Night Operators store reviewsSee product reviews

Wasn’t happy with the fact that my order of my thermal/viper night vision goggles didn’t show up when company said it was delivered then after I emailed them to complain they said I only ordered the night vision. I finally received my proper order only after tons of unanswered emails. Customer service sucked

Product was good for the price. Shipping is somewhat to be desired. Atleast on being able to track ti. And it took awhile to go from shipping labeled created to it actually shippping.

Communication was a little slow but they did respond when I had questions about what all was shipped. Not much explanation to explain what should be in each package just a copy of package tracking, which did not help. Have not had much luck in getting the IR and thermal to be the same size and to line up on top of each other. That is frustrating but I am still working on that.

Was smooth as butter , had a problem with the shop app saying package delivered when it wasn't which caused a panic, so I would warn every one trust the n.o. tracking...NOT the shop app, and the products I ordered(heat and viper bridge, bump helmet, m32) exceeded expectations, I'm excited to see what bon has for us next. I'm expecting BIG things from this company.

Great product for the price

The 2 units I purchased did not come with instructions on how the brackets are assembled to hold the 2 units together. Also the battery recepticle does not have markings to show +ve or -ve so it difficult to determine which way the batteries are installed.

Will when I can fully utalize , the equipment!

Good product for a good price.

So far so good. Haven’t mounted it yet. Just playing with my new toy.

Night Operators did allow me to send the Fusion system back for a refund.

Delivery was a bit slow but the customer service folks kept me up to date.

Very fast shipping and nicely packaged!

Everything came in and it was faster than I expected. The shipping company could've done better though, the box looked like it had been dropped. But I had no issues with the equipment.

I would expect better customer support considering the price of the components. Now I'm not sure about whether I want to trust the company enough to order the much more expensive Heat unit to add to my night vision unit.

No.

Make sure explain batteries not included

I had a small issue and they fixed me right up and sent a replacement part. Awesome customer support

Customer service is almost non existent….takes weeks for them to get back to you.

Took a little longer than expected to get to me but absolutely worth the wait.

Thanks for making night vision affordable!

batteries should be included with the combo.

Fast shipping

Excellent, experience. Items just as described.

None

The thermal optics are a must, there’s no escape.

Package did not arrive before Christmas.

Communication with company is slow and at times nonexistent

Seemed a little long for shipment, over all good experience and the monocle is really cool. Wish instructions were a little clearer.

Great company and great communication and overall great products

Seems like a good company, and they respond pretty fast with questions or concerns.

Service has always been great!

Can i get charger covers for optics, no way to secure them so they dont get lost. Can i get more for the ones i have lost already??

They're ok.

nope

THey are very responsive to assist with any issues arrising.

Had to get mounts sent after initial delivery. They took care of it quickly so that’s why not 5/5

My first experience with Night Operators. I’d like to see them add more products, especially accessories for the NVGs.

Good budget Gear!

..

Works as should.