Nordkapp Store review | Loox

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Jason S.Verified
Terrible customer service - AI integration into service sectors are inevitable and invaluable in many ways - but the platform you are using is impersonal and not benefiting customer engagement. You need to implement someone to take ownership after an automated message to instil confidence that issues are being dealt with by a human, given real comprehendible updates and realistic lead times. Being this reliant on a subpar AI system will lose you customers.
Air GSM 4G/5G Diesel Air Heater 2kW, 5kW & 8kW 12V/24V
Purchased item
Air GSM 4G/5G Diesel Air Heater 2kW, 5kW & 8kW 12V/24V
"Terrible customer service - constant AI generated excuses about ‘Black Frid..."
Anthony H.Verified
Still waiting for accessories. No good to me without them
Cube GSM 4G/5G 5kW & 8kW Diesel Air Heater
Purchased item
Cube GSM 4G/5G 5kW & 8kW Diesel Air Heater
"Still waiting for accessories !! No good to me without them !!!"
Jordan N.Verified
Total rubbish. Wouldn’t recommend.
Air GSM 4G/5G Diesel Air Heater 2kW, 5kW & 8kW 12V/24V
Purchased item
Air GSM 4G/5G Diesel Air Heater 2kW, 5kW & 8kW 12V/24V
"Delivery time was absolutely outrages and then they tried to say they made..."
Ian W.Verified
Really bad service would not recommend or use again
Air Bluetooth Diesel Air Heater 2kW, 5kW & 8kW 12V/24V
Purchased item
Air Bluetooth Diesel Air Heater 2kW, 5kW & 8kW 12V/24V
"Crap Chinese"
Dennis D.Verified
Yes
Air Bluetooth Diesel Air Heater 2kW, 5kW & 8kW 12V/24V
Purchased item
Air Bluetooth Diesel Air Heater 2kW, 5kW & 8kW 12V/24V
"Looks and feels quality yet to fit"
Mark P.Verified
Great professional services all around 👏 and great product too...
Air Bluetooth Diesel Air Heater 2kW, 5kW & 8kW 12V/24V
Purchased item
Air Bluetooth Diesel Air Heater 2kW, 5kW & 8kW 12V/24V
"Had a little problem with my first 2kw unit which I loved. Soon to be repla..."
James H.Verified
A pallet going missing is not the customers problem. The parts could have been sent from the eu warehouse as mentioned in the email. Leaving the customer without paid for goods pending your investigation isn’t good customer service. This has put a stop to my conversion whilst waiting for the parts.
Air Bluetooth Diesel Air Heater 2kW, 5kW & 8kW 12V/24V
Purchased item
Air Bluetooth Diesel Air Heater 2kW, 5kW & 8kW 12V/24V
"Not fitted yet as still waiting for two parts of my order that ‘went missin..."
Urpo L.Verified
Very good
Cube GSM 4G/5G 5kW & 8kW Diesel Air Heater
Purchased item
Cube GSM 4G/5G 5kW & 8kW Diesel Air Heater
"Very good"
Juan M.Verified
Shipping was fast, but the product doesn't meet my expectations. The thermostat mode is poorly designed, and the instructions are very vague.
Air Bluetooth Diesel Air Heater 2kW 12V/24V
Purchased item
Air Bluetooth Diesel Air Heater 2kW 12V/24V
"The thermostat mode is ineffective. The heater only turns back on when the..."
Charles A.Verified
Not bad didn’t respond to emails
Air Bluetooth Diesel Air Heater 2kW, 5kW & 8kW 12V/24V
Purchased item
Air Bluetooth Diesel Air Heater 2kW, 5kW & 8kW 12V/24V
"The unit is well made and easy to operate via the Bluetooth it would have b..."
Peter N.Verified
X
Air GSM 4G/5G Diesel Air Heater 2kW, 5kW & 8kW 12V/24V
Purchased item
Air GSM 4G/5G Diesel Air Heater 2kW, 5kW & 8kW 12V/24V
"X"
Eduardo G.Verified
Buena
Air Bluetooth Diesel Air Heater 2kW, 5kW & 8kW 12V/24V
Purchased item
Air Bluetooth Diesel Air Heater 2kW, 5kW & 8kW 12V/24V
"Buena calefacción a buen precio y si tienes algún problema te contesta..."
