Flo Pilates Store review | Loox

Flo Pilates store reviewsSee product reviews

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Courtnee B.Verified
Quick and easy, very manageable to understand and use.
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Purchased item
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"Product is amazing!"
Samantha S.Verified
Terrible customer service! Cheap device!
Pilates App Subscription
Purchased item
Pilates App Subscription
"I paid for a year up front and was trying to..."
Carol Ann M.Verified
Someone in customer service is trying to help me, but to be told that the only thing I can do is wait till your company figures out how to allow people to reset their app passwords is more than frustrating.
Flo Portable Pilates Reformer
Purchased item
Flo Portable Pilates Reformer
"I like it, but unfortunately I haven’t actual..."
Babette W.Verified
Love it. Helps me tone 4 times a week!
Pilates App Subscription
Purchased item
Pilates App Subscription
"Getting charged when I never used the app suc..."
Leighann S.Verified
I did not recieve the free access to the app as indicated when I bought the reformer.
Flo Portable Pilates Reformer
Purchased item
Flo Portable Pilates Reformer
"The reformer is great and love the app! Only..."
Brittnee K.Verified
False advertising, still waiting for my refund
Pilates App Subscription
Purchased item
Pilates App Subscription
"False advertising, still waiting for my refun..."
George N.Verified
Billing for 2 app subscriptions is a total scam.
Pilates App Subscription
Purchased item
Pilates App Subscription
"I did not sign up for the app and was billed..."
Michelle J.Verified
What I said before
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Purchased item
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"I’m extremely unhappy with my experience. The..."
Ashley F.Verified
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Flo Portable Pilates Reformer
Purchased item
Flo Portable Pilates Reformer
"."
Toni T.Verified
Waiting for refunds I was told I would receive for about a month now.
Pilates App Subscription
Purchased item
Pilates App Subscription
"I was charged a 2 year subscription at one ti..."
Lynn K.Verified
Quality is not as good as expected. Beginner videos do not explain each move prior to doing them
Pilates Grip Socks
Purchased item
Pilates Grip Socks
"The board is not a sturdy as I would like. I..."
Molly S.Verified
Advertisement was misleading. The “gifts” that came free and usage of the app are not one and the same.
Flo Portable Pilates Reformer
Purchased item
Flo Portable Pilates Reformer
"I was charged for the app 129.00 due to false..."
Natalie B.Verified
not pleased with how you started the app subscription without me ever downloading the app. I lost my free trial due to poor timing with your shipping.
Pilates App Subscription
Purchased item
Pilates App Subscription
"You started my free trial before my order arr..."
Katya A.Verified
Very good
Pilates App Subscription
Purchased item
Pilates App Subscription
"Very nice love it"
Katy G.Verified
Everything shipped on time and was better then I thought it would be!!!
Pilates Studio Reformer
Purchased item
Pilates Studio Reformer
"Better than I thought it would be!!!!"
Jennifer N.Verified
No
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Purchased item
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"Your return policy sucks. Your product sucks...."
Rachel D.Verified
Easy
Pilates App Subscription
Purchased item
Pilates App Subscription
"The app was bad. It loaded about 10 programs..."
Michelle W.Verified
It says 30 day return, but only if you haven't opened the package. That is on purpose because you know your product will be returned if anybody gets a chance to use it.
Pilates App Subscription
Purchased item
Pilates App Subscription
"Your app is buggy and not well designed, and..."
Christina W.Verified
Customer service was extremely unhelpful
Pilates App Subscription
Purchased item
Pilates App Subscription
"Charged for something I didn’t order"
Hanae A.Verified
Did not receive any response when reached out for support
Pilates App Subscription
Purchased item
Pilates App Subscription
"Reached out for support with regards to the p..."
Jessica B.Verified
Product was great, customer service had miscommunication and was slow to respond
Pilates Studio Reformer
Purchased item
Pilates Studio Reformer
"Great product, did take a while to get here a..."
Karen W.Verified
Overall poor quality
Pilates App Subscription
Purchased item
Pilates App Subscription
"I didn’t plan on subscribing to the app. I di..."
Brittni A.Verified
It’s been probably a month and I’m Trying to get the rma number. What the heck is going on. I have never had this experience with your human reps before.
Flo Portable Pilates Reformer
Purchased item
Flo Portable Pilates Reformer
"Do what you say and respond to your customers..."
Dave B.Verified
Shocking and over charhed twice
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Purchased item
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"Worst product ever, and ripped off twice with..."
Kathy W.Verified
Customer service does not follow through, extremely disappointing
Flo Portable Pilates Reformer
Purchased item
Flo Portable Pilates Reformer
"Customer service was not responsive, signed m..."
Christine T.Verified
Too much contact after I canceled my subscription.
Pilates App Subscription
Purchased item
Pilates App Subscription
"Stop emailing me!!!!!"
Gina L.Verified
Lack of support to my issues for 4 months
Pilates App Subscription
Purchased item
Pilates App Subscription
"I have had this since December and unable to..."
Bridget D.Verified
Are you kidding me?! How did it go?! I’ve emailed you people every day since 3/10 for a refund!
Pilates App Subscription
Purchased item
Pilates App Subscription
"Are you kidding me?! How did it go?! I’ve ema..."
Yvonne G.Verified
The product is good but the customer service was just lacking. I got an answer from a bot that was not helpful and had to send multiple messages. I never really got an answer?
Pilates Studio Reformer
Purchased item
Pilates Studio Reformer
"I really like the reformer. The only issue wa..."
Dean G.Verified
Terrible customer service
Pilates App Subscription
Purchased item
Pilates App Subscription
"Never received the product.. had to have cred..."
Julie V.Verified
Worse customer service
Pilates App Subscription
Purchased item
Pilates App Subscription
"Customer service has been horrible. I receive..."
Wedad A.Verified
Bad customer service
Pilates App Subscription
Purchased item
Pilates App Subscription
"Bad service"
Lauren K.Verified
I have been trying to return my order for weeks - I cannot get a human to respond to my request.
Pilates App Subscription
Purchased item
Pilates App Subscription
"Customer service is the worse!"
Maura P.Verified
This was frustrating and hard to resolve.
Pilates App Subscription
Purchased item
Pilates App Subscription
"The app does not work. Paid for subscription..."
Nancy Lapointe L.Verified
Loved it
Flo Portable Pilates Reformer
Purchased item
Flo Portable Pilates Reformer
"Love the vidéos"
Deborah F.Verified
I want my refund!!!!!
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Purchased item
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"I am not happy with your company, and unless..."
Lori A.Verified
The reformer does not glide smoothly so it is of no use to me. I’d like a refund and my app subscription cancelled. Lori Almon
Pilates App Subscription
Purchased item
Pilates App Subscription
"I have tried to cancel my subscription to thi..."
Natalie R.Verified
I want to cancel my subscription!!!
Pilates App Subscription
Purchased item
Pilates App Subscription
"I want to cancel my subscription!!!"
Angela J.Verified
Attempted on multiple time to get refund as I want to return my Flo device. No one is getting back to me. Now have involved my CC and BBB. HORRIBLE CUSTOMER SERVICE, or I should say none at all!!!!
Pilates Grip Socks
Purchased item
Pilates Grip Socks
"Attempted multiple times to get return inform..."
Alicia W.Verified
No clear way to cancel subscription
Pilates App Subscription
Purchased item
Pilates App Subscription
"I want to cancel my subscription and cannot"
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