Outlight store reviewsSee product reviews

If you are going to send the lampshade separate from the lamp, at least have tracking available on the lampshade. It’s now going on a week and I have no idea when I will receive the lampshade.

Lack of transparency around returns

Terrible customer service. Still waiting for a reply after 3 messages on their online form, and 3 emails.

Bad advertising with online photos as colors are not an accurate description of the actual product. 2 stars

I was hit with a $251 handling fee, plus I had to pay $30 for return shipping! I CANNOT believe your website says "Easy Returns"... How are you able to get away this?!

sebastian was fantastic. very responsive. would have been nice if he had instructions re installing the dome shade etc. he even volunteered to help but my timing wouldn’t allow

Lights too forever to arrive. I followed up with email as no customer service support live at all. Never received any response at all and it’s been WEEKS. The lights finally came. Very disappointed. Screws holding it together are not black and not represented accurately in the picture. . It is horrible.

No free gift

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Disappointing waste of money.

Wasn’t helped by customer service and the gift was garbage.

No comments

Stop ripping people off

Send free gifts with (included with) the actual purchase.

Did think the customer service was good.

Great product!

As I said in my other review, shipping took forever, I was told I would receive a credit due to poor communication but never received it, and the lamp arrived slightly damaged.

Waiting for return authorization to get a refund.

I never received the free gift that was supposed to come with the light

This is a scam. Do not buy from this website.

Just wouldn’t recommended based on the quality of the product. There is a massive gap between the packaging and quality of product vs the website

I emailed support and never received a response

Nope

This was a gift for my son and daughter in law. They absolutely love it!

I would be extremely hesitant to buy from Outlight ever again nor would I feel comfortable to recommend them to others.

No

It took over 3 months to arrive. This is only after I reached out to the company on 4 different occasions and at that I only received the shade and then 2 weeks later I received the rest of the light. The color of the wood was more of a light beechwood and nothing as the picture depicted. Sebastian had approved the return of the light and then the return was rejected. They stated that all pictures were not included;however, it is difficult to do when only the shade was delivered.

No

Very slow shipping and very messy styrofoam

You charge a lot of money for cheaply made products. Then when someone tries to return it for a refund, you basically say no , too bad for you! How disappointing.

Support is completely unresponsive I am still waiting for someone to contact me to help me with a problem.

Really terrible customer service and communication

Horrible!

I deeply regret buying from Outlight. I paid $398 for what was marketed like a premium light, and what arrived was a cheap, lightweight plastic lamp that feels flimsy and wildly overpriced. The quality is nowhere near what a nearly-$400 price tag implies. If I had been able to touch this product before purchasing, I would have walked away immediately.

The lamp shade is very cheap - I regret this purchase.

Misleading adverstising and cheap products.

Cheap product. Still haven't received one of the lamps I ordered.

Great company to work with

Customer service was very responsive and packaging was very secure

Better customer service