Tim L.Verified
Good
Air Bluetooth Diesel Air Heater 5kW & 8kW 12V/24V Pre-order
Purchased item
Air Bluetooth Diesel Air Heater 5kW & 8kW 12V/24V Pre-order
"Good"
Paul R.Verified
Gut
Air Bluetooth Diesel Air Heater 5kW & 8kW 12V/24V Pre-order
Purchased item
Air Bluetooth Diesel Air Heater 5kW & 8kW 12V/24V Pre-order
"Die Installation wie in der Beschreibung vorgesehen. Ist mit dem Inhalt der..."
Jesús Ignacio R.Verified
I have requested the return of this item and I have no answer... be careful
Air GSM 4G/5G Diesel Air Heater 2kW, 5kW & 8kW 12V/24V Pre-order
Purchased item
Air GSM 4G/5G Diesel Air Heater 2kW, 5kW & 8kW 12V/24V Pre-order
"I have requested the return of this item and I have no answer... be careful"
Elena D.Verified
Good
Air Bluetooth Diesel Air Heater 2kW 12V/24V Pre-order
Purchased item
Air Bluetooth Diesel Air Heater 2kW 12V/24V Pre-order
"All good"
Tony C.Verified
It took ages to get a response to a couple of emails
Aqua GSM 4G/5G 5kW 12V Diesel/Gasoline Liquid Water Heater
Purchased item
Aqua GSM 4G/5G 5kW 12V Diesel/Gasoline Liquid Water Heater
"well… if you are in Spain dont use GLS. still have not received parcel so u..."
Natasja J.Verified
Clear communication
Air Bluetooth Diesel Air Heater 5kW & 8kW 12V/24V
Purchased item
Air Bluetooth Diesel Air Heater 5kW & 8kW 12V/24V
"Package was delayed but delivered as soon as available"
Jens T.Verified
Super
Air Bluetooth Diesel Air Heater 2kW, 5kW & 8kW 12V/24V Pre-order
Purchased item
Air Bluetooth Diesel Air Heater 2kW, 5kW & 8kW 12V/24V Pre-order
"I vil install it in mye boat, during the winter. So in spring I can tell yo..."
Jordi S.Verified
Una vez hubo existencias en una semana llego, todo ok
Air Bluetooth Diesel Air Heater 5kW & 8kW 12V/24V Pre-order
Purchased item
Air Bluetooth Diesel Air Heater 5kW & 8kW 12V/24V Pre-order
"Llego perfecto, se ve robusto falta probarlo cuando lo instale en mi camper"
Johan D.Verified
Easy oder and great aftersales contact
Air Bluetooth Diesel Air Heater 5kW & 8kW 12V/24V Pre-order
Purchased item
Air Bluetooth Diesel Air Heater 5kW & 8kW 12V/24V Pre-order
"Easy instal only needs a exhaust hull/body outlet"
Pål Joar E.Verified
Fast delivery. No help from support though when it turned out that Bluetooth didn't work.
12V to 220V Power adapter for Diesel Air Heaters
Purchased item
12V to 220V Power adapter for Diesel Air Heaters
"Ok. Ment for indoor use."
Wilhelm H.Verified
fast Delivery! Well packed!
Cube Bluetooth 2kW Diesel Air Heater
Purchased item
Cube Bluetooth 2kW Diesel Air Heater
"Beautifull heater. Function as expected. The footings are weak and not high..."
Steven K.Verified
Where is your customer support.
Air Bluetooth Diesel Air Heater 5kW & 8kW 12V/24V
Purchased item
Air Bluetooth Diesel Air Heater 5kW & 8kW 12V/24V
"I have not received my diesel heater yet. It was meant to be delivered over..."
Elmar M.Verified
Alles prima!
Cube Bluetooth 2kW Diesel Air Heater
Purchased item
Cube Bluetooth 2kW Diesel Air Heater
"Alles in Ordnung. Auf meine Fragen wurde schnell geantwortet. Versand lief..."
