Outlight Store review | Loox

Outlight store reviewsSee product reviews

Devin R.Verified
If you are going to send the lampshade separate from the lamp, at least have tracking available on the lampshade. It’s now going on a week and I have no idea when I will receive the lampshade.
Holiday Gift
Purchased item
Holiday Gift
"You sent a small cleaning rag as a gift but then the same cleaning rag with..."
Nazema S.Verified
Lack of transparency around returns
Aven
Purchased item
Aven
"The material (thin wood) is flimsier than expected for the price point. The..."
Richard R.Verified
Terrible customer service. Still waiting for a reply after 3 messages on their online form, and 3 emails.
Maple
Purchased item
Maple
"I'd love to tell more about it, but the lamp came with no plug or base, so..."
Jon S.Verified
Bad advertising with online photos as colors are not an accurate description of the actual product. 2 stars
Fira
Purchased item
Fira
"It's a pretty cool looking lamp but there are some issues with it. First o..."
Katheryn G.Verified
I was hit with a $251 handling fee, plus I had to pay $30 for return shipping! I CANNOT believe your website says "Easy Returns"... How are you able to get away this?!
Aurevo
Purchased item
Aurevo
"The light quality is very disappointing. The wiring resembles what you'd fi..."
Peter L.Verified
sebastian was fantastic. very responsive. would have been nice if he had instructions re installing the dome shade etc. he even volunteered to help but my timing wouldn’t allow
Fira
Purchased item
Fira
"-diff to set up. lamp shade top near the hole was abraded -i couodn’t figu..."
Bryan G.Verified
Lights too forever to arrive. I followed up with email as no customer service support live at all. Never received any response at all and it’s been WEEKS. The lights finally came. Very disappointed. Screws holding it together are not black and not represented accurately in the picture. . It is horrible.
Black Friday Gift
Purchased item
Black Friday Gift
"Never received it."
Dewain D.Verified
No free gift
Fall Sale Gift
Purchased item
Fall Sale Gift
"I already told you. I never got the free gift. FedEx didn’t deliver any o..."
Maggie F.Verified
See previous message
Fira
Purchased item
Fira
"I have submitted photo proof of a damaged item. The photos were rejected an..."
Chadwick W.Verified
Disappointing waste of money.
Fira
Purchased item
Fira
"Light pole doesn’t stand straight. Cheap plastic. Sterile light emitted thr..."
Loren M.Verified
Wasn’t helped by customer service and the gift was garbage.
Holiday Gift
Purchased item
Holiday Gift
"It’s a microfiber cloth. That’s not a gift. And I still haven’t gotten my l..."
Pedro P.Verified
No comments
Aven
Purchased item
Aven
"Pay more attention to detail."
Bradd F.Verified
Stop ripping people off
Aven
Purchased item
Aven
"Stop ripping people off."
Lisa B.Verified
Send free gifts with (included with) the actual purchase.
Aven
Purchased item
Aven
"Free gifts never arrived, only offered $25 credit on a new purchase. Free g..."
Teresa F.Verified
Did think the customer service was good.
Fira
Purchased item
Fira
"I was disappointed that the orange globe is plastic instead of glass at tha..."
Michael U.Verified
Great product!
Black Friday Gift
Purchased item
Black Friday Gift
"I didn’t receive a “Black Friday gift”."
Clare H.Verified
As I said in my other review, shipping took forever, I was told I would receive a credit due to poor communication but never received it, and the lamp arrived slightly damaged.
Vero
Purchased item
Vero
"While I love the style of the light, it’s pretty cheap quality for the pric..."
Dhiren R.Verified
Waiting for return authorization to get a refund.
Noa
Purchased item
Noa
"Description was for a “glass like” orb. Reality is it is a flimsy cheap pl..."
Andrew O.Verified
I never received the free gift that was supposed to come with the light
Vero
Purchased item
Vero
"I never received the free gift that was supposed to come with the light"
Sahar R.Verified
This is a scam. Do not buy from this website.
