Elisabeth B.Verified
Communication with the customer regarding the actual shipping date would be recommended!
Purchased item
Aven
"This lamp is stunning! The bulb offers two colors—bright and warm—that can..."
Outlight store reviewsSee product reviews
Carlinda B.Verified
I see a lot of beautiful lamps in your store. But my lamp stead out.
Purchased item
Aven
"It's a beautiful piece, I never saw anything like it. The structure of..."
Eleni C.Verified
Did not receive the light I ordered. Only the lampshade. Despite promises to send the light no light has been sent.
Purchased item
Fall Sale Gift
"Did not receive either the gift or the light I ordered!"
Alex C.Verified
Trying to submit a return, awful experience with web interface for returning defective unit
Purchased item
Labor Day Gift
"Never received labor day gift"
Jeanne A.Verified
Received a second order of a lamp that I did not order. When I called customer service to ask them how to return it, I was told that someone would call me within 24 hours. They did not. They had another address and did not have any information on the lamp that did arrive properly. Shady company.
Purchased item
Fall Sale Gift
"Product looks cheap and tilts to one side no matter how I adjust it. Plasti..."
Jonathan G.Verified
Average shipping experience
Purchased item
Fira
"Unreasonably poor quality. The $95 restocking fee makes me angry."
Gina J.Verified
Delayed shipping and disregarded my request to cancel the order even though I made the request weeks prior to the shipping date b
Purchased item
Fira
"False advertising. Cheap and flimsy construction with a low grade plastic l..."
Luis G.Verified
Took way too long to deliver and delivery tracking was very unhelpful
Purchased item
Labor Day Gift
"I never received my Labor Day Gift..."
Timothy M.Verified
Took forever to receive this poor quality product, still waiting on credit for my return
Purchased item
Aurevo
"Light was extremely poor quality, missing screws in the light itself, poorl..."
Marina B.Verified
Shipment took too long (way longer than the expected 4-6 weeks) and there was no gift that came with it. Customer service was spotty when I contacted them for help.
Purchased item
Aven
"The lamp is beautiful, but took forever to ship. Overall, I’m satisfied wit..."
Reagan S.Verified
Poor quality
Over priced
Poor customer service.
No free gift as promised.
No. No. No.
Scam.
Purchased item
Summer Sale Gift
"I never got any free gift with my order.
I have no idea what it was or wh..."
Katherine C.Verified
The prices appear to be for nearly luxury items but the quality is very poor, less than Amazon quality
Purchased item
Fira
"The quality was shockingly bad for the very expensive price. Definitely a s..."
Michaela M.Verified
Not great, slow responses if at all and it took a long time to get the package
Purchased item
Fira
"It took a long time for the lamp to arrive and communication was slow when..."
Mark R.Verified
Good product. Long delivery time. Some damage. They were responsive and sent between unit
Purchased item
Shipping Protection
"Frdgrdd"
W.Verified
Shipping time was incredibly long
Purchased item
Glade
"The design is great, but it's much smaller than it looks in the photos and..."
John C.Verified
Do not shop with this company, if you have a problem, it takes forever for someone to respond to a email. They do not answer questions directly, and there is no way to speak to somebody
Purchased item
Aven
"Do not purchase anything from this company. Their customer service is terri..."
Brian M.Verified
took a long time with little communication. very nice item though!
Purchased item
Summer Sale Gift
"I didnt receive the summer gift. the lamp is very nice though!"
Neville D.Verified
NEVER AGAIN !!!!!!!!
Purchased item
Aven
"BAD EXPIRIENCE !!!!!!
WE ordered this lamp with does not reflect the one a..."
Brent M.Verified
Same, your company is horrible all the way around
Purchased item
Summer Sale Gift
"Horrible Experience with your company. Customer Service as well as the ligh..."
Curtis M.Verified
Worst.
Product took 8+ weeks to arrive
Items were damaged.
Customer support ghosted me.
Quality of product is terrible.
Purchased item
Gray
"Arrived damaged!"
Ira H.Verified
You all won me over with your customer service.
Purchased item
Aven
"The floor lamp took longer to get here than I expected but all is well in t..."
