Nio Teas store reviewsSee product reviews

The website has been easy to navigate. Orders are received within a reasonable time. Aside from the occasional freebies, the teas and teaware have been quite nice.

👍

Is always smooth and they always have offers on different teas. The shipping is always on time. The shipping company you use is very efficient.

My experience was very good 👍

I like the information, so that I can make a decision on what to buy.

Shipping was a bit longer than I thought itd be and truthfully they take their time to answer email and on occasion they dont answer at all. The items I purchased were as they should have been. The teas are great and the kyusu's i purchased were perfect. They definitely have quality teas. Truth be told id buy from them again.

Working with Nio Teas was an absolutely fabulous experience from start to finish. The professionalism and attention to detail made the entire process seamless and enjoyable. The service was remarkably efficient—shipping was fast, and the product arrived in perfect condition, exactly as described. It is rare to find such a combination of speed and quality, and I couldn't be happier with the results!

The order process was easy via the “Shop” App.

Great products and information about the products.

Light

Ho ordinato varie volte sul sito e mi sono sempre trovata bene in generale, la consegna richiede poco tempo e non sono mai rimasta delusa

Tutto bene

Delivery was good.

Wszystko ok

Top!

Although my order was delayed due to a courier issue, the Nio Teas team went above and beyond to resolve everything. They issued a full refund and even allowed me to keep the order as a kind gesture. Truly wonderful customer service and a brand that values its customers💕

Guter Bestellvorgang und schnelle Lieferung

Easy, pray, no problems

Good!

fast delivery and great costumer service.

Easy

Highly recommend Kagoshima Matcha Sae Sakamoto if you like a smooth cup of matcha.

It took nearly 4 weeks for my order to dispatch after placing the order. I had to submit a dispute with my bank to demand a refund and only then did Nio Teas responded to my email regarding my order. Highly disappointed.

Nio teas has never let me down. Good selection of both very affordable matcha and also more expensive premium matcha if I’m feeling fancy. The tea comes in the mail quicker than I think it’ll get here. Love that they take care in sourcing the purest forms of matcha with no pesticides. Great website. I will be sad if they ever have to close up shop for whatever reason.

Sehr professionel

You receive the best varieties of teas and they are packaged beautifully.

None at this time

I love this website and the offerings and have made a few return orders thanks

Always ships fast !

Ordering was easy and shipping was fast. Packaging was decent

Premium stuff, affordable prices

Bestellung, Bezahlung, Versand und Lieferung waren schnell und problemlos.

great service , wish had more choices on shipping options. Like using my ups account.... not a complaint, just a suggestion.

Excelente!

Great project Clear spring and matchado have better matchas though

Schnelle Lieferung

Cliente fedele da anni!

Guter Service

Die Informationen zum Bestellstatus könnten etwas besser sein.

The bad: not my favorite packaging (tea pouches put directly in a bubble-mailer), and I hate to be picky but the matcha sampler has been just ok so far. The good: when the packaging issue ruined a gift, Nio express-shipped a replacement so the gift would still be ready in time. I didn't even ask them to do that. So customer service wowed me. The gift was a sencha and I got to try some with the recipient and it was excellent.