Lisa J.Verified
Sucks
Purchased item
Flo Portable Pilates Reformer
"Over priced and fixed into an app that costs..."
Flo Pilates store reviewsSee product reviews
Jennifer N.Verified
Needs improvement
Purchased item
Pilates App Subscription
"The app sucks"
Abirami K.Verified
NA
Purchased item
Pilates App Subscription
"NA"
Dawn W.Verified
Still can’t get into the AP. Your service is terrible!!
Purchased item
Flo Portable Pilates Reformer
"Still waiting for a reply back. The AP doesn’..."
Cynthia R.Verified
Felt screwed.
Purchased item
Flo Portable Pilates Reformer
"Track movement is clunky and resistance is no..."
Rina L.Verified
To get my app refund took almost a month.
Purchased item
Flo Portable Pilates Reformer
"By allowing people to actually received the p..."
Christina Starzak W.Verified
Bad customer service, and crappy product.. also way more expensive than advertised. My app subscription started without giving me a heads up my free trial was ending. Now I’m stuck with $130 subscription and another $130 towards a crappy machine.
Purchased item
Pilates App Subscription
"The app stinks. Feel like I was sold a bill o..."
Betsey K.Verified
Terrible company who doesn’t respond or follow through. I have been waiting for 2 refunds that I have been promised for almost 2 months. Just awful!!!
Purchased item
Pilates App Subscription
"Your company has been awful to deal with and..."
Karen W.Verified
Don't like and did not know there would be a charge for work outs. I expected more of a description of workouts to be with package. I plan to sell.
Purchased item
Pilates App Subscription
"you can't, I don't like the workout"
Catherine I.Verified
Overall package with all items included is insanely expensive for your investment. Feels like a scam.
Purchased item
Flo Portable Pilates Reformer
"The high price of the machine should be highe..."
Brittney G.Verified
App is lame
Purchased item
Flo Portable Pilates Reformer
"Not worth the money"
Sara M.Verified
Customer service is not good.
Purchased item
Pilates App Subscription
"I canceled the subscription, still got charge..."
Cara C.Verified
Horrible.
Purchased item
Priority Shipping
"Unfortunately this company’s “customer servic..."
Arianna M.Verified
horrible customer service, would not recommend.
Purchased item
Flo Portable Pilates Reformer
"will never purchase from you again."
Maria G.Verified
Charged for app I have no access to
Purchased item
Pilates App Subscription
"I cancelled the subscription and I was still..."
Tamara L.Verified
Package arrived so quickly and tutorials really helped me with what to do
Purchased item
Priority Shipping
"This powerful machine in such a slim package..."
Michelle K.Verified
Not a bad price to workout at home. Machine works great, the classes are great
Purchased item
Flo Portable Pilates Reformer
"Workouts on the app are great. After 3 you re..."
Erica C.Verified
The videos are not good. A monthly subscription was started without my knowledge. You are harassing me via email. Stop charging me and stop contacting me!!!
Purchased item
Pilates App Subscription
"This started a monthly subscription. The vide..."
Ashley W.Verified
Great deal. Had some trouble but got excellent customer service.
Purchased item
Pilates App Subscription
"My app keeps losing track of my consecutive d..."
Andrea M.Verified
Gteat
Purchased item
$25 Flo Pilates Gift Card
"So far good. Best purchase is made"
Stephanie O.Verified
Not happy with the customer service or the app subscription trial starting the day you order and not by activation time (like when you receive the pilates board to do the actual exercises)
Purchased item
Pilates App Subscription
"Charged for trial period that started on day..."
Kelsey B.Verified
AI BULLSHIT
Purchased item
Pilates App Subscription
"A scam"
Lexi T.Verified
Scam
Purchased item
Pilates App Subscription
"App subscription automatically signs you up f..."
Candice L.Verified
This company is a scam
Purchased item
Flo Portable Pilates Reformer
"This company is a complete scam in my experie..."
Colleen A.Verified
Poor customer service
Purchased item
Pilates App Subscription
"I purchased this as a gift for my daughter .i..."
Jenna O.Verified
No shipping updates for 2 months.
Purchased item
Flo Portable Pilates Reformer
"Great equipment allowing many core areas to w..."
Therese W.Verified
The shopping experience was great and it was easy to order
Purchased item
Priority Shipping
"Everything was delivered on time, and the pro..."
Cindy P.Verified
Was good.
Purchased item
Priority Shipping
"Didn't come in 3 day, but I did buy on a Satu..."
Lacee F.Verified
I need to be contacted to resolve issues.
Purchased item
Pilates App Subscription
"I don’t want it and have been trying to get i..."
Shannon B.Verified
Terrible customer service that doesn’t care about their customers
Purchased item
$25 Flo Pilates Gift Card
"I never got my $25 gift card. I contacted cus..."
Allison B.Verified
Did not use product or app yet but apparently have been being charged for the past few months unfortunately.
Purchased item
Pilates App Subscription
"I did not get to use the app once but I was c..."
Manal H.Verified
Never received the portable Pilates, socks or gift card. Sent several messages and emails: no response. It looks like scam to me or they need a better customer service.
Purchased item
Pilates Grip Socks
"Never received it nor the portable reformer n..."
Bethany F.Verified
Scam- product was cheap plastic and poorly constructed. Plastic bands snapped off with use despite following instructions, and device cracked when stood on as per the instructions.
Purchased item
Priority Shipping
"Only one item shipped, it took a week, and I..."
Jill F.Verified
Can’t get ahold of anyone to cancel this
Purchased item
Unlimited FLO Access
"I have written multiple times. I want to canc..."
Courtney A.Verified
Shipping address was incorrect. Reached out to customer service, who said the address was updated only to find out it never was. Item was marked “delivered” but I don’t know where or to who.
Purchased item
Priority Shipping
"Horrible experience with Flo Pilates"
Rachael H.Verified
Website east to navigate
Purchased item
$25 Flo Pilates Gift Card
"I like that the board folds down and doesn't..."
Lisa W.Verified
No response to a customer service issue that is 8 months old
Purchased item
Pilates App Subscription
"I have jet to receive the 2 parts for my pila..."
Stephanie T.Verified
Love it!
Purchased item
Pilates App Subscription
"Love it!"
Namubiru N.Verified
The lack of transparency in charges is out of this world. How do you charge someone twice for the same item and then say “ oh that is for the subscription.” I understand if the equipment costs $129 …..but a monthly subscription for video classes!!!! No way. Who in the world is soo damn to pay $129 monthly for a home Pilates subscription. At that price I might as well just pay for a membership to club Pilates because they actually give you in personal classes. Buy at your own risk ⚠️
Purchased item
Pilates App Subscription
"The lack of transparency in charges is out of..."
Barbara S.Verified
Took too long to receive and received the wrong color
Purchased item
Pilates App Subscription
"Took months to get my item and I ordered purp..."
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