Early Black Friday Gift
Purchased item
Early Black Friday Gift
"The item was first delayed then after two months of waiting only the lampsh..."
Andrew M.Verified
Just wouldn’t recommended based on the quality of the product. There is a massive gap between the packaging and quality of product vs the website
Elm
Purchased item
Elm
"Product felt cheap; packaging looked like it came from alibaba. Product doe..."
Joshua M.Verified
I emailed support and never received a response
Noa
Purchased item
Noa
"This lamp was not at all as advertised. It is made of plastic and feels che..."
Werner H.Verified
Nope
Fira
Purchased item
Fira
"Beautiful lamp!"
Judy S.Verified
This was a gift for my son and daughter in law. They absolutely love it!
Fira
Purchased item
Fira
"It’s perfect!"
Catherine L.Verified
I would be extremely hesitant to buy from Outlight ever again nor would I feel comfortable to recommend them to others.
Fira
Purchased item
Fira
"Quality is not to the level I would have expected for a nearly $400 price p..."
William F.Verified
No
Fira
Purchased item
Fira
"Nice lamp. Did not receive any Black Friday free gift so I can’t comment o..."
Michele R.Verified
It took over 3 months to arrive. This is only after I reached out to the company on 4 different occasions and at that I only received the shade and then 2 weeks later I received the rest of the light. The color of the wood was more of a light beechwood and nothing as the picture depicted. Sebastian had approved the return of the light and then the return was rejected. They stated that all pictures were not included;however, it is difficult to do when only the shade was delivered.
Fall Sale Gift
Purchased item
Fall Sale Gift
"Never received a gift!"
Scott C.Verified
No
Olin
Purchased item
Olin
"It’s beautiful! I’m very happy with it."
H.Verified
Very slow shipping and very messy styrofoam
Fira
Purchased item
Fira
"Absolutely terrible quality Styrofoam was broken to bits and went all over..."
Thomas S.Verified
You charge a lot of money for cheaply made products. Then when someone tries to return it for a refund, you basically say no , too bad for you! How disappointing.
Fira
Purchased item
Fira
"This product is unbelievably disappointing. It was described as an acrylic..."
Daniel C.Verified
Support is completely unresponsive I am still waiting for someone to contact me to help me with a problem.
Black Friday Gift
Purchased item
Black Friday Gift
"I've repeatedly reached out about this to support and nobody has bothered t..."
Lori K.Verified
Really terrible customer service and communication
Aven
Purchased item
Aven
"The lamp is pretty. That said, it took 7 weeks to arrive, the quality is pr..."
C.Verified
Horrible!
Jora
Purchased item
Jora
"It took way too long to arrive. When I wrote a message to the customer serv..."
Nfn I.Verified
I deeply regret buying from Outlight. I paid $398 for what was marketed like a premium light, and what arrived was a cheap, lightweight plastic lamp that feels flimsy and wildly overpriced. The quality is nowhere near what a nearly-$400 price tag implies. If I had been able to touch this product before purchasing, I would have walked away immediately.
Fira
Purchased item
Fira
"I deeply regret buying from Outlight. I paid $398 for what was marketed li..."
Sumanta B.Verified
The lamp shade is very cheap - I regret this purchase.
Early Black Friday Gift
Purchased item
Early Black Friday Gift
"I didn't get any such gift."
Cecilia M.Verified
Misleading adverstising and cheap products.
Fira
Purchased item
Fira
"I waited 6 weeks for a cheap plastic - not acrylic - POS from China. I thou..."
Michael C.Verified
Cheap product. Still haven't received one of the lamps I ordered.
Fira
Purchased item
Fira
"Cheaply made product. My prior one star review was deleted, will be interes..."
Michael H.Verified
Great company to work with
Aven
Purchased item
Aven
"Great light, my wife loved it!"
Roxanne S.Verified
Customer service was very responsive and packaging was very secure
Aven
Purchased item
Aven
"Love my light."
Juan C.Verified
Better customer service
Aven
Purchased item
Aven
"The light came without lightbulb and costumer service has been useless"
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