To Whom This May or May Not Concern:
Even though I placed my order through the Sunset & Co. website, I never received an email to pick-up said order. Upon arriving to the store to inquire about it, at least three different associates were not convinced that I had indeed made my purchase through the appropriate site, instead of looking into the order number I offered from my confirmation email. I can remember shopping at Sunset & Co. since I was a child, and actually felt unwelcome and uncomfortable by this response, as though I must have been in the wrong store. Eventually a friendly woman helped me and retrieved my order, and I wish I could remember her name because she was lovely, but this is not the first time I have left your store feeling this way, and have heard from many others, to include my own grandmother, that the customer service leaves a lot to be desired. I try to avoid it if I can because the condescension is so palpable every time I walk through the door, and the only reason I bought the silver dip at your store this time was because it was needed in preparation for my wedding on November 9th.