When I ordered the first time, I had picked the 9,9.5 size but somehow when I finished my order and I got my order review it had changed to a 4.5 size, I wasn't able to cancel because the order was already being processed. I had to wait 2 weeks just to get my return label, but you guys went ahead ordered the correct size before I mailed back the wrong size shoes, so all in all things worked out ok.