Donelda M.Verified
Not happy.
Purchased item
Winter Riding Boots | Waterproof Insulated Leather Equestrian Snow Boots
"The ankle was to small and the boot to narrow for the feet. It was a gift f..."
Avencea store reviewsSee product reviews
Steven G.Verified
I did not receive the sweater I ordered. The sweater I received measures out to be an extra-small to a small size:
Chest – 42 inches
Waist - 36 inches
Shoulders – 18 inches
Sleeve – 18 inches
The measurements for a woman’s 2XL sweater should be:
Chest – 51 inches
Waist - 50 inches
Shoulders – 27 inches
Sleeve – 22 inches
The sweater I received was either mistakenly or deceptively put into a “2XL” bag (there is no size listed on the actual sweater). I informed the seller that the wrong size was sent and they offered to send another sweater however, they did not have the size I needed. I told them I wanted to return the item they sent. They then informed me that I would have to pay the shipping for the return. According to their terms of service, if the item is defective (which sending a mislabeled size clearly is a defect) they will pay the return shipping.
Then I received an email from them stating that they would refund 25% of the purchase price and I would not have to return the sweater. I have no use for a sweater that is clearly sized for a youth and I don’t feel that I should pay the shipping for their mistake. I want a refund of my original $39.95 and the seller can either pay me to ship the sweater back (at an additional cost of $29.03) or send me a prepaid shipping label. I don’t feel I should be responsible for their mistake and then have them try to barter their way out of their own terms of service.
Purchased item
Vibrant Red Women's Chunky Knit Zip-Up Sweater - Cozy Autumn Cardigan
". I did not receive the sweater I ordered. The sweater I received measure..."
Travis G.Verified
Never again.
Purchased item
Blue Men's Geometric Pattern Short Sleeve Zipper Romper
"It’s not a romper with texture. It’s a two piece set with a crappy print pa..."
Tarus G.Verified
Orders took over a month to arrive
Purchased item
Royal Blue Silk Pajama Set for Men – Luxury Comfortable Sleepwear
"Didn’t arrive in time and it didn’t fit"
Ana B.Verified
the products and return process misleading. Will never buy here again.
Purchased item
Women's Brown Long Teddy Coat - Cozy Winter Fashion Outerwear
"Item does not look at all like the picture. A full length coat came in a p..."
Jennifer L.Verified
Cheap looking products
Purchased item
Winter Riding Boots | Waterproof Insulated Leather Equestrian Snow Boots
"Looked so cheap and the material is a cheap faux leather. This product took..."
Shirley B.Verified
Efficient timing
Purchased item
Ivory Backless Tulle Wedding Dress | Elegant Layered Bridal Gown
"Thanks so much. I won't be wearing it until May"
Wyatt R.Verified
Got a size large which resembles a size small. I’m not sure if this was a manufacturing mistake or if sizes should be changed to be more accurate.
Purchased item
Men's Cable Knit V-Neck Vest, Striped Trim, Navy & Ivory
"Got a large but size is extremely small."
Francis K.Verified
Easy
Purchased item
Men's Multicolor Striped Heavyweight Shawl Collar Cardigan – Autumn/Winter
"Great"
Joseph D.Verified
I prefer to buy USA made items.
Purchased item
Men's Wool Quarter-Zip Sweater - Heather Blue Winter Knitwear
"Sizing runs small."
Catherine C.Verified
Nothing to say want order anything from this store
Purchased item
Linen Midi Dress - Women's Casual Elegant Summer Dress
"The material was not of linen the dress was not worth the price I gave it t..."
Cynthia H.Verified
After receiving my shoes, I contacted customer service to ask for an exchange for a different size. They were very accommodating so I am waiting to receive the new pair at no charge.
Purchased item
Beige Rhinestone Platform Sneakers - Women's Sparkly Slip-On Loafers
"These shoes are really pretty and I can't wait to wear them. But they run..."
Kathryn R.Verified
NEVER RECEIVED BOOTS! It’s been one month and Avencea refuses to refunded my money. Had to file a dispute with credit card company!
Purchased item
Waterproof Durable Leather Equestrian Riding Boots - Women's Outdoor
"One month since Avencea charged my credit card and still no boots. Trackin..."
Luzmina G.Verified
It was easy and the description was perfect.
Purchased item
Elegant Women's Light Blue Turtleneck Sweater - Soft, Chic, Luxurious
"Beautful and soft turtlenecks. The colors are very vibrant. I love them."
Luther P.Verified
There's nothing to share
Purchased item
Luxury Women's Winter Parka with Fur Hood - Stylish Insulated Snow Jacket
"The coat took over 2 weeks to get here it was not the same coat that you sh..."
Teresa M.Verified
Love it
Purchased item
Women's Tan Hooded Leather Jacket - Slim Fit, Zipper Pockets
"Item exactly as pictured"
Jenna H.Verified
Not as pictured.
Purchased item
Avencea | Women's Blazer
"Not as pictured."
Diana O.Verified
Pictures look great but boots are not in real life.
Purchased item
Insulated Waterproof Leather Riding Boots | Thermal Winter Equestrian
"Really cheap quality, and run small. Then to return it you have to pay like..."