John H.Verified
Overall it was very easy - although shipping took a few weeks my questions were answered promptly. I would have no problem recommending Outlight.
Purchased item
Aven
"I’m really impressed with the Aven light. The design is simple but striking..."
David Z.Verified
Great in all counts.
Purchased item
Summer Sale Gift
"Light is beautiful. The shape. The color of the light is gives off. Lovely."
Kristin R.Verified
The light we purchased does not work!! It smells like it’s burning.
Purchased item
Aven
"Help! The light we purchased does not work. When we plugged it in, the cord..."
Kaicheng Y.Verified
Took almost two months to arrive, with no updates. I had initially thought it was scam.
Purchased item
Aven
"It looked bigger in the ads."
Stephen A.Verified
There is literally no support, despite the website saying support is 24/7 available. There is no phone number. No chat bot. No mailing address. Nothing.
Also, the website does not disclose that these products are not in the U.S. They ship from China and it takes at least a month. This is not Amazon. It's a really long wait time and then no support of any kind.
Purchased item
Aurevo
"This light does not come with mounting holes that permit U.S. universal mou..."
Terence W.Verified
Delivery performance and lack of communication were frustrating
Purchased item
Aven
"We like the shape and appearance. Unfortunately, it arrived with some dirt..."
David C.Verified
There was a bit of a disconnect when I got a notification that it had been sent to UPS - and UPS had no record of it. But it was all sorted, and everything turned out great!
Purchased item
Aven
"I bought it for my wife. I didn't hear from customer service for a time, a..."
Austin P.Verified
For $300 they took two months to send me a $10 lamp made of terrible materials.
Purchased item
Fira
"The lowest quality piece of furniture or lighting I have ever purchased. In..."
Naoki N.Verified
It took nearly 4 months to receive my order
Purchased item
Aven
"The wood is a bit flimsy and all the pieces don’t align quite properly, and..."
German B.Verified
Customer services terrible
Return policy a scam
Purchased item
Aurevo
"Lamps arrived without installation manual.
Customer service terrible
Return..."
Varun K.Verified
Shared already
Purchased item
Gray
"The product description mentioned a dimmable switch, which was not the case..."
Chuck S.Verified
The shopping experience was easy. I had a little bit of trouble with the delivery, but customer service resolved the issue.
Purchased item
Aven
"Beautiful design. The internal lighting is very nice at night."
Slater M.Verified
Terrible
Purchased item
Aven
"The order took 12 weeks. Was supposed to be 4. Folks but even get a phone c..."
Charles Y.Verified
Slow delivery. No promised gift. No instructions for lamp assembly.
Purchased item
Fira
"There was no extra gift included unless it was supposed to be the bulb, whi..."
Robert L.Verified
THE SHOPPING EXPERIENCE WAS HORRIBLE. NO UPDATES, LONG SHIP TIMES FROM CHINA.
Purchased item
Summer Sale Gift
"the worst experience. i ordered 3 of the sphere lights. when i unboxed them..."
Wolfgang H.Verified
Product Quality. Shipping Damage. No real customer support.
Purchased item
Labor Day Gift
"Not a good product. Customer service could be improved. Not again."
Sahil J.Verified
his has been a really disappointing experience from start to finish. I’ve been waiting over two months since placing my order, and the lamp I received is defective and completely unusable. On top of that, I’ve had to go through multiple rounds of emails (at least five correspondences) just to try to resolve this.
Now, after already sharing photos and videos of the issue over email, I’m being asked to upload everything again through this return portal. It’s very inconvenient and feels unfair, es
Purchased item
Aven
"his has been a really disappointing experience from start to finish. I’ve b..."
Ron J.Verified
Easy to order but no disclosure these lights were being shipped from China. If I had known, that I would not have ordered.
Purchased item
Shipping Protection
"Ordered two of these lights several weeks in advance of needing them. My s..."
Jim D.Verified
YOUR COMPANY SUCKS ON EVERY LEVEL.
Purchased item
Aven
"MY AVEN LAMP ARRIVED DAMAGED. IT WAS AN ANNIVERSARY PRESENT FOR MY WIFE. YO..."
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