Gabi K.Verified
Great service, fast delivery
Air Bluetooth Diesel Air Heater 2kW 12V/24V
Purchased item
Air Bluetooth Diesel Air Heater 2kW 12V/24V
"Easy to install, top quality!"
Andreas H.Verified
Good and helpful customer support!
Super Silent Oil Pump 12V 22ml
Purchased item
Super Silent Oil Pump 12V 22ml
"."
Leasha I.Verified
Terrible customer service!! Been waiting for 10 days to say I can return the heater!
Cube Bluetooth 5kW & 8kW Diesel Air Heater
Purchased item
Cube Bluetooth 5kW & 8kW Diesel Air Heater
"Have tried to arrange return as not able to use with a plug in the uk and h..."
Dave M.Verified
Good communications and good service, thank you.
Super Silent Oil Pump 12V 22ml
Purchased item
Super Silent Oil Pump 12V 22ml
"I needed a replacement for my diesel heater, these came as being highly rec..."
Mr M P D.Verified
Excellent service will use again!
Air Bluetooth Diesel Air Heater 5kW & 8kW 12V/24V
Purchased item
Air Bluetooth Diesel Air Heater 5kW & 8kW 12V/24V
"Item came as described. I have not installed it in the vehicle yet when I d..."
Paul S.Verified
Mir hat eine Dichtung gefehlt, der Kundendienst hat sie mir ohne Probleme kostenlos zugeschickt.
Purchased item
Rubber seal
"Funktioniert einwandfrei und das obwohl ich die Leitung bis zum Kraftstofft..."
Bartlomiej L.Verified
Everthing was ok
Air Share Kit T&Y 5kW & 8kW
Purchased item
Air Share Kit T&Y 5kW & 8kW
"Everything was ok"
Thomas S.Verified
Perfekt
Air Bluetooth Diesel Air Heater 2kW 12V/24V
Purchased item
Air Bluetooth Diesel Air Heater 2kW 12V/24V
"Perfekt. DANKE"
Mark W.Verified
No communication, not yet received my heater despite them taking the payment a while ago. Sort yourselves out Nordkapp!
Air Bluetooth Diesel Air Heater 5kW & 8kW 12V/24V Pre-order
Purchased item
Air Bluetooth Diesel Air Heater 5kW & 8kW 12V/24V Pre-order
"They keep asking me how my heater is and I've resisted posting a reply up u..."
María Jose G.Verified
Poca variedad de repuestos si se rompe algo. El resto fácil de comprar en la página.
Air Bluetooth Diesel Air Heater 2kW 12V/24V
Purchased item
Air Bluetooth Diesel Air Heater 2kW 12V/24V
"La he instaldo y no funciona, aparece error E06 f02, he buscado información..."
Nick W.Verified
Melted the vents too Unable to adjust the temperature settings.
Air Bluetooth Diesel Air Heater 5kW & 8kW 12V/24V
Purchased item
Air Bluetooth Diesel Air Heater 5kW & 8kW 12V/24V
"Runs too hot, can’t adjust the temperature Settings melted the vents"
Jörg H.Verified
Fast and accurate delivery even though Finland is far away.
Nordkapp™ Remote Control for Air heater (GSM)
Purchased item
Nordkapp™ Remote Control for Air heater (GSM)
"I bought the 2KW GSM version and experienced the following: The heater requ..."
Jürgen G.Verified
Sehr guter Service
Purchased item
Fuel pump holder
"Sehr schnelle unkomplizierte Hilfe"
Pedro M.Verified
Genial
Nordkapp™ 5m Extension Cord for Diesel Heater Control Panel (Bluetooth)
Purchased item
Nordkapp™ 5m Extension Cord for Diesel Heater Control Panel (Bluetooth)
"Genial"
Toni K.Verified
👍
Super Silent Oil Pump 12V 22ml
Purchased item
Super Silent Oil Pump 12V 22ml
"Paljon hiljaisempi kuin vakio pumppu 👍"
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