Customer service is extremely slow to respond. I emailed multiple times and did not receive a response.
Purchased item
Vintage Gold Minimalist Watch
"Did not receive any of the free gifts that we..."
Martin S.Verified
I still have not received my watch that I ordered on the 9th and after trying to reach out to your customer support MULTIPLE times I have still not received or heard back from anyone… all I want is a someone reply back and an update ON MY WATCH…. I need my money back or the watch delivered within a week end of line.
Purchased item
Clover Vintage Gold Watch
"I have still not received my watch that I ord..."
Kasey K.Verified
Awful. No response from company. Never received items
Purchased item
Classic Square Gold-Toned Watch
"Never received the item. Scam company. Very d..."
Craig B.Verified
No replies to my communications regarding an order that was not received. The wrong item was sent.
Purchased item
Golden Oval Flower
"I did not receive the items I ordered and I h..."
Jaimie B.Verified
I would communication and to have gotten the items that I ordered.
Purchased item
Golden Oval Flower
"I did not receive the watch that I ordered...."
Lainey C.Verified
Step up your customer service and stop letting bots run your “business”
Purchased item
Gold Estelle Watch
"Cute watch but clasp doesn’t hold very well...."
Diana R.Verified
I have not received a response from my several emails about my order of over 30 days ago! I paid for my items and have not received my entire order!
Purchased item
Velora Heartdrop Necklace
"I have not received my order and I keep getti..."
Lawrence I.Verified
Never received free items, or email response in regards to items not received. Shipping took almost a month.
Purchased item
Vintage Colorful Diamond Gold Watch
"Purchased during a buy one, get one free with..."
Budhi R.Verified
Scammer alert
Purchased item
Velora Heartdrop Necklace
"This are scammers. I got wrong order and I di..."
Kylie B.Verified
Customer service has yet to respond to an email
Purchased item
Vintage Gold Minimalist Watch
"I liked the watch but I ordered two and haven..."
Gary T.Verified
Never received an item
Purchased item
Velora Heartdrop Necklace
"Never received"
John B.Verified
Scam company. I advise everyone to stay away. Didn’t get an order confirmation and only received one item from my order.
Purchased item
Velora Heartdrop Necklace
"Couldn’t do a review because we never got it...."
Courtney G.Verified
Never got any shipping updates
Purchased item
Golden Oval Flower
"Took forever to come and then the wrong watch..."
Zach M.Verified
See review. Been over a month since ordering and STILL have not received it. Enjoy my money I guess.
Purchased item
Classic Two-Pearl Vintage Timepiece
"Parent received my order! I ordered over a mo..."
Meris R.Verified
Easy to order. Decent shipping time.
Purchased item
Golden Oval Flower
"It’s very pretty but it’s too big on my grand..."
Alaia E.Verified
Terrible. It’s a scam. Half of my order was never received and customer service didn’t respond to any attempts I made for a status update. Don’t buy from here!!!
Purchased item
Vintage Gold Minimalist Watch
"Don’t buy from here. Half of my order never d..."
Bridget M.Verified
Ordered bogo and got one Watch ! Horrible customer service ... no response back !
Purchased item
Vintage Heirloom Gold Watch
"I ordered bogo and only
Got one Watch !!!!!"
Lori S.Verified
Don’t ever order from this website.
Purchased item
Classic Two-Pearl Vintage Timepiece
"I only received one watch. I ordered a second..."
Grace C.Verified
You only sent me half my order and have not responded to my 4 emails about it. This was supposed to be a Christmas gift and now it won’t be here in time. Thanks for nothing!
Purchased item
Vintage Gold Minimalist Watch
"The watch itself is fine but the company has..."
Noah L.Verified
Can’t track shipping properly
Purchased item
Vintage Gold Minimalist Watch
"Scam, package never came and cannot get a hol..."
Ellie K.Verified
I want a refund. Please let me know the next steps there.
