Darlene N.Verified
LONG delivery time.
Purchased item
Verve
"I Love the light. The only issue I had was how long it took to receive. D..."
Outlight store reviewsSee product reviews
Chris M.Verified
I won't be shopping here again. long shipping, poor quality, and restocking/handling fees make returns expensive and impractical. look elsewhere for your needs
Purchased item
Aurevo
"Overall I thought the build quality was low and the lights felt flimsy for..."
Timothy M.Verified
The restocking fee (plus shipping) is outrageous.
Purchased item
Aven
"The light is fine, although I returned it because it does not look as high..."
Gregory T.Verified
I never received the lights that I ordered. Won’t ever buy from this company again and will recommend that others look elsewhere
Purchased item
Holiday Gift
"I still don’t have my order, just this silly cloth. I have reached out to f..."
Ariel J.Verified
N/A
Purchased item
Aven
"Not as steady as it looks in the picture. Couldn’t get it to stand straight..."
Courtney L.Verified
just slow …
Purchased item
Holiday Gift
"It was a cleaning cloth - not really a “present” but the thought was apprec..."
Sean K.Verified
I did not get the entire lamp. And now I have to deal with requesting a return and then wait another 4-6 weeks to get a replacement.
Purchased item
Cavon
"I did not receive everything."
Jesus T.Verified
I am still dealing with the return process.
Purchased item
Aven
"The lamp is made out of paper giving the feeling of an IKEA lamp for the pr..."
Efay David S.Verified
They are a scam. My lamp never arrived.
Purchased item
Holiday Gift
"They are a scam. My lamp never arrived."
David F.Verified
Horrible experience
Purchased item
Aurevo
"Cheap lights and when request to return never responded but they are persis..."
Benny I.Verified
Poor
Purchased item
Blair
"Poor"
David L.Verified
Easy easy easy
Purchased item
Aven
"Came fast. Perfect shape and ready to go out of the box. Beautiful and add..."
Jan S.Verified
Shopping was fine but I have not received my order. It has been 6 weeks.
Purchased item
Mira
"I have not received my order. It appears that my order was mixed up with s..."
Nancy G.Verified
Purchased the Olin lamp. I love the style, however it arrived broken and over three months later. I did get a credit of $50.
Purchased item
Black Friday Gift
"Never received a Black Friday gift."
Todd N.Verified
Customer service is very slow to respond.
Purchased item
Olin
"1st the lamp took over 3 months to deliver which we could have lived with,..."
Fidel R.Verified
More than a month waiting for my lamp. It hasn’t shipped yet!
Purchased item
Holiday Gift
"I have mora than a month waiting for the lamp. The “free item” that arrived..."
Martin S.Verified
See previous comment
Purchased item
Black Friday Gift
"It took over 3 months to get our order and most of our update questions wer..."
Maria B.Verified
Overpriced drop ship company. Reviews are fake
Purchased item
Noa
"Quality is poor. Looks and feels like a toy. Found same item on Alibaba for..."
Chris H.Verified
Fast ship
Purchased item
Aven
"Very happy! Thanks"
Mark J.Verified
No
Purchased item
Fira
"The light feels cheap. The color of the lamp shade globe is very uneven."
Jaidev K.Verified
Poor quality. Poor return process.
Purchased item
Aven
"Didn’t like it and the return process was costing too much so ended up keep..."
Michael B.Verified
I could never recommend your product for the simple fact your customer support is nothing less than pathetic.
Purchased item
Olin
"I received the lamp without the lamp shade. I sent the first e-mail to your..."
John H.Verified
Very poor customer support
Purchased item
Olin
"We never received the shade and support has not responded to any of our ema..."
Dacia K.Verified
Hard time with customer service communication trying to resolve an issue with a damaged lamp.
Purchased item
Aven
"Having issues with customer service with a damaged lamp. Haven’t heard back..."
Colleen C.Verified
Per my prior response, items have not shipped and I cannot get an answer worth anything when I ask about it.
Purchased item
Holiday Gift
"I don't care at all about this free gift that you keep wanting me to review..."
Orland B.Verified
The lamp is much less impressive in real time than it appeared in the sales photos and marketing info. Return policy is designed to discourage such, with a restocking fee, and return shipping fees paid by me. Would I highly recommend buying from Outlight? NO
Purchased item
Aven
"lamp in real time presentation is less impressive than was perceived from t..."
Analisa J.Verified
Order & delivery all went smoothly.
Purchased item
Fira
"Love the minimalist dome shape. Easy to put together. Fits my lifestyle ver..."
Daniel P.Verified
Bad. Never received the full item or return label or refund. Had to file a case with PayPal.
Purchased item
Olin
"The lamp I ordered arrived without a shade. I was told it was shipped separ..."
Danielle M.Verified
Response time has been slow, inconsistent, and we are still awaiting a refund on the lights that we returned. The $40 return fee is extremely disappointing as well.
Purchased item
Aurevo
"The lights arrived and we realized that the mounting options were extremely..."
Brad D.Verified
Great customer service department!! Thank you for helping with my exchange.
Purchased item
Aven
"Outlight has some of most beautiful lighting products on the market and the..."
Olutoyin A.Verified
Excellent response time and communication.
Purchased item
Noa
"This light is so gorgeous in person. The photos don’t do it justice. So fab..."
Joann B.Verified
It was easy and the team was very professional and polite. They seemed so thankful for my purchase but I should be thanking then for a beautiful light and statement piece.
Purchased item
Aven
"Love this lamp as it creates a beautiful mood in my sunroom. Very happy wi..."
Renee C.Verified
Quick delivery
Purchased item
Aven
"Very cool and looks like the pictures."
Martin M.Verified
It needs better instructions
Purchased item
Aven
"Love the lamp! Could have done with better instructions especially how to c..."
Sid L.Verified
Would love to hear from you and allow you to make this right. It has been over two weeks and still, no progress on resolving your issues. If you actually publish this review on your website, I hope people think twice before ordering from you, given the poor service received, and the actual item looking nothing like the photos on the website.
Purchased item
Olin
"Your customer support sucks. The lamp came without the shade, and although..."
Chris B.Verified
Your company is a fraud. We will investigate you taking back returns and not issuing refunds.
Purchased item
Fira
"Provided multiple evidence the return was complete and delivered. Instead..."
Pamela S.Verified
My package arrived even sooner than I had anticipated!
Purchased item
Aven
"I absolutely LOVE the tall Aven. It’s like a piece of lighted art and perfe..."
George B.Verified
Communications to the customer with updates and truth should be considered
Purchased item
Aven
"The order cycle was scary. Shipment dates were missed. Questions about the..."
Sandra Z.Verified
Both lights I ordered did not work and were of shocking poor quality. The customer service folks were helpful and eventually succeeded in helping me return and get a refund.
Purchased item
Black Friday Gift
"I didn’t get anything extra so not sure what this is referring to."
Nathaniel S.Verified
I never received the items I ordered but was charged.
Purchased item
Fall Sale Gift
"Never received it"
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