Night Operators store reviewsSee product reviews

Shipping need some work

My order was delivered fast and the product is outstanding

There were issues with the Wilcox mount and the bridge device. The bridge device won't lock into the metal Wilcox mount and the plastic mount you sent me, not strong enough for the weight of the heat viper devices.

A bit of a wait for shipping and regulations but it came

easy site to navigate

Great service product seems to be very useful and of good quality. Is it battle field quality probably not but I dont have deep po kets like the government and for protecting my livestock from predators it works smashingly.

Product delays and lack of communicaiton on order delivery.

Mixed feelings shipping company sucks. Night operations has no phone number to call when issues arise, product is good quality, good picture quality. I will be putting them to the test in a training environment this weekend, the bracket system worries me, the bar and hardware is very cheap. Kit has no instructions on how to assemble and use, still haven’t figured out the external battery lay out no + or - anywhere just don’t want to short them out in any way

Great products… just know you’ll be waiting two months. All my orders shipped separately over the course of the second month.

Fast delivery

Excellent. An outstanding company with values for the ones they serve and enlighten

Took a while to get to the house, but worth the wait.

Easy to navigate site and great products.

Great gear at great prices. Will return to report back after field time on it all. Hope for durability!!

Delivery could have been faster and of course the price could always come down. The onboard batteries don’t make it all night and even adding external batteries will not keep them on all night.

I was hopeful that the combo would work well but it does not

good

the shipment came on two separate shipments. Other than that, I was okay with the service. Not much comms from the operators, so I just trusted them and they did not fail me.

Shipping took forever and there wasn’t a lot of indication as to what was actually shipping in the order as the order split up for shipping. It eventually all made it though. There could be a lot more comprehensive explanation for setting up these up. I felt left in the dark (pun intended).

awesome.

It was ok

I was skeptical at first but everything was sent quickly and in full. Great product

They don't live up to the hype

Have never had a problem with products and when shipment was sent to wrong address they fixed it right away

They work great, good customer service

Everything went well. I received my package in the set schedule time. No complaints 👌

To long deliver

Will be a returning customer

It was great

Customer service takes to long

Unclear.

Overall the buying experience has been wonderful. In the beginning I had some concerns about the customer service timeliness. Eventually all my questions have been answered.

Wasn’t happy with the fact that my order of my thermal/viper night vision goggles didn’t show up when company said it was delivered then after I emailed them to complain they said I only ordered the night vision. I finally received my proper order only after tons of unanswered emails. Customer service sucked

Product was good for the price. Shipping is somewhat to be desired. Atleast on being able to track ti. And it took awhile to go from shipping labeled created to it actually shippping.

Communication was a little slow but they did respond when I had questions about what all was shipped. Not much explanation to explain what should be in each package just a copy of package tracking, which did not help. Have not had much luck in getting the IR and thermal to be the same size and to line up on top of each other. That is frustrating but I am still working on that.

Was smooth as butter , had a problem with the shop app saying package delivered when it wasn't which caused a panic, so I would warn every one trust the n.o. tracking...NOT the shop app, and the products I ordered(heat and viper bridge, bump helmet, m32) exceeded expectations, I'm excited to see what bon has for us next. I'm expecting BIG things from this company.

Great product for the price

The 2 units I purchased did not come with instructions on how the brackets are assembled to hold the 2 units together. Also the battery recepticle does not have markings to show +ve or -ve so it difficult to determine which way the batteries are installed.

Will when I can fully utalize , the equipment!

Good product for a good price.