright and appear to not be dimmable, other we liked them!"
Thomas D.Verified
Very responsive customer service team
Purchased item
Mira
"Probably one of the nicest fixtures I have ever put up. The product is clas..."
Vicki S.Verified
slow response to customer service inquiry.
Purchased item
Mira
"The concept and modern design is great. However, the overly marbled design..."
Lonnie H.Verified
Easy website
Purchased item
Mira
"Great customer service, always responded quickly. Our light looks beautiful..."
Ronnie S.Verified
Five stars
Purchased item
Mira
"Classy lights love them"
Gunter F.Verified
Item came super late
Purchased item
Mira
"Light looks cheap and screws are visible on sides and prism looks like chea..."
Joe H.Verified
poor customer service
Purchased item
Sora
"It never arrived"
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