Luisa V.Verified
Very bad subscription
Product is actually good
If improvement on managing subscription I will reconsider
Purchased item
Mend & Renew Split End Serum
"Product is good
But your customer service is..."
Ello Beauty store reviewsSee product reviews
Dawn D.Verified
You didn’t cancel the first time I asked.
Purchased item
Mend & Renew Split End Serum
"When I cancelled the month before they didn’t..."
Josephine B.Verified
Broke my hair
Purchased item
Mend & Renew Split End Serum
"I’ve cancelled this product 2xs already and t..."
Katherin S.Verified
It took to long to deliver.
Purchased item
Mend & Renew Split End Serum
"I bought this product based on the claims in..."
Sharon E.Verified
They never want cans if if it said you could cans anytime
Purchased item
Mend & Renew Split End Serum
"You could have cans first time I said did wan..."
Robin A.Verified
Awful customer service! Don't order they'll bill you forever!!!!
Purchased item
Mend & Renew Split End Serum
"You can 1. not trick me into ordering once &..."
Andrea P.Verified
Horrible response time
Purchased item
HG™ Perfect Hair Wand
"I have asked to cancel my subscription multip..."
Aura F.Verified
Horrible customer service. Took almost a month to cancel my subscription. Didn't give a refund
Purchased item
Mend & Renew Split End Serum
"Horrible customer service and product does no..."
Maria Patricia C.Verified
Trying to cancel my subscription. I sent several emails and you continue charging my card.
Purchased item
Mend & Renew Split End Serum
"It didn't work at all"
Savannah H.Verified
I don't want to be charged for products I do not want. I was told it was canceled and charged again for two...that doesn't make customers happy.
Purchased item
Mend & Renew Split End Serum
"I was told my order was canceled and was char..."
Tina H.Verified
Did not help split ends
Purchased item
Mend & Renew Split End Serum
"Did not help split ends"
Amy L.Verified
You kept auto shipping
Purchased item
Mend & Renew Split End Serum
"Cancel do not send me more. I want to return..."
Dawn L.Verified
Showing was fine except you had me on auto ship and it took 3 times to tell you I didn't want auto ship.
Purchased item
Mend & Renew Split End Serum
"Just didn't work for me"
Lindsey B.Verified
Love the product, the price is reasonable, wish the subscription was easier to manage.
Purchased item
Mend & Renew Split End Serum
"Be been using for 3 full months and there is..."
Theresa B.Verified
Customer service disregard my requests to end subscription multiple times.
Purchased item
Mend & Renew Split End Serum
"Stop sending more product after I’ve cancelle..."
Wendy W.Verified
You keep ignoring my emails to cancel my subscription IMMEDIATELY and I can't afford this product that I don't use or want!
Purchased item
Mend & Renew Split End Serum
"Please stop sending me this product as I neve..."
Tiffany R.Verified
As already explained this was a terrible process. Sent wrong product and never reimbursed for charging me twice!
Purchased item
Mend & Renew Split End Serum
"One star because of the service. I was shippe..."
Amy B.Verified
Customer service is great!
Purchased item
Mend & Renew Split End Serum
"Kind of disappointed I don't see any differen..."
Tanya G.Verified
Terrible service
Purchased item
Mend & Renew Split End Serum
"This is absolutely the WORST customer service..."
Kirsten P.Verified
My experience with Ello is positive. I didnt have any issues with delivery, I think delivery was relatively quick. I will purchase again through Ello.
Purchased item
Mend & Renew Split End Serum
"I have been using this serum now once a week..."
Candice A.Verified
No
Purchased item
Mend & Renew Split End Serum
"Cancel"
Karen M.Verified
I wanted to cancel subscription, I ask how to get a fund and why did you send 2 more packages after I I had already asked for a refund and not to send anymore!!!
Purchased item
Mend & Renew Split End Serum
"I don’t like it and after telling you to canc..."
Anahit P.Verified
Great
Purchased item
Mend & Renew Split End Serum
"I like your product because originally my hai..."
Vanessa M.Verified
Was horrible on my hair I hated it and then they will not stop Sending me more product after I canceled
Purchased item
Mend & Renew Split End Serum
"Keep trying to cancel this item. It does not..."
Eryca K.Verified
Didnt work
Purchased item
Mend & Renew Split End Serum
"Didnt work"
Kelly S.Verified
I tried to cancel earlier without success
Purchased item
Mend & Renew Split End Serum
"I would like to cancel my subscription indefi..."
Joanne K.Verified
I am finding it very difficult to cancel this subscription
Purchased item
Mend & Renew Split End Serum
"I want to cancel this subscription"
Brittany W.Verified
Terrible it has been impossible to cancel my auto membership. I just want to cancel the subscription
Purchased item
Mend & Renew Split End Serum
"I have been trying to contact you guys for mo..."
Tricia S.Verified
Very difficult to cancel a subscription. They just keep taking my money
Purchased item
Mend & Renew Split End Serum
"I have tried to cancel this subscription MULT..."
Kami I.Verified
Great customer service.
Purchased item
Mend & Renew Split End Serum
"Really love this product, works well on my fi..."
Chelsie C.Verified
Kept charging my card after I told them to cancel my subscription that I did NOT sign up for. Production is not good to top it off.
Purchased item
Mend & Renew Split End Serum
"Worst business ever."
Terry H.Verified
I have thrice requested that my subscription be cancelled and have been ignored.
Purchased item
Wrinkle Elimination Skin Bundle (Wand + Patches)
"Although I love you skin care products, I mus..."
Rani B.Verified
everything went well.
Purchased item
Mend & Renew Split End Serum
"the product is ok."
Andrea K.Verified
No way to deactivate service, I had to delete my credit card in the end. Zero emails answered when asked to deactivate subscription. Product didn’t help hair
Purchased item
Mend & Renew Split End Serum
"Ongoing subscription that can’t be deactivate..."
Jennifer W.Verified
Horrible you are only
After money
Purchased item
Mend & Renew Split End Serum
"Customer service sucks! Ordered a one time pu..."
Melissa M.Verified
Difficult to cancel my subscription.
Purchased item
Mend & Renew Split End Serum
"I have seen no difference in my hair and it w..."
Keri J.Verified
It took a while to fix some issues with my initial order but appreciated that I did get a response.
Purchased item
Mend & Renew Split End Serum
"This has been a great addition to my hair rou..."
Nicole J.Verified
Try to cancel order but no one will help me
Purchased item
Mend & Renew Split End Serum
"Cancel my subscription please
Nicole Jordan..."
Aileen N.Verified
I keep trying to cancel but it’s impossible
Purchased item
Mend & Renew Split End Serum
"I’ve been trying to cancel as I dont Have the..."
Jennifer R.Verified
I did not want to subscription, but once I purchased, I was put on a subscription where they send me and charge me every month for two bottles of the mend and renew I've emailed five times trying to get off of the subscription so I do not waste my money And I have never been taken off. They keep sending me every month and I'm wasting my money on it very upset.
Purchased item
Mend & Renew Split End Serum
"I ordered one time your mend and renew and I..."
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