There is no customer service. I had a real issue with the quality of the wool. On the outside it looked fabulous so I sent a positive review. Of the two balls, the first was in three pieces. The second wouldn’t unravel so when I looked into the centre it was very tangled. After two hours of untangling it was in 6 pieces! I had contacted Hooks and Needles on 4th Jan and was told it had been passed to customer service. I have had nothing and emails ignored. It is so disappointing