Kayla R.Verified
Fast communication and delivery!! Happy with your customer service
Purchased item
Promise Necklace for Him - Everlasting Love Chain Link Jewelry Gift
"Got more then expected and worthy of the price!! Thankyou"
Rachel H.Verified
Worst customer service ever. Trying to make return and being ignored. Had to file a credit card dispute. Funny you can send the survey
Purchased item
Winter Riding Boots | Waterproof Insulated Leather Equestrian Snow Boots
"I received these over a week ago. They took a month to arrive, I ordered si..."
Arthur J.Verified
It was easy to look through your sweater options.
Purchased item
Men's Luxury Cashmere Turtleneck Sweater - Premium Elegant Gift Box
"Your price of the Cashmere Turtleneck sweater was great. I'm glad that I..."
Jeremy D.Verified
👽
Purchased item
Vintage Leather Bomber Jacket - Fleece Lined WWII Aviator Style
"I'm not disappointed in the actual product as much as it didn't fit & it wa..."
Tracy T.Verified
Took forever to ship
Purchased item
Men's Luxury Cashmere Turtleneck Sweater - Premium Elegant Gift Box
"Extremely small. Not cashmere. Don't but this."
Mileissa L.Verified
Never received my order or tracking number
Purchased item
Men's Black Glossy Hooded Puffer Jacket - Insulated Winter Coat
"Never received my order I will never order from this site again"
Gregory G.Verified
its printed and not a real knitted sweater! Don't be fooled
Purchased item
Multicolor Striped Hand-Knitted Sweater – Cozy Rainbow Wool Pullover
"it is a printed sweater and not a real knitted sweater. I want a refund!"
Stanley R.Verified
WAIT WAY TOO LONG TO RECEIVE AND THE SIZING IS COMPLETELY INACCURATE
Purchased item
Men's Double-Breasted Wool Pea Coat - Charcoal, Military-Style, High-Collar
"Size is inaccurate. Way tooo small. Im a 3xl and the 4xl won't even butto..."
Michelle B.Verified
I feel misled in my purchase, they did arrive though
Purchased item
Women's Gray Wool Coat - Mid-Length Button-Front Winter Jacket
"They are not winter coats, even though it says they are made of wool there..."
Diana D.Verified
Took way too long and quality and size was sub par
Purchased item
Faith Over Fear Hoodie - Christian Psalms 118:6 Inspirational Clothing
"Ordered a large and my son couldn't even get it over his shoulder. Would fi..."
Adama D.Verified
There is no even option to return
Purchased item
Luxury Men's Black Wool Overcoat - Tailored Formal Winter Coat
"I would like to returned but there is no option"
Yvette B.Verified
I have no idea how to return this item.
Purchased item
Men's Luxury Cashmere Turtleneck Sweater - Premium Elegant Gift Box
"The sweater did not come in a box. I ordered a large which is so small that..."
Alycia R.Verified
Hard and expensive to return so they send you a new size
Purchased item
Avencea Orthopedic Colorful Sneakers
"Supposed to be generous width in toe box but they are made small
Much more..."
Richard T.Verified
No customer service via phone. UK number is always busy and there is no US number. Email response is slow.
Purchased item
Vintage Leather Bomber Jacket - Fleece Lined WWII Aviator Style
"This is vinyl, not leather. This is not fleece. I do NOT recommend anyone b..."
Clare T.Verified
Easy to shop
Purchased item
Vibrant Multicolor Patchwork Boho Chic Granny Square Wool Cardigan
"Very fun"
Maria M.Verified
It takes a very long time to arrive. and false ad. It says it comes with watch and 100% cashmere but no watch and not 100% cashmere at all. also it says it will arrive before christmas and it arrives way after christmas.
Purchased item
Gray Cashmere Men's Luxury V-Neck Sweater & Designer Watch Combo
"False advertisement. The watch that should have come with it is missing and..."
Holly B.Verified
The boots don’t look like the picture at all. I was sent the wrong boots.
Purchased item
Winter Riding Boots | Waterproof Insulated Leather Equestrian Snow Boots
"The boots look nothing like the picture. I don’t know if I got the wrong pr..."
Cemia S.Verified
Inaccurate pictures
Purchased item
Avencea with Teddy Fur Black - Long Winter Jacket with Teddy Fur Decoration and Soft Fur Lining
"Nothing like the photo , poor quality"
Hassell B.Verified
It took a month
Purchased item
Men's Gold Puffer Jacket with Fur Hood - Insulated Designer Winter Coat
"Didn't fit wrong material wrong color and wrong size didn't fit"
Amy M.Verified
Easy to shop
Purchased item
Winter Riding Boots | Waterproof Insulated Leather Equestrian Snow Boots
"Love the boots"
Kara P.Verified
I did not realize the shipping would take weeks and the event I bought for was long over. But considering it was free and no arrival date promised no actual complaint, just a be advised
Purchased item
Fluffy White V-Neck Sweater - Soft, Cozy, Long Sleeve Winter Wear
"Average quality but good for the low price. Looks great on a smaller person..."
Pamela B.Verified
Awful
Purchased item
Winter Riding Boots | Waterproof Insulated Leather Equestrian Snow Boots
"All plastic boot NOT LEATHER. Items not what the picture shows. This compan..."
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