Scott H.Verified
Easy to order, priced fairly and arrived as stated it would.
Purchased item
Aven
"Love this amazing piece of art for our home. Over Thanksgiving we had a nu..."
Outlight store reviewsSee product reviews
Barney F.Verified
Accidentally ordered two and they charged me crazy amounts of money to return one of them
Purchased item
Aven
"Way overpriced for what it is"
Kaleemullah S.Verified
No communication. Website says 24/7 support but that is not true.
Purchased item
Aven
"The lack of communication was very concerning. I left multiple messages, wi..."
Debbie V.Verified
Thank you.
Purchased item
Aven
"I’m an amber color girl lover, thus why I fell in love with this lamp. The..."
Linda M.Verified
Came quicker than expected
Purchased item
Aven
"Instructions could be better."
Cindy B.Verified
Scam! Do not buy it from Outlight!
Purchased item
Fall Sale Gift
"Very disappointed with the quality — the item feels cheap and made of flims..."
Laura B.Verified
You promote a high-end product you need a high-end customer service level to go with it
Purchased item
Aven
"Order took weeks to arrive. When I inquired on delivery immediate response..."
Mike G.Verified
I purchased a pair of the large Aven Lights. One of the included bulbs did not work. Aven will not ship a replacement. They indicated that I should buy one and they will reimburse me for the cost. The problem is that these bulbs are not readily available (which is likely why the will not ship them. It is at least 4 to 5 weeks to get a replacement bulb from any online vendor (and Home Depot and Ace Hardware do not carry them. So after waiting 3 - 4 weeks for the lamps you will need to wait
Purchased item
Aven
"I purchased a pair of the large Aven Lights. One of the included bulbs di..."
Doug F.Verified
Thought for sure I got scammed and almost disputed. It’s a lot of money for a lamp. Glad to be proven wrong. Work on communication support.
Purchased item
Aven
"It took a long time to get and communication was inconsistent. I was beginn..."
Emily E.Verified
The lamp came weeks after the “expected delivery date” mentioned in my order confirmation, but I received an update from Outlight only after sending multiple messages to customer service.
Purchased item
Fira
"What looks like a sleekly designed lamp at a decent price on Instagram is i..."
Ronda K.Verified
Product is outstanding. Only challenge was having no instructions on how to place bulbs into lamp. Had to go online to customer reviews and fortunately found comments giving guidance.
Purchased item
Aven
"Presents so nicely!"
Alejandro V.Verified
already did
Purchased item
Aven
"It took forever to ship, and there were no updates.
The quality of the sta..."
Bruno C.Verified
The wait is a bit unsettling but the reveal is something else… very fulfilling
Purchased item
Aven
"The craft is insane…esthetics 🤯🤯🤯"
Anthony C.Verified
N/A
Purchased item
Aven
"It's not wood!!!! IT IS A SHADE!!"
Adam B.Verified
See previous. The shopping experience was extremely spotty. I often wondered if anyone was even reading my emails, some of which went unanswered. Hopefully, this young company will improve its communications to match the quality of their products, which are lovely.
Purchased item
Aven
"Delivery took a very long time, and getting answers from the company was of..."
David P.Verified
poor customer service, long order fulfillment time, and poor build quality.
Purchased item
Aven
"Nice design, but the quality of materials isn't great. There is a 'plastic..."
Catherine B.Verified
I had ordered two items, a large and small Aven floor lamp. I was only given the small one. I had sent three emails asking about the large one but were ignored by Ibrahim until I finally received the chargeback from Visa that I requested from them. Also, never given the summer gift
Purchased item
Summer Sale Gift
"I was never given the summer gift"
Dana A.Verified
Lack of personal communication, felt like the business wasn't real
Purchased item
Aven
"Lack of personal communication (updates on the order status) and it taking..."
Shahe K.Verified
na
Purchased item
Aurevo
"there to skinny"
Bill C.Verified
Took weeks and no communications. Had to e mail them repeatedly to get an ETA
Purchased item
Fira
"Misleading ad. Thought it was glass not plastic. Not worth the price."
Frank S.Verified
Trash company, read the Reddit reviews
Purchased item
Aven
"Worst company i've ever dealt with. Was months late arriving and broken. No..."
Charlene T.Verified
took a while but it arrived.
Purchased item
Aven
"it adds a radiant glow to our space with a feminine flare! We luv it!"
Michael R.Verified
Par.
Purchased item
Aven
"The delay in delivery was rediculous, but I like the lamp very much. Howev..."
Ian W.Verified
Horrible. Scam.
Purchased item
Summer Sale Gift
"Horrible! Cheap material. No directions provided. A complete scam!"
Janet D.Verified
It was a bit frustrating. My order was lost in a shipping incident. First notification was amazing and then communication dropped off. I had to be the one to keep following up .
Purchased item
Aven
"It is a warm light. I like it a lot. However, for me personally, I’d like a..."
Bogdan M.Verified
It took awhile to get this but overall ok
Purchased item
Aven
"Very nice lamp!"
Steven H.Verified
Seamless
Purchased item
Aven
"Unusual and tasteful"
Michael P.Verified
Shipping took a while
Purchased item
Aven
"Love it - looks absolutely beautiful. Was a little bit nervous as I ordered..."
Scott H.Verified
2.5 months to receive
Purchased item
Aven
"Looks great. Took a while to receive."
Ashton T.Verified
⭐️⭐️⭐️⭐️⭐️
Purchased item
Aven
"Amazing!!"
Travis O.Verified
After waiting weeks to get the lamp, once it arrived I was blown away by how cheap this thing was. Flimsy mass produced junk from China. Then after asking to return, being charged $95 dollars for "restocking" after the $60 to return it. I'm left basically feeling like I've been scammed. Which is basically what this is.
Purchased item
Summer Sale Gift
"I didn't receive a summer gift. That was false advertising to get me to pur..."
Craig C.Verified
Fairly easy
Purchased item
Aven
"Quality wasn't what I was expecting for the price"
Rianne R.Verified
Beautiful items
Purchased item
Aven
"Ordering is not difficult.
Unpacking, setting up, and caring for the light..."
Justin V.Verified
I can’t think of how it could have been worse. LYING ASS customer service.
Purchased item
Aven
"AWFUL experience. The lamp took 8 weeks to arrive. Customer service was atr..."
Sameer D.Verified
very professional and great answers immediately responded with any kind of questions
Purchased item
Aven
"stunning light! It has such a nice contrast and give the room warmth and at..."
Joseph C.Verified
Can’t reach anyone in customer service and not very responsive to email.
Purchased item
Aven
"Not as nice as the pictures. Wood has knots it in. Getting in touch with c..."
Marie B.Verified
There was a delay in the making of the lamp and communication was lacking. I had to inquire about the status but the team was very reactive and I received my lamp shortly after inquiring about the reason the delivery was taking so long.
Purchased item
Aven
"This lamp looks amazing, I love my purchase!"
Marco L.Verified
Never buying from this company again. This is 2025 get your shipping in order and customer service.
Purchased item
Aven
"Horrible customer service and shipping time. Never again."
Ashwin V.Verified
Terrible product quality, got stuck with a fat restock fee. Maybe that’s the whole business.
Purchased item
Fira
"Worst experience ever.
I sent an email today."
James A.Verified
Complete shit show of a company
Purchased item
Aurevo
"This Company is SHADY!!! This is not a built-to-order light. Complete bulls..."
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