Purchased item
Golden Oval Flower
"I have already sent an email, but I would lik..."
Austin F.Verified
Not good. The products I bought took a very long time to get here, and when they did, one of the two watches I bought was the completely wrong product. Now I have yet to hear back for a refund. My review was deleted without me doing it.
Purchased item
Golden Oval Flower
"I'm having the same issue that everyone else..."
Jessica L.Verified
The buy one get one promotion is a complete scam. Did receive the watch paid for, however, the free watch and necklace never arrived. Have emailed customer service multiple times without any response. The watch received is nice enough but not worth the price. Figured 2 for 1 would offset the cost but, again, never received the 2nd watch or necklace.
Purchased item
Classic Two-Pearl Vintage Timepiece
"The buy one get one promotion is a complete s..."
Julie M.Verified
I paid for 2 watches, and one came and no one is responding to my email.
Purchased item
Vintage Gold Minimalist Watch
"I ordered 2 watches and only one came. I trie..."
Israel A.Verified
I ordered three items and only received one, I also paid for shipping protection and STILL only got one-third of my order. The lack of customer service is alarming. I would like for someone to reach out to me, responding to my email. I want my missing items.
Purchased item
Velora Heartdrop Necklace
"I never even received 2 out of the 3 items I..."
Alycia Z.Verified
See previous
Purchased item
Vintage Gold Pearl Watch
"Only received one piece of my BOGO order. Th..."
Michaela K.Verified
Shipping took forever
Purchased item
Gold Luna Verde
"Resizing tool was not included. Wish I could..."
Jennifer H.Verified
Non-responsive customer service. Not accurate package tracking. Extremely long delivery.
Purchased item
Vintage Gold Minimalist Watch
"It took a very long time to arrive. When I wa..."
Debbie M.Verified
I was charged for products I did not receive and was not contacted by your company after submitting a complaint via email. Never again will I order from your company.
Purchased item
Classic Two-Pearl Vintage Timepiece
"I did not receive my entire order. I’m missin..."
Daniela T.Verified
I never received my order and the company does not respond to emails! They are a scam!!!!
Purchased item
Clover Vintage Gold Watch
"I NEVER RECEIVED MY ORDER! Even after 2 month..."
Melissa S.Verified
It took too long and couldn't track
Purchased item
Vintage Mural Gold Watch
"When my order finally came it didn't come wit..."
Todd A.Verified
Sucky
Purchased item
Vintage Gold Minimalist Watch
"Never received it."
Cynthia Y.Verified
6 weeks after ordering and my watch has not arrived
Purchased item
Classic Square Gold-Toned Watch
"I ordered a watch and only the “free” one was..."
Jeff C.Verified
Order has not been received. It’s strange to get a survey before the product is ever delivered
Purchased item
Golden Pearl
"I still have not received the watch."
Shelby B.Verified
Does not respond to emails, and only shipped the watch that was paid for and not the other watch that was purchased during a BOGO free sale.
Purchased item
Vintage Gold Minimalist Watch
"Buyer beware if you purchase during a sale. I..."
Donna E.Verified
Haven’t received full order
Purchased item
Gold Alura Watch
"Have not received the rest of my order"
Chris R.Verified
You did not give me everything that I ordered.
Purchased item
Clover Vintage Gold Watch
"The watch itself was fine, my wife likes it...."
Amina D.Verified
Still haven’t received my order in over a month and customer service won’t respond to my emails or provide a shipping update.
Purchased item
Golden Pearl
"It has been over a month and I still haven’t..."
Christopher G.Verified
Purchased the BOGO deal, which is buy one, get one. Only received one and nothing else. No necklace, no other watch. I have emailed SEVERAL TIMES WITH NO RESPONSE whatsoever. I want to return this trash, or I'll throw it away.
Purchased item
Vintage Heirloom Gold Watch
"Purchased the BOGO deal, which is buy one, ge..."
Heather S.Verified
I would give more stars but I still have t received my second half of. My order